Log, triage, and escalate data service incidents within defined SLAs using ticketing and ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management. * Develop and maintain knowledge base ...
New
Log, triage, and escalate data service incidents within defined SLAs using ticketing and ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management. * Develop and maintain knowledge base ...
New
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams. * Query, validate, and ...
Data Manager Role
Washington, DC · On-site
They manage intake, validation, correction, publication, issue handling, service routines, and the handoffs between data producers, technical teams, stewards, and consumers. This is an operating role ...
Data Manager Role
Washington, DC · On-site
They manage intake, validation, correction, publication, issue handling, service routines, and the handoffs between data producers, technical teams, stewards, and consumers. This is an operating role ...
Data Manager Role
Washington, DC · On-site
They manage intake, validation, correction, publication, issue handling, service routines, and the handoffs between data producers, technical teams, stewards, and consumers. This is an operating role ...
Data Manager Role
Washington, DC · On-site
They manage intake, validation, correction, publication, issue handling, service routines, and the handoffs between data producers, technical teams, stewards, and consumers. This is an operating role ...
... management processes for data services. • Communicate service disruptions and maintenance activities to users. • Collaborate with data engineering teams to enhance service reliability. • ...
... management processes for data services. • Communicate service disruptions and maintenance activities to users. • Collaborate with data engineering teams to enhance service reliability. • ...
... management processes for data services. • Communicate service disruptions and maintenance activities to users. • Collaborate with data engineering teams to enhance service reliability. • ...
... management processes for data services. • Communicate service disruptions and maintenance activities to users. • Collaborate with data engineering teams to enhance service reliability. • ...
Participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service ...
Participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service ...
Service Manager
Odenton, MD · On-site
$75K - $95K/yr
We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... data from hundreds of makes and models. With real-time information at your fingertips, you can ...
Service Manager
Odenton, MD · On-site
$75K - $95K/yr
We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... data from hundreds of makes and models. With real-time information at your fingertips, you can ...
Service Manager
Odenton, MD · On-site
$75K - $95K/yr
We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... data from hundreds of makes and models. With real-time information at your fingertips, you can ...
Service Manager
Odenton, MD · On-site
$75K - $95K/yr
We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... data from hundreds of makes and models. With real-time information at your fingertips, you can ...
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
IS Manager - Data Services
Hanover, MD · On-site
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
IS Manager - Data Services
Hanover, MD · On-site
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
Provides regular reporting on service metrics, incidents, and platform health Supervisory or Management Responsibility: * Management responsibility for the Data Services teams, including hiring ...
Sr Service Manager
Arlington, VA · On-site
$115K - $140K/yr
... data and ensure that the proper manpower and visit durations are provided for each visit. Review ... Work with Technical Deputy Program Manager and Field Service Supervisors to periodically review ...
Sr Service Manager
Arlington, VA · On-site
$115K - $140K/yr
... data and ensure that the proper manpower and visit durations are provided for each visit. Review ... Work with Technical Deputy Program Manager and Field Service Supervisors to periodically review ...
Data Service Manager information
What is the difference between Data Service Manager vs Data Analyst?
| Aspect | Data Service Manager | Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Data Management, or related field; certifications like CDMP or DAMA often preferred | Bachelor's degree in Statistics, Mathematics, or related field; certifications like CAP or Microsoft Data Analyst often preferred |
| Work Environment | Oversees data teams, manages data infrastructure, and ensures data quality in organizational settings | Analyzes data sets, creates reports, and provides insights to support decision-making |
| Employer & Industry Usage | Commonly employed in IT, finance, healthcare, and large organizations managing data services | Found across various industries including marketing, finance, and consulting for data analysis roles |
The Data Service Manager focuses on managing data infrastructure, teams, and data quality, while the Data Analyst primarily analyzes data and generates insights. Both roles require strong technical skills and understanding of data, but their responsibilities and focus areas differ significantly.
What are the responsibilities of a Data Service Manager?
A Data Service Manager oversees the delivery and management of data services within an organization, ensuring data quality, security, and accessibility. They coordinate data-related projects, implement data governance policies, and work with teams to optimize data workflows using tools like data management platforms and analytics software.
What cities in Washington are hiring for Data Service Manager jobs?
Cities in Washington with the most Data Service Manager job openings:
Other
This job post has expired today. Applications are no longer accepted.
Job description
Data Operations Customer Support Specialist
Onsite: Arlington, VA TS/SCI Clearance Required
The Data Operations Customer Support Specialist delivers frontline and escalated technical support for data access, quality, and availability issues within a mission-critical federal data environment. This role diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The specialist builds and maintains knowledge base content, trains end users on data platform utilization, and drives continuous improvement by identifying patterns in support requests and implementing proactive monitoring.
- Respond to and resolve customer tickets related to data services, diagnosing complex data access, quality, and availability issues and coordinating with data engineering and technical teams for resolution.
- Log, triage, and escalate data service incidents within defined SLAs using ticketing and ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management.
- Develop and maintain knowledge base articles and support documentation for recurring data access, quality, and availability issues, and train end users on data platform utilization and self-service tools.
- Monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive proactive process improvements.
- Participate in change management processes for data services, communicating planned maintenance and service disruptions to users in coordination with data engineering teams.
- Query, validate, and troubleshoot structured data issues across enterprise data platforms using SQL, escalating complex, multi-system problems to technical teams as needed.
- Establish support procedures and escalation paths, and implement proactive monitoring to identify potential issues before they impact users.
- Maintain awareness of the evolving data platform roadmap to ensure readiness in supporting new features and enhancements within a highly regulated environment.
Required Qualifications
- Bachelor's degree in a related field or equivalent relevant experience, consistent with the Business Systems Analyst III standard job title.
- 2-8 years of relevant data operations or technical support experience, consistent with a senior-level designation.
- Proficiency in ticketing and ITSM platforms (e.g., ServiceNow, Zendesk, Jira Service Management) for logging, triaging, and escalating incidents within defined SLAs.
- Working knowledge of SQL for querying, validating, and troubleshooting structured data issues across enterprise data platforms.
- Understanding of data security policies, access controls, and handling procedures appropriate for a highly regulated federal environment.
- Must have a current TS/SCI clearance and U.S. citizenship, as required for this position.
- Must meet DoD 8140 compliance requirements for IAT-II such as Security+ certification.
Preferred Qualifications
- ITIL v4 Foundation certification.
- Experience with cloud data platforms (AWS, Azure, or GCP).
- Active Secret clearance with prior experience supporting federal government data systems.
- Familiarity with change management frameworks (e.g., ITIL) for coordinating planned maintenance and platform updates.
30.58 - 40.38 Hourly
About ClearanceJobs
Sourced by ZipRecruiter
Industry
Guided missile and space vehicle manufacturing
Company size
11 - 50 Employees
Headquarters location
Urbandale, IA, US
Year founded
2002