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Debit Card Specialist Jobs (NOW HIRING)

landmarkcu

Debit Card Specialist

Brookfield, WI · On-site

Reports to the Manager, Debit Cards. Provides operational and member support for the debit card product by monitoring performance, resolving complex issues, and ensuring consistent service delivery.

SCCU

Card Specialist I

Melbourne, FL · On-site

$37K - $39K/yr

Assists with debit and credit card orders; such as new cards, replacement cards, tracking ... Card Specialist I Requirements * 1 to 12 months of prior experience in credit and debit card ...

SCCU

Card Specialist I

Melbourne, FL · Hybrid

$37K - $39K/yr

Assists with debit and credit card orders; such as new cards, replacement cards, tracking ... Card Specialist I Requirements * 1 to 12 months of prior experience in credit and debit card ...

Affinity Federal Credit Union

$50K - $52K/yr

Card Services Specialist Affinity FCU is looking for a Card Services Specialist to join our Card ... Handles credit and debit card dispute claims from members and takes appropriate action to resolve ...

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Debit Card Specialist information

What is a debit card specialist?

A Debit Card Specialist is responsible for managing debit card-related operations, including processing transactions, troubleshooting card issues, and assisting customers with disputes or fraud concerns. They work closely with financial institutions to ensure seamless card usage, security, and compliance with banking regulations. Additionally, they may handle card activation, replacements, and account maintenance to provide excellent customer service.

What does a debit card specialist do?

A typical day for a Debit Card Specialist involves assisting customers with debit card inquiries, resolving transaction disputes, processing new card requests, and monitoring for potential fraud or unusual account activity. Specialists collaborate closely with other banking departments, such as fraud prevention, customer service, and IT, to ensure seamless service and the security of customer accounts. The role frequently requires balancing multiple tasks and adapting quickly to changing priorities, all while maintaining a strong focus on customer satisfaction. This dynamic environment offers valuable experience in financial services and can open doors to advanced roles in operations, fraud analysis, or card program management.

What are the key skills and qualifications needed to thrive as a debit card specialist?

To thrive as a Debit Card Specialist, you need a solid understanding of banking operations, account management, and card services, often supported by experience in financial services or a related field. Familiarity with core banking systems, card processing platforms, and fraud detection tools is commonly required. Excellent customer service, attention to detail, and effective problem-solving abilities set top performers apart. These skills ensure accurate handling of sensitive transactions, efficient resolution of cardholder issues, and strong protection against fraudulent activity.

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Debit Card Specialist jobs near you
Infographic showing various Debit Card Specialist job openings in the United States as of September 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Debit Card Specialist

Brookfield, WI • On-site

Landmark Credit Union
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Re-posted 23 hours ago

Landmark Credit Union rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Debit Card Product Support

Reports to the Manager, Debit Cards. Provides operational and member support for the debit card product by monitoring performance, resolving complex issues, and ensuring consistent service delivery. Supports reporting, process execution, and continuous improvement efforts, while contributing to product initiatives that enhance card usage and member experience. Serves as a key resource for escalated inquiries and operational problem resolution, partnering with internal teams to address issues and optimize workflows. Maintains a strong understanding of debit card processes, systems, and regulatory requirements, ensuring compliance with all applicable policies and regulations.

Requirements:

1. High school diploma or equivalent, and minimum two years financial experience. Experience in debit cards preferred. 2. Experience with or ability to gain proficiency in all programs and systems used for this job. 3. Successful experience with the development and implementation of operational plans and procedures that ensure a consistent member experience and regulatory compliance. 4. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality. 5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently. 6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

Principal Accountabilities:

1. Monitors debit card performance through reporting and proactively identifies operational issues. 2. Responds to and resolves member inquiries, including escalated and complex issues. 3. Provides second-level support for debit card-related issues and educates internal associates on products, services, and cross-selling opportunities 4. Troubleshoots transaction failures, declines, or processing issues. 5. Supports the development and implementation of procedures to ensure consistent member experience and operational efficiency 6. Researches any production issues that impact debit card usage and apply independent judgement to resolve non-routine issues. 7. Supports debit card product initiatives, including interchange optimization, inventory management, and spend campaigns. 8. Ensures compliance with applicable regulations, policies, and procedures while maintaining data confidentiality. 9. Performs other duties as assigned.

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