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Data Service Manager Jobs in Washington (NOW HIRING)

AAC Inc

IT Service Manager

Washington, DC · On-site

... e management or IT operations leadership experience. · Strong knowledge of ITIL-based service ... data to identify improvement opportunities. · ITSM platform system experience required (BMC or ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

... e management or IT operations leadership experience. • Strong knowledge of ITIL-based service ... operational data to identify improvement opportunities. • ITSM platform system experience ...

Alutiiq

Sr Service Manager

Arlington, VA

... data and ensure that the proper manpower and visit durations are provided for each visit. Review ... Work with Technical Deputy Program Manager and Field Service Supervisors to periodically review ...

POWERX

Field Service Manager

Ashburn, VA · On-site

The Field Service Manager provides strategic direction, leadership, and coordination of the Testing ... Computing skills including email, internet, data entry, and Microsoft Office products. * Strong ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

The Customer Service Manager assists passengers with situations including, but not limited to ... status, genetic data, gender identity, sexual orientation, religion or other legally protected ...

Transdev

Customer Service Manager - Lorton

Lorton, VA · On-site

$65K - $77K/yr

The Customer Service Manager assists passengers with situations including, but not limited to ... status, genetic data, gender identity, sexual orientation, religion or other legally protected ...

POWERX

Field Service Manager

Ashburn, VA · On-site

The Field Service Manager provides strategic direction, leadership, and coordination of the Testing ... Computing skills including email, internet, data entry, and Microsoft Office products. * Strong ...

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Data Service Manager information

What is the difference between Data Service Manager vs Data Analyst?

AspectData Service ManagerData Analyst
Required CredentialsBachelor's degree in IT, Data Management, or related field; certifications like CDMP or DAMA often preferredBachelor's degree in Statistics, Mathematics, or related field; certifications like CAP or Microsoft Data Analyst often preferred
Work EnvironmentOversees data teams, manages data infrastructure, and ensures data quality in organizational settingsAnalyzes data sets, creates reports, and provides insights to support decision-making
Employer & Industry UsageCommonly employed in IT, finance, healthcare, and large organizations managing data servicesFound across various industries including marketing, finance, and consulting for data analysis roles

The Data Service Manager focuses on managing data infrastructure, teams, and data quality, while the Data Analyst primarily analyzes data and generates insights. Both roles require strong technical skills and understanding of data, but their responsibilities and focus areas differ significantly.

What are the responsibilities of a Data Service Manager?

A Data Service Manager oversees the delivery and management of data services within an organization, ensuring data quality, security, and accessibility. They coordinate data-related projects, implement data governance policies, and work with teams to optimize data workflows using tools like data management platforms and analytics software.

What cities in Washington are hiring for Data Service Manager jobs?

Cities in Washington with the most Data Service Manager job openings:

Data Service Manager jobs near you
Infographic showing various Data Service Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

IT Service Manager

Washington, DC • On-site

AAC Inc
51 - 200 employees
Learn more about AAC Incexternal

Full-time

Re-posted 2 days ago

Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.

Apply