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Chick-fil-A

Day Shift Customer Service

Duluth, GA · On-site

$12/hr

Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. The cashier we would like to ...

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As of Sep 9, 2026, the average hourly pay for day shift customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Day shift customer service jobs involve assisting customers with their inquiries, issues, or orders during standard daytime business hours, typically between 8 a.m. and 5 p.m. Employees in these roles may work in person, over the phone, or online, handling tasks such as answering questions, processing returns, and resolving complaints. The goal is to provide a positive experience for customers while supporting the business's operations. Day shift positions are ideal for those who prefer a traditional work schedule and direct interaction with clients or customers.

What are the key skills and qualifications needed to thrive as a day shift customer service representative?

To thrive as a Day Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic office tools is often required. Patience, active listening, and a positive attitude help you excel in handling diverse customer interactions. These skills ensure efficient resolution of customer issues, promote satisfaction, and contribute to a positive company image during high-traffic daytime hours.

What are some typical challenges faced by day shift customer service representatives, and how can I prepare for them?

Day Shift Customer Service representatives often encounter high call volumes and must manage multiple tasks simultaneously, such as responding to customer inquiries, resolving complaints, and updating account information. Additionally, they may need to quickly adapt to changes in company policies or product offerings. To prepare, it’s helpful to develop strong communication, time management, and problem-solving skills, as well as to familiarize yourself with the company's products and support systems. Working effectively as part of a team and being open to feedback can also help you succeed in this role.
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Infographic showing various Day Shift Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Day Shift Customer Service

Duluth, GA • On-site

Chick-fil-A
Restaurants • 5 - 10K employees
Learn more about Chick-fil-Aexternal

$12/hr

Full-time

Re-posted 22 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,705 frontline employees who took The Breakroom Quiz

15th of 108 rated fast food restaurants

Job description

Main responsibilities of a cashier:
  • Managing transactions, making sure pricing is accurate
  • Accepting payments and providing receipts
  • Bagging purchased goods
Cashier Job Description:

We are looking for a qualified and responsible cashier to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it, together with a product scanner. Their main responsibilities include accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.

The cashier we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Cashier:
  • Greeting customers when entering and leaving the premises
  • Managing transactions using a cash register
  • Balancing the cash register
  • Scanning goods and making sure pricing and quantities are accurate
  • Accepting payments in cash, credit or check
  • Providing change and receipts
  • Issuing coupons, vouchers, stamps and gift cards
  • Processing returns and refunds, and resolving customer complaints
  • Bagging and wrapping purchased goods for safe transport
  • Upselling and cross-selling when appropriate
Cashier Job Requirements:
  • Must have at least a high school degree
  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

What Chick-fil-A employees say

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Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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