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AEG

Senior Manager, Fan Experience

Washington, DC · On-site

$80K - $90K/yr

Develop and implement the Game Day Tactical Plans for all home games. * Create and deploy a robust Fan Survey Program at Mystics home games. * Partner with various departments to ensure Fan Surveys ...

AEG

Director of Ticketing & Fan Growth

Windsor, CT · On-site

... game day sales operations and on-site activations • Host prospective buyers and key clients in premium seating and VIP areas • Lead by example in creating memorable fan experiences; gather ...

AEG

Ticket Sales & Fan Analytics Intern

Sherman, TX · On-site

$13 - $17.50/hr

Ticket Sales & Fan Analytics Intern Are you a detail-oriented and analytical individual with a ... Evaluate attendance metrics segmented by day of the week to inform scheduling and promotional ...

AEG

2026 Fan & Youth Engagement Staff

Boston, MA · On-site

$15/hr

The Boston Red Sox Fan & Youth Department works to ensure the organization provides opportunities ... Opening Day, and more * Help facilitate the run of show during games and events * Create an ...

Choctaw Na

$80 - $100/hr

Family Advocacy Nurse (FAN) Full Time Alamogordo, NM, US 6 days ago Requisition ID: 1653 Family Advocacy Nurse (FAN) - Family Advocacy Program (FAP) - POSITION AVAILABLE UPON SUCCESSFUL AWARD OF ...

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Infographic showing various Day Fan job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Senior Manager, Fan Experience

AEG

Washington, DC • On-site

$80K - $90K/yr

Full-time

Re-posted 22 hours ago

Key responsibilities

  • Design and implement a Fan Experience Strategy aligned with business goals.

  • Create and manage themed nights, including marketing materials and sponsorship assets.

  • Develop and execute game day tactical plans and create fan engagement programs such as shoulder events and surveys.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid. Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people. Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview: The Senior Manager, Fan Experience is responsible for designing and delivering the fan experience for all home games as well as large-scale fan events for the WNBA Washington Mystics. Are you positive, fan-focused, and customer-centric?! We'd love to hear from you! Responsibilities:
  • Design and implement a Fan Experience Strategy aligned with business goals.
  • Create a series of Theme Nights to attract a diverse cross-section of current and future Mystics fans.
  • Collaborate with Marketing, Digital & Creative to create a Theme Night Go-To-Marketing Guide that outlines the platform, provides brand look & feel direction, brand tone, and key activations.
  • Manage sponsorship assets of Theme Nights, including all marketing materials leading up to the game.
  • Develop compelling Single-Game Ticket Offers and produce weekly reporting on sales.
  • Recruit, manage, develop a performance measurement tools for Brand Ambassadors.
  • Create Shoulder Events in both the pre-game and post-game window.
  • Produce a weekly Dashboard reporting on event sales.
  • Develop and implement the Game Day Tactical Plans for all home games.
  • Create and deploy a robust Fan Survey Program at Mystics home games.
  • Partner with various departments to ensure Fan Surveys are promoted.
  • Produce weekly dashboards that show fan and brand sentiment, along with an executive overview that provides recommendations to address low performing areas.
  • Manage the Fan Experience budget and conduct monthly reconciliation meetings with Finance to ensure balanced budgets.
  • Other duties as assigned.
Minimum Qualifications:
  • Bachelor's degree or equivalent combination of education and event marketing experience.
  • 3+ years of related marketing experience, ideally in event marketing.
  • Experience working with a professional or college sports team preferred.
  • Experience driving large scale event marketing efforts, including planning, execution, and reporting.
  • Highly organized with an ability to manage resources, budgets, and onsite personnel.
  • Ability to work effectively in a team environment as well as on an individual basis.
  • Outstanding verbal, written and interpersonal communication skills with internal and external customers.
  • Creative, innovative, and willing to propose solutions to challenges.
  • Stong work ethic and the capacity to handle multiple projects simultaneously.
  • Metric driven with the ability to draw insight from complex marketing data.
  • Strong proficiency with MS Office programs.
  • Ability to maintain confidential and/or proprietary information.
  • Ability to stand, sit, walk, reach, stoop, kneel, crouch or crawl, and lift 25+ pounds.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to drive a marketing vehicle (van) as needed.
Pay Range: $80k - $90k USD. Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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