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Dealership Bdc Manager Jobs in Springfield, MA (NOW HIRING)

Hartford Toyota Superstore

BDC Manager

Hartford, CT

$65K - $100K/yr

Join Our Team as an Automotive Business Development Manager (BDC) Are you an experienced Business ... Strong knowledge of CRM systems and dealership processes. * Excellent communication, coaching, and ...

TommyCar Auto Group

Service BDC

Hadley, MA · On-site

$17/hr

Utilize dealership CRM and scheduling systems to document customer interactions and appointments. * Perform other duties as assigned by Service Management. Qualifications * Previous BDC, call center ...

All JobsDealership Bdc JobsDealership Bdc Manager JobsDealership Bdc Manager Jobs in Springfield, MA

Dealership Bdc Manager information

See Springfield, MA salary details

$18.9K

$69K

$115.1K

How much do dealership bdc manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for dealership bdc manager in Springfield, MA is $68,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $85,200.00 per year, depending on experience, location, and employer.

What is a Dealership BDC Manager?

A Dealership BDC (Business Development Center) Manager oversees the team responsible for handling inbound and outbound customer communications, such as phone calls, emails, and internet leads, in an automotive dealership. Their main role is to manage the BDC staff, optimize lead generation, and ensure high levels of customer satisfaction and follow-up. They work closely with the sales and service departments to maximize appointments and convert leads into sales or service opportunities. BDC Managers also analyze key performance metrics, implement best practices, and develop training programs for their team.

What are the key skills and qualifications needed to thrive as a Dealership BDC Manager?

To thrive as a Dealership BDC (Business Development Center) Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive operations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, lead management systems, and dealership DMS platforms is typically required. Leadership, effective communication, and the ability to motivate teams are crucial soft skills for this role. These competencies are vital for driving sales performance, ensuring customer satisfaction, and optimizing the dealership’s lead conversion process.

What are the main challenges a Dealership BDC Manager faces in aligning the Business Development Center with the sales and service teams?

A Dealership BDC Manager often encounters challenges in maintaining smooth communication between the BDC and sales or service teams, ensuring that customer leads are properly followed up on and transferred. They must implement processes to track leads efficiently, set clear expectations about lead handling, and provide ongoing training to BDC representatives. Overcoming resistance to new technology or procedures and fostering a team-oriented culture across departments is also crucial. Addressing these challenges helps improve customer experience and increases conversion rates.

Is being a dealership BDC manager a good job?

A dealership BDC (Business Development Center) manager oversees customer communication and lead management, often using CRM tools. The role can offer a stable salary, commission opportunities, and advancement potential within automotive sales, but it also requires strong communication skills and the ability to handle high-pressure situations.

What does a dealership BDC manager do at a dealership?

A dealership BDC (Business Development Center) manager oversees the team responsible for generating and qualifying leads, scheduling appointments, and following up with potential customers. They use customer relationship management (CRM) tools to improve communication and sales efficiency, ensuring the dealership meets its sales and service goals.
Dealership Bdc Manager jobs near you
Infographic showing various Dealership Bdc Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,951 per year, or $33.1 per hour.

BDC Manager

Hartford Toyota Superstore

Hartford, CT

$65K - $100K/yr

Full-time

Re-posted 9 days ago

Job description

Join Our Team as an Automotive Business Development Manager (BDC)

Are you an experienced Business Development Manager ready to drive growth and customer engagement for a thriving, high-volume foreign car dealership? We’re looking for a motivated and results-driven professional to lead our BDC team to new heights.

About the Role:

As the Automotive BDC Manager, you’ll play a pivotal role in overseeing the daily operations of our Business Development Center. You’ll work to maximize sales opportunities by driving customer appointments, enhancing communication strategies, and fostering a high-performing team environment.

Key Responsibilities:
  • Develop and implement strategies to increase customer engagement, appointments, and sales.
  • Manage and train a team of BDC representatives to deliver exceptional customer experiences.
  • Be consistently available to support, guide, and manage the team to ensure optimal performance.
  • Monitor and analyze performance metrics to identify growth opportunities.
  • Collaborate with the sales and service departments to ensure seamless lead-handling processes.
  • Maintain high standards of communication across phone, email, text, and video channels.
  • Leverage video technology as a key tool to engage leads, explain processes, and enhance the customer experience.
What We’re Looking For:
  • Proven experience in automotive BDC management or similar leadership roles.
  • Strong knowledge of CRM systems and dealership processes.
  • Excellent communication, coaching, and leadership skills.
  • Data-driven mindset with the ability to analyze performance metrics and implement solutions.
  • Passion for customer service and a track record of meeting or exceeding goals.
  • Must be comfortable using video as part of the customer communication and sales process.
  • Must be fully committed to being accessible and hands-on in managing the team daily.
What We Offer:
  • Competitive compensation package with performance-based bonuses.
  • Opportunities for professional development and growth within the dealership.
  • Supportive, team-oriented work environment.
  • Comprehensive benefits package.

If you’re a dynamic leader with a passion for driving results, managing a high-performing team, and embracing innovative tools like video, we want to hear from you! Take the next step in your career and make a lasting impact at our dealership.

Apply Today!

All inquiries and applications will remain confidential.

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