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How much do day shift pottery barn customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for day shift pottery barn customer service in the United States is $13.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $14.42 per hour, depending on experience, location, and employer.

What is a day shift Pottery Barn customer service representative?

Day Shift Pottery Barn Customer Service jobs involve assisting customers with their inquiries, orders, returns, and product information during the store's daytime operating hours. Employees in this role are responsible for providing excellent customer service via phone, email, or in-person, ensuring customer satisfaction and resolving issues efficiently. Duties may also include processing payments, tracking shipments, and maintaining up-to-date product knowledge. These positions typically require good communication skills, patience, and a helpful attitude.

What are the key skills and qualifications needed to thrive as a day shift Pottery Barn customer service representative?

To thrive as a Day Shift Pottery Barn Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and basic computer proficiency is highly beneficial. Patience, active listening, and a positive attitude help you effectively resolve customer concerns and build rapport. These skills ensure efficient service, customer satisfaction, and contribute to the brand’s reputation.

What are the main challenges faced by a day shift Pottery Barn customer service representative, and how can I prepare for them?

As a Day Shift Pottery Barn Customer Service representative, you may encounter challenges such as handling a high volume of calls during peak hours, resolving complex customer issues, and staying updated on new products and promotions. To prepare, it's helpful to develop strong communication and problem-solving skills, familiarize yourself with Pottery Barn's product catalog, and practice staying calm under pressure. Teamwork is essential, as you'll often collaborate with other departments to address customer needs and ensure a seamless shopping experience.

What is the difference between Day Shift Pottery Barn Customer Service vs Evening Shift Pottery Barn Customer Service?

AspectDay Shift Pottery Barn Customer ServiceEvening Shift Pottery Barn Customer Service
Work HoursTypically 9 AM - 5 PMTypically 2 PM - 10 PM
Customer InteractionPrimarily daytime shoppersPrimarily evening shoppers
Work EnvironmentLess crowded, daytime operationsMore busy, evening rush
Required SkillsCustomer service, communication, product knowledgeCustomer service, communication, product knowledge

Both day and evening shift Pottery Barn Customer Service roles require similar skills and credentials, focusing on customer interaction and product knowledge. The main difference lies in work hours and customer flow, with day shifts serving daytime shoppers in a calmer environment, while evening shifts handle busier, evening customers.

Does Day Shift Pottery Barn Customer Service offer part-time positions?

Day Shift Pottery Barn Customer Service positions are typically available as full-time roles, but part-time opportunities may also be offered depending on store needs and scheduling. Candidates should check with the specific store or company career page for current availability and requirements.
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Day Shift Pottery Barn Customer Service jobs near you
Infographic showing various Day Shift Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $28,570 per year, or $13.7 per hour.

Assistant Store Manager - Sales & Service, Full Time, Cherry Hill - Pottery Barn

Williams-Sonoma, Inc.

Cherry Hill, NJ • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Williams-Sonoma rating

6.5

Company rating: 6.5 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

 

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

 

Responsibilities

        Leads the store team to create an exceptional experience for customers and exceed sales goals

        Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience

        Reinforce customer service principles by coaching staff on their successes and challenges

        Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals

        Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy

        Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Criteria

        Excellent communication, organization and leadership skills

        Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner

        Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

        2-3 years of previous retail sales experience or management experience in a customer service related field

 

Physical Requirements

        Must be able to be mobile on the sales floor for extended periods of time

        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

        Full time associates are expected to have open availability to meet the needs of the business.

        Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

 

Benefits Just for You

This role offers a competitive compensation package including pay and benefits.Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.The anticipated pay range for this role will be: $22.00-$25.00 per hour.

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

        A generous discount on all Williams-Sonoma, Inc. brands

        A 401(k) plan and other investment opportunities 

        A wellness program that supports your physical, financial and emotional health 

        Paid vacations and holidays (full-time)

        Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

 

Your Journey in Continued Learning

        Individual development plans and career pathing conversations

        Annual performance appraisals

        Cross-brand and cross-functional career opportunities

        Online learning opportunities through brand specific resources and WSI University 

        Leadership development opportunities

 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

 

This role is not eligible for relocation assistance.

 

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

 

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

 

 

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

What Williams-Sonoma employees say

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About Williams-Sonoma

Sourced by ZipRecruiter

Established in 1956, Williams-Sonoma, Inc. stands as a leading specialty retailer, renowned for offering premium kitchen and home products in the United States. Our esteemed family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, and Outward. These brands have earned widespread recognition and respect in the industry. We take pride in providing beautifully designed, stylish, and functional products for every part of the home, from the kitchen to the living room, bedroom, home office, closet, laundry room, and outdoor spaces. While witnessing significant transformations over the years since our first brick-and-mortar store opened, our dedication to exceptional quality products, functional design, excellent customer service, and enriching the lives of our customers and communities remains unwavering. Today, we are a multi-brand, multi-channel global enterprise, supported by cutting-edge technology and exceptionally talented retail teams. We constantly seek fresh perspectives and innovative ideas to drive our continued success.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

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