Manage day-to-day logistics for meetings, program activities, community events, trainings ... Manage the web application's content management system, directory, learning hub, chat bot, and ...
Manage day-to-day logistics for meetings, program activities, community events, trainings ... Manage the web application's content management system, directory, learning hub, chat bot, and ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
... J (Hybrid, Onsite 3 days per week) 12-month Contract In this cutting-edge role, the IVR Bot ... Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice ...
... J (Hybrid, Onsite 3 days per week) 12-month Contract In this cutting-edge role, the IVR Bot ... Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
Training Desk Assistant (Part-time)
Provo, UT · On-site
$17.75 - $22.25/hr
Assists the COB in the maintenance and management of the Church Chat Bot Moderates select MTC Social Media pages (Facebook, Instagram) in coordination with page admin Collects and organizes comments ...
Patient Care Contact Center Representative
$17.50 - $21.50/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
Patient Care Contact Center Representative
$17.50 - $21.50/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
Principal AI Architecture - Remote
Eden Prairie, MN · On-site +1
Design and implement channel-agnostic chat architectures that separate channel delivery from ... Define and implement multi-bot / multi-agent orchestration patterns, including routing between ...
Principal AI Architecture - Remote
Eden Prairie, MN · On-site +1
Design and implement channel-agnostic chat architectures that separate channel delivery from ... Define and implement multi-bot / multi-agent orchestration patterns, including routing between ...
Principal AI Architect
Eden Prairie, MN · On-site
C. area, you will be required to work in the office a minimum of four days per week. Primary ... Design and implement voice bot architectures for natural language self-service, including multi ...
Principal AI Architect
Eden Prairie, MN · On-site
C. area, you will be required to work in the office a minimum of four days per week. Primary ... Design and implement voice bot architectures for natural language self-service, including multi ...
Principal AI Architect
Eden Prairie, MN · On-site +1
C. area, you will be required to work in the office a minimum of four days per week. Primary ... Design and implement voice bot architectures for natural language self-service, including multi ...
Principal AI Architect
Eden Prairie, MN · On-site +1
C. area, you will be required to work in the office a minimum of four days per week. Primary ... Design and implement voice bot architectures for natural language self-service, including multi ...
Patient Care Contact Center Representative
$17 - $21/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
Patient Care Contact Center Representative
$17 - $21/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
Principal AI Architecture - Remote
Eden Prairie, MN · On-site +1
Design and implement channel-agnostic chat architectures that separate channel delivery from ... Define and implement multi-bot / multi-agent orchestration patterns, including routing between ...
Principal AI Architecture - Remote
Eden Prairie, MN · On-site +1
Design and implement channel-agnostic chat architectures that separate channel delivery from ... Define and implement multi-bot / multi-agent orchestration patterns, including routing between ...
Patient Care Contact Center Representative
$17.50 - $21.50/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
Patient Care Contact Center Representative
$17.50 - $21.50/hr
... days a week. Contact Center Representatives are responsible for receiving patient referral requests through a variety of sources (website webforms, website chat-bot, phone calls, Epic, fax & email ...
IT Change & Adoption, Senior
Manhattan, NY · On-site
$144K - $144K/yr
... chat bot notifications), using compelling storytelling to drive awareness and usage - Produce high ... their day-to-day work - Manage stakeholder expectations and delivery plans for technology ...
IT Change & Adoption, Senior
Manhattan, NY · On-site
$144K - $144K/yr
... chat bot notifications), using compelling storytelling to drive awareness and usage - Produce high ... their day-to-day work - Manage stakeholder expectations and delivery plans for technology ...
... day chatbot implantations and designing, building, and optimizing our next-generation ... Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in ...
Quick apply
... day chatbot implantations and designing, building, and optimizing our next-generation ... Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in ...
Be Seen First
Conversational UX Design Strategist
Philadelphia, PA · Remote
$70 - $90/hr
... Chat and Agent Assist experiences. We need a UX strategist who can help us create a world-class ... Your days will consist of leading discovery efforts to support creating conversation flows in ...
Quick apply
Be Seen First
Conversational UX Design Strategist
Philadelphia, PA · Remote
$70 - $90/hr
... Chat and Agent Assist experiences. We need a UX strategist who can help us create a world-class ... Your days will consist of leading discovery efforts to support creating conversation flows in ...
Technical Architect
Plano, TX · On-site
$63.25 - $76.50/hr
Plano Texas 75075 Duration : 12 months Responsibilities and Day-to-Day View * Collaborate with ... Experience with Chat frameworks such as Nuance technologies * Experience in Natural Language ...
Technical Architect
Plano, TX · On-site
$63.25 - $76.50/hr
Plano Texas 75075 Duration : 12 months Responsibilities and Day-to-Day View * Collaborate with ... Experience with Chat frameworks such as Nuance technologies * Experience in Natural Language ...
Senior Technical Account Manager
OR · Remote
Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are ... bot detection process, and the dashboards' functionalities * Leading customer conversations as a ...
Senior Technical Account Manager
OR · Remote
Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are ... bot detection process, and the dashboards' functionalities * Leading customer conversations as a ...
Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are ... bot detection process, and the dashboards' functionalities * Leading customer conversations as a ...
Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are ... bot detection process, and the dashboards' functionalities * Leading customer conversations as a ...
