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Day Shift Call Center Jobs in Indiana (NOW HIRING)

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

W2(with all Inclusive) Must complete a 5-day training on health insurance for people with Medicare ... Call center experience Nice to have Billingual/Spanish Speaking preferred

Grote Automotive

Call Center Representative

Fort Wayne, IN · On-site

$17 - $19/hr

... days • Continuously improve communication strategies to increase engagement, appointment set ... call periods or slower response days • Continuously improve communication strategies to increase ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

A Day in the Life: The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be ...

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

A Day in the Life: The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be ...

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Complete data entry each day including Client Contacts * Do labels and mailing for information ...

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All JobsDay Shift Call Center JobsDay Shift Call Center Jobs in Indiana

Day Shift Call Center information

See Indiana salary details

$9

$17

$24

How much do day shift call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for day shift call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a day shift call center agent?

To thrive as a Day Shift Call Center Agent, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling customer inquiries and resolving issues effectively. These competencies are crucial for delivering excellent customer service, maintaining satisfaction, and meeting organizational performance targets.

What is a day shift call center job?

Day shift call center jobs involve working in a call center during daytime hours, typically handling customer inquiries, support requests, or sales calls. Employees in these roles communicate with customers over the phone, email, or chat to resolve issues, provide information, or process orders. Day shift positions usually follow standard business hours, making them suitable for individuals seeking a traditional work schedule. These roles require good communication skills, patience, and problem-solving abilities. Many call centers provide training for new hires, regardless of prior experience.

What are some common challenges faced by day shift call center agents, and how can they be managed?

Day shift call center agents often face high call volumes and must handle a wide variety of customer inquiries efficiently. Maintaining composure during peak hours and managing stress are key challenges, as is balancing speed with providing quality service. Many call centers support agents with regular training, access to knowledge bases, and teamwork, which help manage workload and foster a collaborative environment. Developing strong communication skills and using available resources can make the role both manageable and rewarding.
What are the most commonly searched types of Shift Call Center jobs in Indiana? The most popular types of Shift Call Center jobs in Indiana are:
What cities in Indiana are hiring for Day Shift Call Center jobs? Cities in Indiana with the most Day Shift Call Center job openings:
Day Shift Call Center jobs near you
Infographic showing various Day Shift Call Center job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,445 per year, or $17 per hour.

Inbound Call Center Rep

My3Tech Inc

Indianapolis, IN • On-site

$15.25 - $19/hr

Other

Re-posted 3 days ago

Job description

Hello All,
I hope you're doing good.
Job:IN-IDOI-Inbound Call Center Rep (728602)
Location : 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204
Client : State of IN
Type: W2(with all Inclusive)
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
OVERVIEW:
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES:
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK:
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY:
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS:
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Good Communication Skills:
Required
2
Years
Knowledge of Data Entry
Required
2
Years
High School Diploma or GED
Required
Additional education or experience preferred
Nice to have
Call center experience
Nice to have
Billingual/Spanish Speaking preferred

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