Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
- At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
- Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
- At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
- Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
The Training & Intern Coordinator supports FBH's workforce development by managing the electronic learning management system (LMS), creating and updating internal training modules, facilitating general orientation, and coordinating the administrative lifecycle of incoming interns and students. This role ensures seamless compliance tracking, content upkeep, and onboarding logistics.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Compliance & Training Affiliate Relations
- Stay up to date with regulatory and mandatory training requirements to ensure organizational compliance.
- Maintain NASW registration for the CEU approval process, tracking all CEUs within the organization.
- Track employee training within the LMS and with training affiliates (NASW, MOAB, etc.)
- Generate and distribute regular compliance reports for supervisors to track their direct reports and active interns.
New Hire, Student & Event Logistics
- Facilitate New Employee General Orientation.
- Handle logistics for internal and external training activities, including scheduling, room setup, tech troubleshooting, and distributing onboarding or instructional materials.
- Manage and maintain training facilities and equipment to ensure a professional learning environment.
- Maintain the Training SharePoint site with updated orientation calendars, schedules, and resources.
- Gather feedback from new hires post-orientation to ensure a high-quality onboarding experience.
Learning Management System (LMS) Management
- Serve as the primary organization-wide LMS administrator, managing user profiles, employee rosters, and routine system audits.
- Create new, straightforward training modules and/or refresh and update existing FBH training materials housed within the LMS.
- Develop training and job aids such as manuals, handouts, etc. to support learning modules.
- Convert existing FBH policies, handouts, and PowerPoints into accessible digital modules or recorded content within the system.
- Provide basic troubleshooting and technical support to employees experiencing system access issues.
Intern & Student Process Coordination
- Serve as the administrative point of contact for student interns and academic program placements.
- Coordinate the end-to-end administrative onboarding process for interns, ensuring all background checks, school paperwork, and initial agreements are completed.
- Schedule and track mandatory training compliance are specifically required for students and interns before they begin clinical or operational rotations.
- Maintain organized files and databases tracking student placements, hour requirements, and university affiliations.
Other
- Provide administrative assistance and backup for the HR department as needed.
- Maintain strict confidentiality of FBH, employee, and student information.
- Perform other related duties as assigned.
QUALIFIED APPLICANTS WILL HAVE:
REQUIRED:
- Three years of related experience, including software maintenance, coordination of human resources or training functions, conducting new hire orientation, and onboarding employees.
PREFERRED:
- Bachelor's degree in human resources or related field.
- Work experience in an HR or training department.
- Experience with multiple web design technology tools such as HTML and development platforms (i.e. Photoshop, Prezi, Articulate Studio, Storyline, Adobe Creative Suite, etc.).
- Experience publishing courseware using e-learning standards (SCORM and AICC).
KNOWLEDGE, SKILLS & ABILITIES:
- Technical aptitude to navigate, update, and build content directly within a Learning Management System (LMS) and proficiency with standard office software (Microsoft Office Suite, Excel, SharePoint).
- Strong organizational skills and high attention to detail for tracking records and compliance data, with ability to manage multiple projects simultaneously.
- Clear, welcoming, and professional communication style to engage with new hires, students, and academic coordinators. Ability to communicate clearly and effectively with individuals of diverse backgrounds, education level and professions.
- Ability to maintain data integrity and handle sensitive personal/educational information with strict confidentiality.
- Ability to deliver engaging and effective training in a variety of settings including; one-to-one, e-learning, classroom-based instruction and through learning aids.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is generally performed in an office setting which may involve sitting and using computers for four to ten hours per day.
- May be required to lift 10 - 20 pounds.
- Work may be performed out of office and travel may be needed to outside areas.
- Blood-borne Pathogen Category IV - No predictable exposure to blood-borne pathogens.
PAY RANGE (Hourly/ Non-Exempt): $27.59- $33.24
- All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $27.59 per hour.
#IND1
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:
- Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment!
- Plus 9 Paid Federal Holidays!
- Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
- Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
BENEFITS: www.fbhwa.org/careers/benefits
- Medical, Dental and Vision
- Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
- Flexible Spending Accounts
- Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS: www.fbhwa.org/careers/perks
- Signing Bonus!
- No-cost licensure supervision for those pursuing clinical licensure.
- Federal and State Loan Forgiveness Program for qualifying Programs.
- Reimbursement of License/Certification application fee that is required for the position.
- Free Employee Assistance Program
- Staff Discounts at various FBH partners throughout Spokane!
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus. 
