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Day Shift Call Center Jobs in Indiana (NOW HIRING)

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Director of Admissions Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required About ... Mental health days * Holiday pay Job Qualifications: * High School diploma or equivalency required.

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Making minimum outbound call requirements per day Qualifications: * Must be 18 years of age. * High ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...

ACR1.COM Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept : Sales & Marketing Location: In OFFICE (Sales Office ... Making minimum outbound call requirements per day QUALIFICATIONS * Must be 18 years of age. * High ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Compensation: $9.00 to $10.00 per hour based upon experience Subway Catering Call Center Whether it's game day with friends, a meeting at the office or a block party for the neighborhood, SUBWAY ® ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Whether you're supporting patients, working with teammates, or building your career, every day ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Whether you're supporting patients, working with teammates, or building your career, every day ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour ... Call Center . Responsibilities include: * Enjoys Learning about a variety of Department of Revenue ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

A Day in the Life: The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be ...

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All JobsDay Shift Call Center JobsDay Shift Call Center Jobs in Indiana

Day Shift Call Center information

See Indiana salary details

$9

$17

$24

How much do day shift call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for day shift call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.51 per hour, depending on experience, location, and employer.

What is a day shift call center job?

Day shift call center jobs involve working in a call center during daytime hours, typically handling customer inquiries, support requests, or sales calls. Employees in these roles communicate with customers over the phone, email, or chat to resolve issues, provide information, or process orders. Day shift positions usually follow standard business hours, making them suitable for individuals seeking a traditional work schedule. These roles require good communication skills, patience, and problem-solving abilities. Many call centers provide training for new hires, regardless of prior experience.

What are the key skills and qualifications needed to thrive as a day shift call center agent?

To thrive as a Day Shift Call Center Agent, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, problem-solving, and professionalism are essential soft skills for handling customer inquiries and resolving issues effectively. These competencies are crucial for delivering excellent customer service, maintaining satisfaction, and meeting organizational performance targets.

What are some common challenges faced by day shift call center agents, and how can they be managed?

Day shift call center agents often face high call volumes and must handle a wide variety of customer inquiries efficiently. Maintaining composure during peak hours and managing stress are key challenges, as is balancing speed with providing quality service. Many call centers support agents with regular training, access to knowledge bases, and teamwork, which help manage workload and foster a collaborative environment. Developing strong communication skills and using available resources can make the role both manageable and rewarding.

What are the most commonly searched types of Shift Call Center jobs in Indiana?

The most popular types of Shift Call Center jobs in Indiana are:

What cities in Indiana are hiring for Day Shift Call Center jobs?

Cities in Indiana with the most Day Shift Call Center job openings:

Day Shift Call Center jobs near you
Infographic showing various Day Shift Call Center job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,445 per year, or $17 per hour.

Call Center

Hickory Treatment Center

Indianapolis, IN • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Call Center Representative - Hickory Recovery Network
Department: Admissions
Direct Report To: Director of Admissions
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required
About the Role:

  • The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.
  • Casual work attire and shift differentials are available for some positions.
Why Hickory Recovery?
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on
  • Delivering personalized, top tier care that fosters healing and improves wellbeing
  • Ensuring every individual has access to the best possible support and treatment
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It's Hickory's primary goal to offer expert treatment for all we serve.
What We Offer:
  • 401k
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • PTO
  • Vision insurance
  • Career development
  • Mental health days
  • Holiday pay

Job Qualifications:
  • High School diploma or equivalency required.
  • An ability to learn quickly, multi-task, and utilize effective communication skills.
  • Positive demeanor and clear understanding of professional boundaries with clients.
  • Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
  • Dependability and punctuality are essential to this role.
Key Responsibilities:
  • Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
  • Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
  • Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
  • Minimum 1 year of employment as Call Center Representative I
  • Not currently on any type of performance monitoring
  • Maintains strict confidentiality of client information and records without exception.
  • Clarity surrounding cultural sensitivity and professional boundaries.
  • Attends all staff meetings and trainings as directed by supervisor.
  • Review of incoming documentation to determine appropriate Level of Care
  • Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
  • Quality Review and coaching of Call Center Rep I performance
  • May assist in monitoring and distribution of incoming referrals.
  • May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
  • Assist with arranging transportation of clients through use of State-funded services and company driver.
  • Additional duties as assigned by Director of Admissions.

Compensation: Starting at $19.00 hourly
For more information: www.hickorytreatmentcenters.com

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