Data Systems Manager Jobs in Silver Spring, MD (NOW HIRING)

Founded in 1936, the National Wildlife Federation has grown into America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than six million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, and outdoor enthusiasts of all ages and stripes. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. We advance this mission through programming focused on conserving wildlife, restoring habitats and waterways, expanding outdoor opportunities, connecting children with nature, advancing environmental justice, and addressing the causes and consequences of climate change.

To support our mission, we are seeking a Data & Systems Specialist to join our Data & Technology Department. This role works at the intersection of data, systems, and stakeholder support. The Data & Systems Specialist is responsible for managing, maintaining, and optimizing data and business processes for NWF’s mission-critical supporter systems. This role is a vital resource for system users, developers, project managers, data analysts, and vendors. They work with stakeholders to ensure alignment with the organization’s fundraising, engagement, programmatic, and operational goals. They provide user support, manage process documentation, and execute training plans to enhance user adoption and optimization. The Data & Systems Specialist plays a key role in ensuring the data hygiene, data governance, and integrity of our supporter systems. The person in this role is expected to be proactive, detail-oriented, and an effective communicator. The Data & Systems Specialist will be part of the Data & Systems team and report to the Senior Manager of System Strategy & Projects.

Principle Duties (major areas of responsibility):

System Administration

• Serve as primary administrator for the CRM database (currently Microsoft Dynamics). Configure fields, forms, views, automations, reports, dashboards, and user security permissions.
• Troubleshoot system issues and partner with key stakeholders to identify and deploy practical solutions.
• Execute system improvements and upgrades in collaboration with system users, developers, project managers, data analysts, and vendors.
• Create and perform quality assurance testing scripts related to functionality enhancements or bug fixes.
• Build queries and run reports to distribute to system stakeholders.
• Serve as a backup for NWF’s Data Operations Manager to perform key functions when coverage is needed.

User Support and Training

• Manage the CRM support inbox, acting as primary point of contact for CRM-related questions and feedback.
• Provide hands-on support to CRM users, addressing database questions, data inquiries, technical issues, and ensuring efficient and effective system utilization.
• Regularly meet with CRM super users and gather feedback to improve functionality and data processes.
• Develop and deliver optimized help documentation, training sessions, user surveys, and newsletter communications.
• Create and maintain documentation related to system usage, processes, and connections across systems.

Data Hygiene and Data Governance

• Manage NWF’s Data Protection inbox to resolve data privacy and data removal requests from our supporters.
• Monitor and manage data integrity tasks for NWF’s supporter data. Conduct regular data integrity checks to identify and resolve any data issues.
• Perform data management tasks such as data imports, exports, appends, and merges.
• Research, develop, and maintain data governance policies for NWF’s supporter data, ensuring compliance with applicable organization and policy standards.

Collaboration and Strategy

• Partner with cross-functional teams and data owners (e.g. development, fundraising, legal, marketing, and operations) to align system capabilities with organizational requirements.
• Develop and implement strategies for improving operational efficiency, such as streamlining processes, eliminating redundancies, and elevating system capabilities.
• Collaborate with data owners and the Data Strategy team to ensure system configuration allows for seamless analytics and reporting.
• Help evaluate and adopt emerging technologies – including AI-powered tools – to enhance productivity.

Qualifications:

Skills and Competencies

• Strong analytical and problem-solving skills. Ability to troubleshoot creatively and critically think through implications beyond what is immediately apparent.
• Ability to manage multiple priorities while maintaining a positive outlook.
• Excellent communication skills. Comfortable sharing technical concepts in a way everyone can understand.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Excellent organizational skills with strong attention to detail and accuracy.
• Flexibility, reliability, determination, and a sense of humor.
• A passion for continuous improvement and learning new technologies. Willingness to adapt to changing organizational needs and proactively seek solutions.
• The employee’s actions are expected to reflect the values of the National Wildlife Federation.

Minimum Experience

• 2+ years experience in an administrator role for an enterprise CRM (Microsoft Dynamics, Salesforce, Blackbaud CRM).
• 2+ years experience serving as a support contact for CRM users, technical staff, and vendors.
• 2+ years experience implementing data hygiene best practices, crafting data governance principles, and performing data integrity tasks.
• 2+ years experience conducting data imports, exports, and validation activities for enterprise systems.

