... Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE ...
... Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE ...
Data Center Construction QA / QC Manager
Mesa, AZ · On-site
$82K - $110K/yr
... in a datacenter environment. Must have experience analyzing processes, creating process ... Communicate the status of the operation process with senior management * Site acceptance and ...
Data Center Construction QA / QC Manager
Mesa, AZ · On-site
$82K - $110K/yr
... in a datacenter environment. Must have experience analyzing processes, creating process ... Communicate the status of the operation process with senior management * Site acceptance and ...
Data center Assets & Life cycle management Associate
Chandler, AZ · On-site
$45 - $50/hr
Manage and reconcile IT assets for the end-to-end datacenter, end user computing hardware asset ... operational efficiency, scalability, and data integrity. * Identified process gaps and planned ...
Data center Assets & Life cycle management Associate
Chandler, AZ · On-site
$45 - $50/hr
Manage and reconcile IT assets for the end-to-end datacenter, end user computing hardware asset ... operational efficiency, scalability, and data integrity. * Identified process gaps and planned ...
Contract Administrator
Phoenix, AZ · On-site
The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter ... project management, supply chain, and/or operation OR Bachelor's Degree in Engineering, Supply ...
Contract Administrator
Phoenix, AZ · On-site
The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter ... project management, supply chain, and/or operation OR Bachelor's Degree in Engineering, Supply ...
Lead IT Architect
Phoenix, AZ · On-site
... DataCenter Switching and Routing Networks and cloud Networking. WE VALUE * Bachelors' Degree or 10+ ... Operations Manager (vROps), vRealize. * Prior experience in delivering secure, scalable network ...
Lead IT Architect
Phoenix, AZ · On-site
... DataCenter Switching and Routing Networks and cloud Networking. WE VALUE * Bachelors' Degree or 10+ ... Operations Manager (vROps), vRealize. * Prior experience in delivering secure, scalable network ...
Critical Environment Technician
Phoenix, AZ · On-site
$17.75 - $18.25/hr
Our foundation is built upon and managed by a team of subject matter experts working to support ... datacenter design and operations, we continue to grow and evolve as we meet the ever-changing ...
Critical Environment Technician
Phoenix, AZ · On-site
$17.75 - $18.25/hr
Our foundation is built upon and managed by a team of subject matter experts working to support ... datacenter design and operations, we continue to grow and evolve as we meet the ever-changing ...
Lead IT Architect
Phoenix, AZ · On-site
... DataCenter Switching and Routing Networks and cloud Networking. WE VALUE * Bachelors' Degree or 10+ ... Operations Manager (vROps), vRealize. * Prior experience in delivering secure, scalable network ...
Lead IT Architect
Phoenix, AZ · On-site
... DataCenter Switching and Routing Networks and cloud Networking. WE VALUE * Bachelors' Degree or 10+ ... Operations Manager (vROps), vRealize. * Prior experience in delivering secure, scalable network ...
Data Center Technician
$28 - $35/hr
Remove network cables as part of a datacenter decommission Run/Label/Stage Power & Networking ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
Data Center Technician
$28 - $35/hr
Remove network cables as part of a datacenter decommission Run/Label/Stage Power & Networking ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
... which includes our DataCenter, Pharmaceutical, Industrial/Manufacturing, and EV/Battery ... operations in alignment with owners' project requirements. Manage, plan, coordinate, and develop ...
Perform maintenance for uptime reliability; manage IT ticketing and asset accountability ... Experience maintaining mission-critical infrastructure, such as datacenter equipment, power ...
Quick apply
Perform maintenance for uptime reliability; manage IT ticketing and asset accountability ... Experience maintaining mission-critical infrastructure, such as datacenter equipment, power ...
Senior Principal Electrical Engineer
Tucson, AZ · On-site
$123K - $229K/yr
... AI-driven datacenters. This role will not only ensure technical excellence but also drive ... A dynamic global reach with diverse operations around the world that will stretch your abilities ...
Senior Principal Electrical Engineer
Tucson, AZ · On-site
$123K - $229K/yr
... AI-driven datacenters. This role will not only ensure technical excellence but also drive ... A dynamic global reach with diverse operations around the world that will stretch your abilities ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
AI-Enabled Platform/SRE Engineer
Phoenix, AZ · On-site
$55/hr
... datacentre Kubernetes environments. * Develop observability and monitoring capabilities using tools ... incident management, SLO/SLI monitoring, and operational excellence. * Kubernetes Platform ...
AI-Enabled Platform/SRE Engineer
Phoenix, AZ · On-site
$55/hr
... datacentre Kubernetes environments. * Develop observability and monitoring capabilities using tools ... incident management, SLO/SLI monitoring, and operational excellence. * Kubernetes Platform ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
Deliver invoicing and cost management enhancements to existing AWS and Azure systems * Deployment ... for Datacenters Qualifications * 1 year of experience with AWS and Azure DevOps * 1 year of ...
Deliver invoicing and cost management enhancements to existing AWS and Azure systems * Deployment ... for Datacenters Qualifications * 1 year of experience with AWS and Azure DevOps * 1 year of ...
Deliver invoicing and cost management enhancements to existing AWS and Azure systems * Deployment ... for Datacenters Qualifications * 1 year of experience with AWS and Azure DevOps * 1 year of ...
Deliver invoicing and cost management enhancements to existing AWS and Azure systems * Deployment ... for Datacenters Qualifications * 1 year of experience with AWS and Azure DevOps * 1 year of ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
ECAM Account Manager
Phoenix, AZ · On-site
Focus on opportunities within i2G's current datacenter security capabilities, including small ... Coordinate with Operations before making customer commitments related to schedule, manpower ...
