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Datacenter Operations Manager Jobs in New York (NOW HIRING)

CoreWeave

Demand Planner

New York, NY · On-site

$134K - $179K/yr

... manage the customer pipeline, anticipate demand, and proactively address infrastructure ... Collaborate with Finance, Engineering, and Datacenter Operations teams to optimize resource ...

Jean Martin, Inc

DevOps Engineer

Fort Lee, NJ · On-site

$53.75 - $73.50/hr

Administer Security aspects across News group Digital datacenters and Cloud * A deep understanding ... Partner with product managers, technical program managers and business stakeholders on a cross ...

Socket.dev

Demand Planner

Manhattan, NY · On-site

$134 - $179/hr

... manage the customer pipeline, anticipate demand, and proactively address infrastructure ... Collaborate with Finance, Engineering, and Datacenter Operations teams to optimize resource ...

CoreWeave

Demand Planner

Livingston, NJ · On-site

$134K - $179K/yr

... manage the customer pipeline, anticipate demand, and proactively address infrastructure ... Collaborate with Finance, Engineering, and Datacenter Operations teams to optimize resource ...

Socket.dev

Demand Planner

Livingston, NJ · On-site

$134 - $179/hr

... manage the customer pipeline, anticipate demand, and proactively address infrastructure ... Collaborate with Finance, Engineering, and Datacenter Operations teams to optimize resource ...

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Datacenter Operations Manager information

What does a datacenter operations manager do?

A Datacenter Operations Manager is responsible for overseeing the daily operations and maintenance of data center facilities. This includes ensuring the reliability, security, and efficiency of all hardware, software, and network systems within the data center. They manage staff, coordinate with other IT teams, handle incident response, and ensure compliance with industry standards and regulations. Their role is crucial for minimizing downtime, optimizing performance, and supporting the business's IT infrastructure needs.

What are the key skills and qualifications needed to thrive as a datacenter operations manager?

To thrive as a Datacenter Operations Manager, you need a strong background in IT infrastructure, systems administration, and facility management, often supported by a degree in computer science or a related field. Familiarity with data center management tools, monitoring systems, and certifications such as ITIL or Data Center Certified Associate (DCCA) is commonly required. Strong leadership, problem-solving, and communication skills are crucial for managing teams, coordinating with stakeholders, and ensuring operational continuity. These competencies are vital for maintaining uptime, optimizing performance, and safeguarding critical business data and services.

What are some common challenges faced by datacenter operations managers, and how can they be addressed?

Datacenter Operations Managers often encounter challenges such as maintaining uptime during equipment failures, managing rapid scaling demands, and ensuring robust security protocols. To address these, managers typically implement detailed incident response plans, invest in staff cross-training, and coordinate closely with IT and security teams. Proactive monitoring, regular maintenance schedules, and clear communication channels are also essential for minimizing downtime and ensuring compliance with industry standards.

What is the difference between Datacenter Operations Manager vs Data Center Technician?

AspectDatacenter Operations ManagerData Center Technician
CredentialsTypically requires management experience, certifications like Cisco CCNA, CompTIA Server+Often requires technical certifications such as CompTIA A+, Network+, or vendor-specific training
Work EnvironmentOversees data center operations, manages teams, plans infrastructure upgradesPerforms hardware installation, troubleshooting, and maintenance tasks
Employer & Industry UsageUsed by data center and IT service providers for operational oversightCommonly employed in data centers, telecom, and enterprise IT facilities for technical support

The Datacenter Operations Manager focuses on overseeing overall data center operations, managing teams, and strategic planning. In contrast, the Data Center Technician handles hands-on technical tasks like hardware setup and troubleshooting. Both roles are essential but differ in scope and responsibilities within the data center environment.

What cities in New York are hiring for Datacenter Operations Manager jobs?

Cities in New York with the most Datacenter Operations Manager job openings:

Datacenter Operations Manager jobs near you
Infographic showing various Datacenter Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Sr. Manager - IT Factory & Datacenter Services

SHI

Somerset, NJ • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 hours ago

Key responsibilities

  • Own end-to-end service delivery across Factories, Integration Centers, and Data Centers globally.

  • Oversee physical infrastructure operations, including rack and stack activities, cabling, power, and cooling, and ensure 24/7 operational support.

