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Day Shift Pottery Barn Customer Service Jobs (NOW HIRING)

Williams-Sonoma, Inc.

NY · On-site

$90 - $120/hr

We put the customer at the center of everything we do, every day. Our corporate values that guide ... You will ensure that all internal and external customers receive exemplary customer service and ...

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Day Shift Pottery Barn Customer Service information

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How much do day shift pottery barn customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for day shift pottery barn customer service in the United States is $13.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $14.42 per hour, depending on experience, location, and employer.

What is a day shift Pottery Barn customer service representative?

Day Shift Pottery Barn Customer Service jobs involve assisting customers with their inquiries, orders, returns, and product information during the store's daytime operating hours. Employees in this role are responsible for providing excellent customer service via phone, email, or in-person, ensuring customer satisfaction and resolving issues efficiently. Duties may also include processing payments, tracking shipments, and maintaining up-to-date product knowledge. These positions typically require good communication skills, patience, and a helpful attitude.

What are the key skills and qualifications needed to thrive as a day shift Pottery Barn customer service representative?

To thrive as a Day Shift Pottery Barn Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and basic computer proficiency is highly beneficial. Patience, active listening, and a positive attitude help you effectively resolve customer concerns and build rapport. These skills ensure efficient service, customer satisfaction, and contribute to the brand’s reputation.

What are the main challenges faced by a day shift Pottery Barn customer service representative, and how can I prepare for them?

As a Day Shift Pottery Barn Customer Service representative, you may encounter challenges such as handling a high volume of calls during peak hours, resolving complex customer issues, and staying updated on new products and promotions. To prepare, it's helpful to develop strong communication and problem-solving skills, familiarize yourself with Pottery Barn's product catalog, and practice staying calm under pressure. Teamwork is essential, as you'll often collaborate with other departments to address customer needs and ensure a seamless shopping experience.

What is the difference between Day Shift Pottery Barn Customer Service vs Evening Shift Pottery Barn Customer Service?

AspectDay Shift Pottery Barn Customer ServiceEvening Shift Pottery Barn Customer Service
Work HoursTypically 9 AM - 5 PMTypically 2 PM - 10 PM
Customer InteractionPrimarily daytime shoppersPrimarily evening shoppers
Work EnvironmentLess crowded, daytime operationsMore busy, evening rush
Required SkillsCustomer service, communication, product knowledgeCustomer service, communication, product knowledge

Both day and evening shift Pottery Barn Customer Service roles require similar skills and credentials, focusing on customer interaction and product knowledge. The main difference lies in work hours and customer flow, with day shifts serving daytime shoppers in a calmer environment, while evening shifts handle busier, evening customers.

Does Day Shift Pottery Barn Customer Service offer part-time positions?

Day Shift Pottery Barn Customer Service positions are typically available as full-time roles, but part-time opportunities may also be offered depending on store needs and scheduling. Candidates should check with the specific store or company career page for current availability and requirements.
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What states have the most Day Shift Pottery Barn Customer Service jobs?

States with the most job openings for Day Shift Pottery Barn Customer Service jobs include:

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The top searched job categories for Day Shift Pottery Barn Customer Service jobs are:

Day Shift Pottery Barn Customer Service jobs near you
Infographic showing various Day Shift Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $28,570 per year, or $13.7 per hour.

Pottery Barn - Designer (part-time)

Williams-Sonoma

Tulsa, OK • On-site

Full-time

Posted 23 days ago

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

Job description


Responsibilities
  • Customer Engagement: Professionally and personably engage with customers, showcasing passion for design and the company's products and services.
  • Product Knowledge: Demonstrate comprehensive knowledge of the design studio assortment and seasonal merchandise.
  • Sales and Design: Provide decorating and styling techniques to shoppers. Capture appointment leads for design services. Conduct design consultations.
  • Design Plan Development and Presentation: Craft and present design plans tailored to clients' style, budget, and priorities.
  • Client Follow-Up: Maintain communication with clients throughout ordering and delivery. Follow up with clients for phase appointments, seasonal updates, and referrals.
  • Customer Service: Provide support with online returns, product information, credit applications and more, ensuring a high level of client satisfaction.
  • Retail Operations: Efficiently handle register transactions, online orders, and online returns. Assist with visual merchandising and perform other duties as assigned by management.
  • Performance Measures: Meet sales per hour, loyalty, and appointment goals. Meet other metric objectives to contribute to store success.
  • Store Morale: Work both independently and as a team member to exceed customer expectations and to support peers.
  • Compliance: Adhere to all company policies and procedures.

Benefits and Perks
Sick time accrual, Holiday pay, Associate discount, EAP benefit, Flexible scheduling, Good retail hours. Supportive environment.
About Us
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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