Foster City, CA · On-site
$80/hr
Review and revise WRK and GXPMAN per RACT 2.1 release timeline. 5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for ...
Quick apply
Foster City, CA · On-site
$80/hr
Review and revise WRK and GXPMAN per RACT 2.1 release timeline. 5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for ...
Chicago, IL · On-site
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
Chicago, IL · On-site
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
He/She will provide day-to-day end user support to the Salesforce.com Global System Administrator who is responsible for a 600 plus user-base. He/She will liaise with all of NPD's Business Units and ...
... support and day-to-day platform administration. This role is ideal for someone early in their Salesforce career who enjoys troubleshooting user issues, supporting business teams, and performing ...
... support and day-to-day platform administration. This role is ideal for someone early in their Salesforce career who enjoys troubleshooting user issues, supporting business teams, and performing ...
Allen, TX · On-site +1
$25 - $32/hr
Job#: 3034650 Salesforce Support Administrator Location: Fully Remote. Preference may be given to a ... 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a ...
Allen, TX · On-site +1
$25 - $32/hr
Job#: 3034650 Salesforce Support Administrator Location: Fully Remote. Preference may be given to a ... 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a ...
Seattle, WA · On-site
$63.25 - $83.75/hr
Core Responsibilities Day-to-Day Support • Serve as the primary point of contact for day-to-day Salesforce support. • Handle tickets and perform basic incident triage. • Assist with planning ...
Seattle, WA · On-site
$63.25 - $83.75/hr
Core Responsibilities Day-to-Day Support • Serve as the primary point of contact for day-to-day Salesforce support. • Handle tickets and perform basic incident triage. • Assist with planning ...
Charlotte, NC · On-site
... their day-to-day responsibilities while growing with the system and organization. The ideal ... Lead UAT to ensure solutions meet requirements and create training materials to support user ...
Charlotte, NC · On-site
... their day-to-day responsibilities while growing with the system and organization. The ideal ... Lead UAT to ensure solutions meet requirements and create training materials to support user ...
Charlotte, NC · On-site
... their day-to-day responsibilities while growing with the system and organization. The ideal ... Lead UAT to ensure solutions meet requirements and create training materials to support user ...
Charlotte, NC · On-site
... their day-to-day responsibilities while growing with the system and organization. The ideal ... Lead UAT to ensure solutions meet requirements and create training materials to support user ...
Norwood, MA · On-site
$62.75 - $83/hr
Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application * Understand customer's business requirements and technical environment to develop an optimal ...
Norwood, MA · On-site
$62.75 - $83/hr
Provide support on Salesforce platform (day-to-day) defects, enhancement and changes to the application * Understand customer's business requirements and technical environment to develop an optimal ...
Dallas, TX · On-site +1
Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing ... with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and ...
Dallas, TX · On-site +1
Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing ... with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and ...
Dallas, TX · On-site
Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing ... with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and ...
Dallas, TX · On-site
Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing ... with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and ...
What You'll Do Day-to-Day * Triage and resolve Salesforce support requests from staff * Prepare and ... Priorities shift, systems and practices are still being built, and ambiguity is part of the work.
What You'll Do Day-to-Day * Triage and resolve Salesforce support requests from staff * Prepare and ... Priorities shift, systems and practices are still being built, and ambiguity is part of the work.
New Orleans, LA · On-site
$19.75 - $26.75/hr
Use internal tools like Salesforce and LumberTrack daily * Keep records accurate and organized * Help improve follow-up tracking and workflow efficiency * Support the team with a variety of day-to ...
New Orleans, LA · On-site
$19.75 - $26.75/hr
Use internal tools like Salesforce and LumberTrack daily * Keep records accurate and organized * Help improve follow-up tracking and workflow efficiency * Support the team with a variety of day-to ...
Support day-to-day Salesforce operations, including user provisioning, permissions, page layouts, record types, and configuration changes. * Investigate and resolve Salesforce support requests ...
Support day-to-day Salesforce operations, including user provisioning, permissions, page layouts, record types, and configuration changes. * Investigate and resolve Salesforce support requests ...
New York, NY · On-site
This role involves supporting clients in optimizing their sales processes, configuring Salesforce ... Increased vacation days based on tenure in Ness and Floating holidays * Medical insurance
New York, NY · On-site
This role involves supporting clients in optimizing their sales processes, configuring Salesforce ... Increased vacation days based on tenure in Ness and Floating holidays * Medical insurance
Support day-to-day Salesforce operations, including user provisioning, permissions, page layouts, record types, and configuration changes. * Investigate and resolve Salesforce support requests ...
Quick apply
Support day-to-day Salesforce operations, including user provisioning, permissions, page layouts, record types, and configuration changes. * Investigate and resolve Salesforce support requests ...
