Day Home Depot Chat Support Jobs (NOW HIRING)

Company Description
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We're focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.
At Fortune Brands, we're building something big. We're advancing exciting innovations in all of our products and processes. We're delivering trust, dependability, sustainability, and style. To make it all happen, we've transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.
Explore life at Fortune Brands here.
Job Description
As a National Account Manager - The Home Depot for our Moen brand, you will nurture and strengthen Moen's strategic partnership with The Home Depot, supporting sales growth, category performance, merchandising initiatives, and customer engagement. Working closely with customer stakeholders, outside sales teams, and cross-functional partners, you'll help execute account strategies, identify growth opportunities, and deliver programs that support both customer and business objectives.
In this collaborative, customer-focused role, you'll partner with internal teams and customers to support growth initiatives, share market insights, and coordinate programs that enhance the visibility and success of Moen products. You'll also contribute valuable perspective on customer needs, category performance, and competitive activity, helping teams work together to continuously improve the customer experience and strengthen Moen's position within one of our largest retail partners.
This role is ideal for someone who enjoys building strong customer relationships, translating data into business opportunities, and collaborating across teams to support retail growth. You'll combine business acumen, analytical thinking, and strong communication skills to help deliver exceptional customer experiences while supporting profitable growth for both Moen and The Home Depot.
We value individuals who can Think Fast by thoughtfully evaluating insights and opportunities; Work It Together by building trusted partnerships across teams and customers; and Make the Hard Call by approaching decisions with care, empathy, and thoughtful judgment.
POSITION LOCATION: This position is eligible for a hybrid work arrangement based in Atlanta, GA, supporting our strategic partnership with The Home Depot. Candidates should reside in the greater Atlanta area to effectively collaborate with customer stakeholders and internal teams.
This role requires approximately 10-15% travel for candidates based in the Atlanta area. Remote candidates outside of Atlanta may be considered for exceptional circumstances and should expect up to 25% travel, along with regular travel to Atlanta to support customer engagement and business needs.
What you will be doing:

• Partner with key stakeholders at The Home Depot to support achievement of annual top-line sales plans on a quarterly, semi-annual, and annual basis.
• Build and maintain strong, trust-based relationships with customer stakeholders and third-party selling partners, serving as a trusted and responsive business partner.
• Collaborate with retail partners and internal teams to develop account strategies and shared business plans that support Moen product success and long-term growth.
• Identify opportunities to expand relationships, grow category performance, and increase product visibility within existing accounts.
• Analyze SKU-level sales performance, inventory trends, category insights, and competitive activity to identify opportunities and support account planning and business decisions.
• Coordinate and support marketing and promotional initiatives that help retailers effectively showcase Moen products.
• Facilitate product line reviews, business reviews, and customer presentations that align customer needs with Moen's product offerings and business objectives.
• Partner with the Sales Director to develop and track annual sales forecasts and communicate key initiatives.
• Support customer discussions and negotiations related to assortment, merchandising, promotions, and other business initiatives that create mutually beneficial outcomes.
• Gather and share insights on market trends, customer needs, competitor activity, and retail performance through store visits, sales data, and industry networking.
• Support customer trade shows, including product training, promotional coordination, booth branding guidance, and collaboration on tradeshow planning.
• Serve as a trusted connection between customers and internal teams, sharing insights that help shape future initiatives and enhance the customer experience.
• Apply financial and business acumen to identify opportunities that support profitable growth for both Moen and our retail partners.
• Share ideas for process improvements and collaborative solutions that enhance account support and operational efficiency.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience in sales, marketing, or account management, including 2+ years in national account management.
• Experience working with retailers, distributors, or co-op retail channels, with a strong understanding of retail sales processes, customer business planning, and account management.
• Proven ability to build strategic customer relationships, influence business decisions, and collaborate across cross-functional teams to deliver results in a fast-paced environment.
• Strong communication, presentation, negotiation, and relationship-building skills with the ability to effectively engage stakeholders at all levels.
• Experience analyzing sales performance, SKU and inventory trends, category performance, and competitive activity to identify opportunities and support account strategies.
• Demonstrated ability to apply marketing, operational, and financial insights to support business planning and profitable growth.
• Proficiency with Microsoft Excel and PowerPoint to analyze data and develop customer-facing presentations.
• Ability to travel approximately 10-15% for candidates based in the Atlanta area or up to 25% for remote candidates outside the Atlanta market.

PREFERRED QUALIFICATIONS:

• MBA or advanced degree in a related field.
• Experience supporting retail channels and field sales organizations.
• Experience working with The Home Depot or other large national retail accounts.
• Experience partnering with merchandising, category management, or buying organizations.
• Experience supporting product line reviews, promotional planning, and customer business planning.

Additional Information
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $80,000 USD - $116,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.
Equal Employment Opportunity
Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information.
Important Notice: Protect Yourself from Fraudulent Job Postings
To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.