Day Spa Customer Service Representative Jobs (NOW HIRING)

Hiatus Day Spa + Med Spa | Texas Proud Wellness Brand

Compensation: $75,000 – $100,000 (Salary + Performance Bonus)
Job Type: Full-time
Schedule: Weekdays, evenings, and weekends as needed

Join One of Texas’ Most Loved Wellness Brands

For nearly 20 years, Hiatus Day Spa + Med Spa has been redefining modern wellness in Texas. What began as a single spa has grown into one of the most recognized day spa and med spa brands in the state, with 12 locations and more than 12,000 loyal members statewide.

Our mission is simple: make regular self-care accessible so guests can relax, recharge, and repeat.

As we continue expanding into new Texas communities, we are looking for experienced Spa Managers, Wellness Managers, and Hospitality Leaders who want to grow their careers with a company that values leadership, operational excellence, and exceptional guest experiences.

This is an opportunity to lead a location for a Texas-proud brand with nearly two decades of success and exciting growth ahead.

Who Thrives in This Role

Our most successful Spa Managers are entrepreneurial leaders who love running a business and developing people.

You may be a great fit if you:

• Love leading teams and developing future leaders

• Are energized by driving revenue, memberships, and guest loyalty

• Enjoy using data and KPIs to guide business decisions

• Have a passion for wellness, hospitality, and exceptional guest experiences

• Take pride in building a culture where teams thrive and guests feel cared for

This role is perfect for leaders coming from spa, wellness, hospitality, luxury retail, or service-driven businesses.

Position Overview

As the Spa General Manager, you are the heartbeat of your location—fully empowered as the leader of your spa, the developer of your team, and the driver of your business performance.

You will oversee front-of-house teams, service providers, and daily spa operations, ensuring that every guest receives an exceptional experience “The Hiatus Way.”

This role balances people leadership, operational excellence, and business strategy, making it ideal for a results-driven leader passionate about developing teams and growing a successful business.

What You'll DoBusiness Performance & Spa Leadership

• Take ownership of your spa’s revenue growth, profitability, and operational performance

• Monitor and drive KPIs including membership growth, retail sales, guest retention, and service utilization

• Use financial insights and daily reporting to guide strategic business decisions

• Manage budgets and optimize profitability while maintaining exceptional guest experiences

• Partner with Med Spa leadership to expand and elevate aesthetics services

• Collaborate with brand partners to host retail and wellness events

Team Leadership & Talent Development

• Inspire, coach, and develop a high-performing spa team

• Lead Front Desk, Guest Experience, and Service Provider teams

• Build a culture of accountability, collaboration, and career growth

• Partner with the Talent Acquisition team to recruit top talent

• Ensure staffing levels meet guest demand and support revenue goals

• Mentor team members and develop future leaders within the organization

Guest Experience Excellence

• Champion “The Hiatus Way” guest experience

• Ensure every guest receives personalized, results-driven services and expert recommendations

• Drive membership growth and guest loyalty

• Respond to guest feedback and continuously improve the guest journey

• Maintain a spa environment that is beautiful, welcoming, and aligned with brand standards

Operational Excellence

• Oversee daily spa operations including staffing, scheduling, payroll, and inventory

• Execute operational SOPs and maintain consistent brand standards

• Ensure compliance with industry regulations and company policies

• Maintain exceptional cleanliness, organization, and operational flow

Why Leaders Love Working at Hiatus

We believe great leadership starts with supporting our team.

Compensation

• $75,000 – $100,000 total compensation

• Performance-based bonus opportunities

Benefits

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid Time Off

• Complimentary Hiatus Membership

• Retail and service discounts

Career Growth

• Advanced leadership training and development

• Career growth opportunities within a growing Texas wellness brand

• Opportunities to lead new spa openings and expanding locations

Experience & Requirements

• 2+ years management experience in spa, wellness, hospitality, or retail leadership

• Proven track record of leading teams and driving business performance

• Strong financial acumen and ability to manage KPIs and P&L

• Passion for wellness, hospitality, and guest service

• Ability to work a flexible schedule including evenings and weekends

• Must be authorized to work in the United States

Work Location

In person

Ready to Lead a Hiatus Spa?

If you are a results-driven leader passionate about wellness, hospitality, and developing great teams, we would love to meet you.

Join Hiatus Day Spa + Med Spa and help lead a team that brings relaxation, rejuvenation, and exceptional service to thousands of guests across Texas.