Saint Paul, MN · On-site
$37.07 - $61.14/hr
Day Shift * Days of Work: Monday - Friday * Travel Required : No * Salary Range: $37.07 - $61.14 ... Responsibilities include supporting the MNIT development team in the maintenance, administration ...
Saint Paul, MN · On-site
$37.07 - $61.14/hr
Day Shift * Days of Work: Monday - Friday * Travel Required : No * Salary Range: $37.07 - $61.14 ... Responsibilities include supporting the MNIT development team in the maintenance, administration ...
Andover, MA · On-site
$70 - $86.50/hr
We feel proud every day about what we do. We're all part of the same crucial mission, no matter ... Ensure Salesforce supports Watts' B2B sales model - including distributors, independent reps, and ...
Andover, MA · On-site
$70 - $86.50/hr
We feel proud every day about what we do. We're all part of the same crucial mission, no matter ... Ensure Salesforce supports Watts' B2B sales model - including distributors, independent reps, and ...
This role supports Tolmar's commercial organization primarily field sales, sales leadership, and ... day in the field * Design and optimize page layouts and salesforce.com reporting based on field ...
This role supports Tolmar's commercial organization primarily field sales, sales leadership, and ... day in the field * Design and optimize page layouts and salesforce.com reporting based on field ...
$40.5K - $50.9K
1% of jobs
$50.9K - $61.3K
6% of jobs
$61.3K - $71.7K
11% of jobs
$76.4K is the 25th percentile. Wages below this are outliers.
$71.7K - $82.1K
16% of jobs
$82.1K - $92.5K
16% of jobs
The median wage is $92.9K / yr.
$92.5K - $103K
15% of jobs
$103K - $113.4K
11% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$113.4K - $123.8K
9% of jobs
$123.8K - $134.2K
7% of jobs
$134.2K - $144.6K
5% of jobs
$144.6K - $155K
3% of jobs
$40.5K
$98.9K
$155K
| Aspect | Day Shift Salesforce Support | Day Shift Salesforce Administrator |
|---|---|---|
| Primary Role | Provides technical support, troubleshooting, and user assistance for Salesforce users | |
| Certifications | Salesforce Support certifications, basic Salesforce admin knowledge | |
| Work Environment | Helpdesk, support teams, client-facing or internal support | |
| Responsibilities | Issue resolution, user training, system troubleshooting | |
| Focus | Support and issue resolution |
While both roles involve Salesforce, Day Shift Salesforce Support primarily focuses on troubleshooting and assisting users with issues, whereas Day Shift Salesforce Administrator handles system configuration, customization, and overall platform management. Support roles are more reactive, while administrators proactively optimize Salesforce for business needs.
Role - Senior Salesforce Support Analyst-1
Mode - CTH
Location Onsite to Fosters City, CA
Rate $80/hr. C2C
Speciality - Clinical Data Science
Educational Qualification*
BE, Comp Science, BCA, BSE computer science
Primary (Must have skills)*
1) 3+ years of experience in people management/team supervision in software development.
2) 5+ years of technical support experiences in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration. Ideally in biotech/pharma/CRO
3) Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
4) Prior experiences in design, build, test and deploy application configuration and integration changes using Salesforce's Copado DevOps platform.
5) Excellent documentation skills. Ability to analyze the business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
6) Proven analytical and problem-solving skills
Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)
1) Lead RACT Support and technical team to complete RACT 2.1 release. Complete project deliverables including user and functional requirements, architecture review, design and integration specification, software development summary report, installation procedures and additional technical documents as necessary.
2) Collaborate with technical PM and software developers during each sprint of software development cycle until code freeze. Manage Azure backlogs to build new functions per acceptance criteria, provide technical guidance and feedback to address data and functional issues during testing and UAT cycles.
3) Lead post-release hyper care by monitoring integration error logs. Accountable for emergency change, deviations and CAPA, collaborate with Development, IT, and Boomi teams to identify root case, perform impact assessment, and apply the code fix.
4) POC of RACT L2-L3 Support. Conduct post-release system demo and user training to the cross-function team. Review and revise WRK and GXPMAN per RACT 2.1 release timeline.
5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for existing workflow, reports, and eTMF/RACT integration and serves as an advocate for for innovation and continues process improvement
6) Attend weekly RACT CCT meetings as sytem SME to address business needs, provide progress updates. Take onwership of deviation and CAPA and work with QA, BPO, and Valiadtion to resolve critical system or data issues in a timely manner.
Expierence Range
10 years
Secondary Skills (Good To have)*
Salesforce Admin Certificate
Prior experience in ServiceNow/SPARC, Azure, and IDM.
Knowledge of GxP and Computer System Validation process.
Soft skills/other skills (If any)
Adaptability: Ability to quickly adjust to new technologies, workflows, and environments.
Communication: Excellent communication skills, both verbal and written.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2015
