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$5

$24

$37

How much do dcr jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for dcr in Tennessee is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.87 per hour, depending on experience, location, and employer.

What is a DCR?

DCR stands for Daily Call Report, commonly used in sales, pharmaceutical, and field service industries. A DCR is a record that details the activities, interactions, and outcomes of a professional's daily client visits or calls. It helps organizations track performance, monitor productivity, and maintain accurate records of customer engagement. DCRs are essential for evaluating sales strategies, managing territories, and ensuring accountability within teams.

What are the key skills and qualifications needed to thrive as a DCR, and why are they important?

To thrive as a Designated Crisis Responder (DCR), you need expertise in mental health assessment, crisis intervention, and knowledge of relevant state laws, often supported by a degree in social work, psychology, or a related field and appropriate professional licensure. Familiarity with electronic case management systems, risk assessment tools, and documentation software is typically required. Strong interpersonal skills, cultural competency, and the ability to remain calm under pressure help DCRs effectively de-escalate situations and connect individuals to resources. These skills are vital for ensuring public safety, legal compliance, and providing compassionate, effective crisis response.

What are some common challenges faced by DCRs when managing onsite support tasks, and how can they overcome them?

Data Center Representatives (DCRs) often encounter challenges such as coordinating with multiple teams for hardware installations, maintaining strict security protocols, and responding quickly to equipment malfunctions. Balancing the need for rapid issue resolution with stringent access and safety procedures requires strong organizational and communication skills. To overcome these challenges, DCRs benefit from detailed documentation, proactive communication with IT and facilities teams, and ongoing training in data center best practices.

What skills are needed for DCR jobs?

DCR jobs typically require strong communication, organizational, and problem-solving skills. Knowledge of relevant regulations, attention to detail, and proficiency with computer software or data management tools are also important for success in this role.

What are popular job titles related to Dcr jobs in Tennessee?

For Dcr jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Dcr jobs in Tennessee look for?

The top searched job categories for Dcr jobs in Tennessee are:

Dcr jobs near you
Infographic showing various Dcr job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,392 per year, or $24.2 per hour.

Tier 1 Support Desk Technician

DCR Profit Control Systems

Nashville, TN • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Position Sought:

Tier 1 Support Desk Technician

Job Description:

DCR is seeking a customer-focused Tier 1 Service Desk Specialist to join our support team. As the primary point of contact for incoming technical support calls, you will be responsible for providing frontline remote assistance, diagnosing initial technical issues, and ensuring an exceptional customer experience.

This role focuses on phone-based troubleshooting, ticket triage, and user guidance, serving as the critical bridge between our end-users and higher-tier technical teams.

Key Responsibilities:

  • Frontline Call Handling: Act as the first point of contact for callers, delivering professional and clear phone support.
  • Initial Diagnostics & Troubleshooting: Remotely diagnose and resolve basic OS and software, peripheral setup problems, and basic network connectivity errors.
  • Ticket Management & Triage: Accurately log, categorize, and document all incoming support requests in the ticketing system.
  • Customer Guidance: Provide clear, step-by-step instructions and light user training over the phone to guide non-technical users through resolution.
  • Escalation & Routing: Recognize complex hardware repairs, physical networking setup, or advanced deployment needs and cleanly route tickets to Tier 2/3 specialists or field support.

Compensation for this position is based on technical expertise and industry experience. DCR offers a comprehensive benefits package including health care, 401(k) with employer match, paid holidays, paid vacation days, and life insurance.

Candidates would need to be able to work reliably and responsibly, be self-directed, be detail-oriented, keep good records, and demonstrate professionalism in appearance and communication.

A DCR support desk technician has the possibility of a hybrid-remote work role.

This is a full-time position with work requirements outside of a standard workweek. The position will require participation in an emergency on-call rotation, light to medium overtime, occasional work after hours, occasional weekend work, and occasional overnight travel (potentially for a few days). All travel expenses are paid by DCR, we do not use reimbursement programs. Traveling or on-call technicians will have the use of a company vehicle and there is a stipend for each on-call rotation.

Job Requirements:

High school graduate, and/or technical diploma or equivalent combination of education and experience.

Fluent in the English language.

Able to climb ladders, lift and carry up to 60 lbs. work on ladders, work kneeling, under counters, or in ceilings.

Effective and courteous communication skills.

Punctual and reliable attendance.

The ability to work flexible hours, including potentially late hours, nights, weekends, and holidays.

Participate in an emergency on-call rotation.

Valid Tennessee driver’s license with no DUIs, revocations or suspensions.

Previous experience in basic networking, point of sale systems or similar technical experience is preferred, but not required.

Company Description

DCR is a value-added technology solutions provider for the Retail and Hospitality industries, based in Nashville and has successfully been in business since 1961.