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Dealership Bdc Manager Jobs in Michigan (NOW HIRING)

Car Guys Inc.

BDC Representatives

Rockford, MI · On-site

$12.75 - $17/hr

... Dealership Environments - Strong lead flow and internet traffic - CRM tools and training provided- Career Growth Opportunities - Advancement into automotive sales or BDC management - Ongoing training ...

Car Guys Inc.

BDC Representative

Rockford, MI

$18 - $20/hr

Talk to dealerships and repair shops all day... and make them glad you called. What You'll Be Doing ... Keeping CRM notes clean, organized, and accurate * Supporting our recruiting team with client ...

Allen Chevrolet Cadillac Inc

BDC

Monroe, MI · On-site

$40K - $55K/yr

... who have GM dealership experience and/or have worked with DriveCentric CRM. If you already know how to work a BDC, respond to leads, make the calls, set appointments, and keep a salesperson ...

Allen Chevrolet Cadillac Inc

BDC

Monroe, MI · On-site

$40K - $55K/yr

... who have GM dealership experience and/or have worked with DriveCentric CRM. If you already know how to work a BDC, respond to leads, make the calls, set appointments, and keep a salesperson ...

Feldman Automotive

BDC Representative - Sales

Highland, MI · On-site

$13.75 - $18.50/hr

... dealership. Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI · On-site

$14 - $18.75/hr

... dealership. Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman of Livonia

BDC Representative - Sales

Livonia, MI

$14 - $18.75/hr

... dealership. Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from ... management (CRM) software - Strong attention to detail and ability to accurately document ...

Feldman Automotive

BDC Representative - Service

Highland, MI · On-site

$13.75 - $18.50/hr

... dealership experience. We are seeking a highly motivated and detail-oriented Service BDC ... feedback to management - Meet and exceed monthly performance metrics and goals We offer a ...

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Dealership Bdc Manager information

See Michigan salary details

$16.6K

$60.3K

$100.7K

How much do dealership bdc manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dealership bdc manager in Michigan is $60,309.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a Dealership BDC Manager?

A Dealership BDC (Business Development Center) Manager oversees the team responsible for handling inbound and outbound customer communications, such as phone calls, emails, and internet leads, in an automotive dealership. Their main role is to manage the BDC staff, optimize lead generation, and ensure high levels of customer satisfaction and follow-up. They work closely with the sales and service departments to maximize appointments and convert leads into sales or service opportunities. BDC Managers also analyze key performance metrics, implement best practices, and develop training programs for their team.

What are the key skills and qualifications needed to thrive as a Dealership BDC Manager?

To thrive as a Dealership BDC (Business Development Center) Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive operations, often supported by a bachelor’s degree or equivalent experience. Familiarity with CRM software, lead management systems, and dealership DMS platforms is typically required. Leadership, effective communication, and the ability to motivate teams are crucial soft skills for this role. These competencies are vital for driving sales performance, ensuring customer satisfaction, and optimizing the dealership’s lead conversion process.

What are the main challenges a Dealership BDC Manager faces in aligning the Business Development Center with the sales and service teams?

A Dealership BDC Manager often encounters challenges in maintaining smooth communication between the BDC and sales or service teams, ensuring that customer leads are properly followed up on and transferred. They must implement processes to track leads efficiently, set clear expectations about lead handling, and provide ongoing training to BDC representatives. Overcoming resistance to new technology or procedures and fostering a team-oriented culture across departments is also crucial. Addressing these challenges helps improve customer experience and increases conversion rates.

Is being a dealership BDC manager a good job?

A dealership BDC (Business Development Center) manager oversees customer communication and lead management, often using CRM tools. The role can offer a stable salary, commission opportunities, and advancement potential within automotive sales, but it also requires strong communication skills and the ability to handle high-pressure situations.

What does a dealership BDC manager do at a dealership?

A dealership BDC (Business Development Center) manager oversees the team responsible for generating and qualifying leads, scheduling appointments, and following up with potential customers. They use customer relationship management (CRM) tools to improve communication and sales efficiency, ensuring the dealership meets its sales and service goals.

What cities in Michigan are hiring for Dealership Bdc Manager jobs?

Cities in Michigan with the most Dealership Bdc Manager job openings:

Dealership Bdc Manager jobs near you

BDC Representatives

Car Guys Inc.

Rockford, MI • On-site

$12.75 - $17/hr

Full-time

Re-posted 14 days ago

Job description

AUTOMOTIVE BDC REPRESENTATIVE / INTERNET SALES COORDINATOR / CUSTOMER SERVICE REP UP TO $89,000+ PER YEARCarGuys Inc. High-Paying Automotive BDC Jobs Nationwide--------------------------------------------LOCATIONNationwide automotive BDC representative opportunities with dealerships and dealer groups--------------------------------------------JOB TYPEFull-TimeBase Pay + Commission + Bonuses--------------------------------------------ABOUT THE ROLECarGuys Inc., Americas and Canadas #1 Automotive Recruiter, connects BDC representatives, internet sales coordinators, and customer service representatives with top-performing automotive dealerships across the U.S. and Canada.We work with employers actively hiring automotive BDC representatives and internet sales agents who specialize in handling inbound leads, phone calls, and customer follow-up. Our clients provide the opportunityyou choose the best fit.--------------------------------------------WHAT OUR CLIENTS OFFER- High Earning Potential for BDC Representatives - Competitive base pay - Commission and performance bonuses- High-Volume Dealership Environments - Strong lead flow and internet traffic - CRM tools and training provided- Career Growth Opportunities - Advancement into automotive sales or BDC management - Ongoing training in CRM systems and sales processes--------------------------------------------WHY WORK WITH CARGUYS INC.- Access to top automotive BDC representative and customer service jobs- Personalized job matching- No cost to candidates employers retain our services--------------------------------------------BDC REPRESENTATIVE RESPONSIBILITIES- Handle inbound calls, internet leads, and customer inquiries- Schedule sales and service appointments- Follow up with customers via phone, email, and text- Manage leads and communication within CRM systems- Confirm appointments and maintain consistent follow-up- Support dealership sales teams and increase showroom traffic- Meet daily and monthly appointment and performance goals--------------------------------------------BDC REPRESENTATIVE QUALIFICATIONS- Experience in automotive BDC, call center, customer service, or sales preferred- Strong communication and phone skills- Ability to manage high call volume and internet leads- Basic computer and CRM skills- Customer-focused and goal-driven mindset--------------------------------------------BDC REPRESENTATIVE SKILLSSkills include customer service, communication, phone handling, inbound and outbound calls, appointment setting, lead management, CRM systems, customer follow-up, and sales support. Experience working as a BDC representative, internet sales coordinator, customer service representative, call center agent, or appointment setter in a dealership or automotive environment is highly valued.Strong ability to manage internet leads, handle objections, schedule appointments, and maintain consistent communication with customers.Keywords: BDC representative, automotive BDC, internet sales coordinator, customer service representative, call center representative, appointment setter, dealership BDC, CRM, inbound calls, outbound calls, lead management--------------------------------------------HOW IT WORKSYou are applying through CarGuys Inc., Americas and Canadas #1 Automotive Recruiter. Automotive dealerships and dealer groups partner with us to hire BDC representatives and customer service professionals. If selected, your resume will be forwarded to a local employer.--------------------------------------------APPLY TODAYApply now to connect with high-paying automotive BDC representative and customer service opportunities.--------------------------------------------CARGUYS INC.Americas and Canadas #1 Automotive Recruiter #ZR