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Deaf In Usa Jobs (NOW HIRING)

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Purple Communications, Inc. is a leading provider of communication services for the deaf and hard ... Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees.

Commonwealth of Kentucky

Assistant Director I

Frankfort, KY · On-site

$5.2K - $6.8K/mo

... USA Description The agency may authorize the selected applicant to telecommute. The agency may ... in support of the KentuckySchool for the Blind (Jefferson County) and Kentucky School for the Deaf ...

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As of Jul 11, 2026, the average yearly pay for deaf in usa in the United States is $55,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $64,000.00 per year, depending on experience, location, and employer.
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Infographic showing various Deaf In Usa job openings in the United States as of July 2026, with employment types broken down into 77% Locum Tenens, 14% Full Time, 7% Part Time, and 2% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $55,284 per year, or $26.6 per hour.
Help Desk Technician

Help Desk Technician

Purple Communications, Inc

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 14 days ago

Job description

Job Summary:
Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving technical issues.
Responsibilities:
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
Qualifications:
Required:
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
Company:
ZP is a leading U.S. provider of video relay services (VRS), video remote interpreting (VRI), and on-site interpreting services. Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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