Preferred Experience

• Knowledge of nonprofit operations, including donor database management, fundraising campaigns, and program delivery.
• Experience with Salesforce nonprofit applications or Salesforce Administrator certification.
• Experience implementing system data integrations and APIs.
• Experience with Tableau or a similar reporting platform.
• Experience working with complex data sets in SQL Server.

Minimum Education Requirements

• Bachelor's degree from an accredited college or university.

pplicants are invited to learn more about National Wildlife Federation’s required equity competencies at https://www.nwf.org/About-Us/Careers.

Travel Requirements: 

There may be 1-10 travel days per year to attend conferences and perform field office visits.

Location and Work Mode: 

This position will be based in Reston, Virginia. The National Wildlife Federation is committed to a flexible and empowered work environment with an authentic community of care for all staff. In this position, the employee may work hybrid or fully remote to be decided jointly with their supervisor in the final stages of the interview process. For more information on Work Modes, please review the benefits section of our careers page: https://www.nwf.org/About-Us/Careers 

Physical Requirements of the Job:

Remaining in a normal seated or standing position for extended periods; reaching and grasping by extending hand(s) or arm(s); dexterity to manipulate objects with fingers, for example, using a keyboard; communication skills using the spoken word; ability to see and hear within normal parameters; ability to move about the workspace. The position requires mobility, including moving materials weighing up to several pounds (such as a laptop computer or tablet). 

Persons with disabilities may be able to perform the essential duties of this position with reasonable accommodation. Requests for reasonable accommodation will be evaluated on an individual basis.

Please Note:

This job description sets forth the job’s principal duties, responsibilities, and requirements; it should not be construed as an exhaustive statement, however.  Unless they begin with the word “may,” the Essential Duties and Responsibilities described above are “essential functions” of the job, as defined by the Americans with Disabilities Act.

Compensation and Benefits:

The salary range for this position is $60,000 - $70,000, commensurate with experience.

We are proud of our designation by Mogul as a Top 100 Workplace with the Best Benefits, and by Forbes as one of America’s best small employers!  We value work-life balance and a family-friendly atmosphere with flexible scheduling.  We want you to be able to integrate work and personal life with attention to your self-care, so that your work schedule is not depleting.  We offer benefits so you feel restored and fueled through the day and week.

We offer these supports to help manage your mental, emotional, and physical health: 

• Paid time off: Vacation that starts off at three weeks accrual based on a full-time schedule, unlimited wellbeing (this time can be used for physical, spiritual, emotional, cultural, religious or financial wellbeing for yourself, a partner, or family member – including pets), and 11 holidays
• We close down for a paid winter break between December 25 to January 1 to recognize end of-year stress, and time for reflection, rejuvenation, and spending time with family.
• Up to 16 weeks of fully paid Family and Medical Leave
• Low-cost health, dental, and vision insurance options – all outpatient mental health is covered at in-network rates
• Therapist available at no cost
• Pet insurance and discount perk program
• Annual wellbeing allowance

In addition to your salary, we offer the following supports to your personal finances:

• Retirement plan with immediate match and vesting
• Annual year end retirement contribution
• Tuition Reimbursement
• Adoption and Surrogacy assistance
• Pet adoption stipend
• Student Loan management

Applicants are invited to learn more about National Wildlife Federation’s benefits package at https://www.nwf.org/About-Us/Careers.

Application:

Applications will be reviewed on a rolling basis.  Candidates should submit a cover letter and resume. NWF is an equal opportunity employer, and all qualified applicants will receive consideration for employment with regard to any classes or characteristics protected by law.

For more information on our recruiting process, please review our Careers page: https://www.nwf.org/About-Us/Careers 

We recognize that people come with a wealth of knowledge and talent beyond just the technical requirements of a job. Your experience, which may include paid and unpaid work, including volunteer work, helps build the competencies and knowledge that translates to our openings. Whether you’re new to the field, returning to work after a gap in your employment, or are taking the next step in your career path, if you believe you could excel in this role we encourage you to apply! Diversity of experience and skills combined with passion is a key to innovation and a culture of excellence. To be eligible for this role you must be a U.S. citizen or have valid work authorization to work in the U.S.

Please let us know if you require accommodations during the application or interview process by reaching us at hrhelp@nwf.org  or 703-438-6244.

If selected for this position, a background check will be conducted.