  • Lead global asset lifecycle management, including asset tracking, inventory management, and alignment with business demand.

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummarySHI is seeking a Sr. Manager - IT Factory & Datacenter Services to lead and manage infrastructure service delivery across our global footprint, including Factories, Integration Centers (ICs), and Corporate Data Centers.
This role is responsible for ensuring the reliable, scalable, and standardized delivery of IT and physical infrastructure services that support business-critical operations, including factory throughput, integration services, and enterprise platform availability. The Senior Manager will provide leadership across multi-site global operations, aligning service delivery with enterprise standards, business priorities, and operational excellence objectives.
This position is required to report to the Somerset, NJ office location on a hybrid basis.

Key responsibilities include:

  • Own end-to-end service delivery across Factories, Integration Centers, and Data Centers globally.

  • Ensure high availability, performance, and reliability of infrastructure services.

  • Define, manage, and report on service level agreements (SLAs), key performance indicators (KPIs), and service performance metrics.

  • Drive standardization of service delivery processes across all locations.

Operations & Infrastructure Management

  • Oversee physical infrastructure operations, including rack and stack activities, cabling, power, and cooling.

  • Manage on-site infrastructure deployment and lifecycle activities.

  • Ensure 24/7 operational support and uptime across all supported environments.

  • Support capacity planning, site expansion efforts, and migration initiatives.

Asset Lifecycle & Site Enablement

  • Lead global asset lifecycle management, including alignment with HAM and CMDB processes.

  • Ensure the accuracy of asset tracking, inventory management, and audit readiness.

  • Align infrastructure readiness with business demand and factory throughput requirements.

IT Service Management & Operational Excellence

  • Lead Incident, Problem, and Change Management processes.

  • Drive continuous improvement initiatives through root cause analysis, automation, and process optimization.

  • Establish and maintain global runbooks, standard operating procedures (SOPs), and operational governance frameworks.

Team & Vendor Leadership

  • Lead a distributed global team of service delivery managers, engineers, and operations professionals.

  • Manage third-party vendors and service providers to ensure SLA adherence and service quality.

  • Oversee staffing models, including 24x7 support coverage where required.

Cross-Functional Partnership

  • Partner closely with Network, Platform, Cloud, and Resiliency teams to deliver infrastructure services.

  • Serve as a key interface between Enterprise Infrastructure Services (EIS) and business stakeholders.

  • Ensure infrastructure services align with operational and business objectives.

Security, Compliance & Risk Management

  • Ensure compliance with enterprise policies and industry standards, including SOC, ISO, and related frameworks.

  • Maintain audit readiness and enforce operational controls.

  • Partner with security teams to identify and mitigate infrastructure-related risks.


Behaviors and Competencies

  • Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

  • Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

  • Digital Acumen: Can lead strategic digital initiatives, inspire others to improve their digital acumen, and foster a culture of continuous digital improvement.

  • Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

  • Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

  • Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

  • Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

  • Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.

  • Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.

  • Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.


Skill Level Requirements

  • Strong leadership and team management capabilities.

  • Excellent communication, collaboration, and stakeholder engagement skills.

  • Strong operational and strategic problem-solving abilities.

  • Ability to manage multiple priorities in a complex global environment.

  • Strong business acumen and decision-making skills.

  • Strong knowledge of ITSM and ITIL service management practices.

  • Ability to lead service delivery in SLA-driven operational environments.

  • Ability to support global operations across multiple time zones.


Other Requirements

  • Bachelors Degree or equivalent work experience required

  • 10+ years of experience in IT infrastructure, operations, or service delivery.

  • 5+ years of leadership experience managing teams and operational functions.

  • Experience supporting global, multi-site infrastructure environments.

  • Experience managing service delivery performance and SLA-driven operations.

  • Participation in major incident escalations and after-hours support as needed.

  • Occasional travel to factory, integration center, and data center locations may be required.

  • Ability to travel 20%

Preferred

  • Relevant certifications such as ITIL, PMP, cloud, or infrastructure-related certifications.

  • Experience supporting Factories, Integration Centers, or Corporate Data Centers.

  • Familiarity with ServiceNow, including ITSM, CMDB, and Hardware Asset Management (HAM).

  • Experience working within global delivery models and supporting offshore teams.

The estimated annual pay range for this position is $165,000 - $185,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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