Our AI support bot handles the bulk of routine inquiries, which means your time will be spent on ... Respond to client support requests via phone, email, and live chat (EST hours) with a high degree ...
Our AI support bot handles the bulk of routine inquiries, which means your time will be spent on ... Respond to client support requests via phone, email, and live chat (EST hours) with a high degree ...
Scribe - Urgent Care
Clifton, NJ · On-site
$17.60 - $21.30/hr
... day to make health care better for all. We are innovating value-based care and leveraging ... Queues up orders as dictated by the Provider and ensures bot Provider final and timely sign off ...
Scribe - Urgent Care
Clifton, NJ · On-site
$17.60 - $21.30/hr
... day to make health care better for all. We are innovating value-based care and leveraging ... Queues up orders as dictated by the Provider and ensures bot Provider final and timely sign off ...
Day Chat Bot information
Senior Program Coordinator for Partnerships (and Web Application), DCA-ORA
Durham, NC • On-site
Full-time
Medical, Dental, Retirement
Posted 28 days ago
Duke University rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
446th of 544 rated colleges and universities
Job description
Be You.
The Senior Program Coordinator for Partnerships is responsible for planning, coordinating, and administering activities pertaining to a web application for campus and community partners. The successful candidate will develop, coordinate, and create guidelines and documentation of best practices for the digital resource. This position in the DCA- Operations, Research, & Advancement unit This position regularly interacts across units within Duke Community Affairs (DCA) , and the DCA senior team and engages with internal and external stakeholders.
*This is a one-year term-limited position, with the possibility for renewal based on satisfactory performance and grant availability.*
Minimum Qualifications:
- Bachelor's degree and three years of experience in program administration or related fields, or an equivalent combination of education and experience.
- Strong analytical, organizational, and communication skills.
- Ability to lead teams, evaluate program performance, and develop strategic solutions.
Required Application Materials:
- Thoughtful Cover Letter
- Resume
- Three Professional References
Be Bold.
This is your opportunity to lead the planning, coordination, and administration of a dynamic partnership web application that serves as a hub for engagement and resources. You'll collaborate across Duke's Office of Durham and Community Affairs (DCA), work closely with internal and external stakeholders, and champion best practices for digital tools that support community-driven initiatives.
What You'll Do:
Program Coordination and Management (25%)
- Plan, organize, and coordinate activities related to a partnership web application.
- Develop and maintain timelines, roadmaps, and schedules.
- Monitor and track progress to ensure milestones and deadlines are met.
- Collaborate with cross-functional teams, and campus and community partners to align program activities.
- Manage day-to-day logistics for meetings, program activities, community events, trainings, workshops, listening sessions, and other convenings.
Campus and Community Partnerships (20%)
- Develop a deep knowledge of relationships, context, priorities, and possibilities for campus and community partnerships and resources.
- Cultivate and nurture relationships with key campus partners, community partners, donors or funders, and other stakeholders.
- Manage processes of mapping internal and external sources about partners, service activities, courses, research studies, funding, and their impacts on places and populations.
- Collect, compile, and analyze data about partnerships.
- Monitor user adoption and engagement metrics of the partnership web application and resource.
User Support, Socialization, and Training (15%)
- Serve as a central point of contact and support to a vast user ecosystem, including community partners and neighbors; faculty, staff, students, and alumni; academic schools, departments, and administrative unit leadership.
- Provide outstanding user support through various channels, including email, chat, and phone, addressing user inquiries and issues promptly and effectively.
- Create and maintain comprehensive user support materials, FAQs, and video tutorials to assist users in navigating and utilizing the web application.
- Conduct one-on-one or group training sessions and workshops to inform users of the application's features, functionality, and best practices.
- Collaborate with internal and external stakeholders, including web developers, content creators, and designers.
Content Strategy, Web Application Maintenance, & Continuous Improvement (20%)
- Develop and execute a content strategy to ensure the web application's content aligns with campus and community-identified user needs.
- Curate content (partner profiles, programs, initiatives, events, grants, resources, workshops, collaboration ideas, research, news stories, etc.).
- Compile content for digital asset management, knowledge management, and community-identified storytelling.
- Manage the web application's content management system, directory, learning hub, chat bot, and grants management system.
- Monitor and maintain the technical aspects of the application, including submission approvals, updates, and performance optimization.
- Address and resolve issues that arise in the day-to-day management of the web application.
- Maintain detailed documentation related to the web application, including procedures, guidelines, and manuals.
- Collaborate with campus and community partners to gather user feedback, identify opportunities for enhancements, identify pain points, and communicate feature requests to improve the web application continuously
Staff Supervision and Training (15%)
- Supervise bi-weekly staff and non-Duke student interns, including hiring and onboarding staff and performing annual performance evaluations and goal setting.
- Direct team members' ongoing professional development and provide daily operational oversight of team members' progress.
Other Duties as Assigned (5%)
- Performs other tasks, duties, and responsibilities as assigned.
Choose Duke.
Duke University provides an annual base salary range for this position as USD $48,766.00 to USD $77,928.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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About Duke University
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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Industry
Colleges, universities, and professional schools and hospitals
Company size
10,000+ Employees
Headquarters location
Durham, NC, US