Datacenter Operations Manager information
What are some common challenges faced by datacenter operations managers, and how can they be addressed?
What is the difference between Datacenter Operations Manager vs Data Center Technician?
| Aspect | Datacenter Operations Manager | Data Center Technician |
|---|---|---|
| Credentials | Typically requires management experience, certifications like Cisco CCNA, CompTIA Server+ | Often requires technical certifications such as CompTIA A+, Network+, or vendor-specific training |
| Work Environment | Oversees data center operations, manages teams, plans infrastructure upgrades | Performs hardware installation, troubleshooting, and maintenance tasks |
| Employer & Industry Usage | Used by data center and IT service providers for operational oversight | Commonly employed in data centers, telecom, and enterprise IT facilities for technical support |
The Datacenter Operations Manager focuses on overseeing overall data center operations, managing teams, and strategic planning. In contrast, the Data Center Technician handles hands-on technical tasks like hardware setup and troubleshooting. Both roles are essential but differ in scope and responsibilities within the data center environment.
What does a datacenter operations manager do?
What are the key skills and qualifications needed to thrive as a datacenter operations manager?

Full-time
Posted 11 days ago
Microsoft rating
8.5
Based on 132 frontline employees who took The Breakroom Quiz
78th of 242 rated software companies
Job description
As a Senior Critical Environment Technician (CET) - Mechanical SME, in Microsoft's Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, working closely with Management to address operational, risk and safety situations, mentoring other CE Technicians, having a hands-on understanding on how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties
Responsibilities
Critical Environment Culture
- Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalates immediately when unsafe working conditions are observed and promotes a safe working culture to empower less experienced team members. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives. Actively maintains safe working conditions at all times. Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
- Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
- May travel up to 25%, typically domestically for training and/or supporting another site. May work 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.
- Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting up to 25lbs / 11kg without assistance. Occasional lifting 25-50lbs / 11-22.5kg with lift assistance. Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.
Equipment and Systems Maintenance
- Processes method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Advises engineer partners or project management colleagues on project scope process or execution methodology. Presents for review and approval MSOW in their area of responsibility.
- Acts as a subject matter expert, performing troubleshooting independently for multiple equipment, systems, subsystems, and component types. Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Determines when troubleshooting efforts are deemed adequate and communicates or escalates to suppliers, engineers, or more experienced colleagues as needed. Has a hands-on understanding of how equipment in all disciplines work and how to troubleshoot to subsystem level. Provides consultation to less experienced colleagues with troubleshooting systems and problems. Oversees less experienced colleagues, or directly troubleshooting systems and investigates root causes.
- Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and multiple equipment types of increasing complexity with no supervision, while serving as a subject matter expert for one discipline - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities as required and/or appropriate. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Provides consultation to colleagues on maintenance and repairs through deep understanding of equipment, systems and their interrelations. Follows recommended maintenance schedules. Oversees everyday, complex, large-scale tasks for a single discipline or equipment across disciplines. Ensures follow up action items are addressed in a timely manner. Masters the maintenance of all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance across all disciplines. Plans, coordinates, and presents maintenance items for review and approval in their area of responsibility.
- Prepares and submits highly complex reports as assigned following preexisting scripts and templates, or using ad hoc methods required to support trending and analysis (e.g., Root Cause Analysis [RCA] reports) and may review prior reports delivered by less experienced team members. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for highly complex and/or interdependent equipment and disciplines to ensure safe and reliable execution. Reviews completed work using approved tools and procedural templates from less experienced technicians for accuracy and completeness. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments. Analyzes findings from reports and documents observations.
- Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on all procedure levels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Coordinates across all LOR applicable to preventative and/or corrective maintenance. Identifies and recommends procedure corrections if/when errors are detected or when appropriate. Coordinates and schedules supplier/vendor on-site activities. Coordinates with vendor to schedule maintenance and determines availability of equipment/parts, as directed. Resolves or escalates observed vendor quality issues. May review and approve vendor supplier field service reports, invoices, and work orders.
Equipment and Systems Operations
- Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs, without supervision. Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Identifies and contacts/engages appropriate parties to mitigate incidents as they occur. Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Directly provides and/or leads and coordinates emergency monitoring response plans for irregular or malfunctioning conditions. Serves as technical expert in ensuring emergency operating procedures (EOPs) are consistent with proper incident response.
- Serves as an expert in the inspection and supervision of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for multiple discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) and understands risks or impacts to other subsystems across the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify all alarms. Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Advises less experienced colleagues on issues found while monitoring applicable CE systems. Performs all monitoring equipment repair, replacement, and maintenance work, which meets or exceeds Microsoft Service Level Agreement (SLA) requirements. Uses data trends to develop or produce predictive analyses of equipment performance.
- Works on complex, advanced tasks (e.g., stabilization, resolution, recovery) independently. Serves as a subject matter expert in critical environments-related systems within the data center, advises less experienced colleagues on such topics, and provides oversight and training/mentorship to team members on tasks regarding these subsystems (e.g., electrical, mechanical, controls, generators). Demonstrates an understanding of and operates equipment and systems across all disciplines (e.g., electrical, mechanical, controls) with knowledge of the interactions between them and overall operation of a data center. Operates all systems and equipment in a safe and professional manner.
- Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Tracks utilization and time tracking results for team members, within applicable task management systems, as needed. Guides and coaches team in CMMS usage best practices. Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports. Properly signals spare equipment and parts utilization within maintenance work orders.
Qualifications
Required Qualifications:
- High School Diploma, GED, or equivalent.
- 5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
- 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Preferred Qualifications:
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 7+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 10+ years mission critical se
What Microsoft employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Microsoft
Sourced by ZipRecruiter
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Redmond, WA, US
Year founded
1975