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Data Reporting Analyst Jobs in Austin, TX (NOW HIRING)

FALL CREEK FARM & NURSERY

Data Analyst

Austin, TX · On-site

$61 - $99/hr

In this essential role, the Data Analyst will support and enhance data reporting, analytics, and operational processes across the forensic service continuum. The position is responsible for ...

3Core Systems, Inc.

Senior Data Analyst

Austin, TX · On-site

$85K - $107K/yr

... reporting outputs, and downstream data solutions. • Research, diagnose, and resolve data issues, reporting inconsistencies, data gaps, and process anomalies through root cause analysis and ...

ClifyX

Data Analysis And Reporting

Austin, TX · On-site

They are seeking a Senior Data Analyst to perform in-depth analysis of enterprise data, collaborate ... reports to communicate findings effectively. • Maintain business glossary, data dictionary, and ...

Solomon Page

Data Analyst

Austin, TX · On-site

$40 - $50/hr

We are seeking a Data Analyst to support complex business reporting, ad hoc analysis, and dashboard development initiatives. This role requires strong analytical skills with expertise in SQL, Python ...

KAPITAL

Data Analyst/Report Writer

Austin, TX · On-site

KAPITAL is seeking a highly qualified Data Analyst to provide consultative services and technical ... reports on a regular basis. • Correct any code issues. • Ensure that databases remain error ...

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All JobsData Reporting Analyst JobsData Reporting Analyst Jobs in Austin, TX

Data Reporting Analyst information

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$15

$39

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How much do data reporting analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for data reporting analyst in Austin, TX is $39.08, according to ZipRecruiter salary data. Most workers in this role earn between $29.52 and $48.37 per hour, depending on experience, location, and employer.

What does a data reporting analyst do?

A Data Reporting Analyst is responsible for collecting, analyzing, and interpreting large sets of data to help organizations make informed decisions. They develop and maintain reports, dashboards, and visualizations to present findings to stakeholders clearly and effectively. Their work often involves using tools like Excel, SQL, and business intelligence platforms to extract insights and identify trends. In addition to technical skills, Data Reporting Analysts need strong communication abilities to explain complex data in understandable terms.

What are the key skills and qualifications needed to thrive as a data reporting analyst?

To thrive as a Data Reporting Analyst, you typically need strong analytical abilities, proficiency in data visualization, and a solid understanding of statistics, often supported by a degree in a quantitative field. Familiarity with tools like SQL, Microsoft Excel, Tableau, or Power BI, as well as experience with database management systems, is highly valued. Attention to detail, effective communication, and problem-solving skills are crucial soft skills for interpreting data and sharing insights with stakeholders. These competencies enable Data Reporting Analysts to provide accurate, actionable reports that inform business decisions and drive organizational success.

How does a data reporting analyst typically collaborate with other departments within an organization?

Data Reporting Analysts frequently work cross-functionally, partnering with teams such as finance, marketing, operations, and IT to gather requirements, understand business objectives, and ensure the accuracy of reports. They often act as a bridge between technical data systems and non-technical stakeholders, translating complex data findings into actionable insights. Regular meetings, project updates, and collaborative data validation are common, making strong communication skills essential for success in this role.

What is the difference between Data Reporting Analyst vs Data Analyst?

AspectData Reporting AnalystData Analyst
Required SkillsData visualization, reporting tools, SQLData analysis, statistical skills, SQL
Work EnvironmentBusiness intelligence teams, reporting departmentsData science teams, analytics departments
Common CertificationsMicrosoft Power BI, Tableau certificationsGoogle Data Analytics, SAS certifications

While both roles involve working with data, Data Reporting Analysts primarily focus on creating reports and dashboards to communicate insights, whereas Data Analysts perform deeper data analysis, interpret trends, and provide strategic recommendations. The roles often overlap, but the Reporting Analyst emphasizes visualization and reporting tools, making them essential for presenting data to stakeholders efficiently.

Is a data reporting analyst a well paid job?

Data reporting analysts typically earn competitive salaries that vary by experience, industry, and location. Entry-level positions may start lower, but with skills in data visualization tools like Tableau or Power BI and proficiency in SQL, salaries can increase significantly with experience and certifications. Overall, it is considered a well-paying role within the data and analytics field.

What are popular job titles related to Data Reporting Analyst jobs in Austin, TX?

For Data Reporting Analyst jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Data Reporting Analyst jobs in Austin, TX look for?

The top searched job categories for Data Reporting Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Data Reporting Analyst jobs?

Cities near Austin, TX with the most Data Reporting Analyst job openings:

Data Reporting Analyst jobs near you
Infographic showing various Data Reporting Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $81,297 per year, or $39.1 per hour.

Reporting Analyst - Contact Center Operations

Harbor Health

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Design, generate, and distribute performance reports covering key contact center metrics.

  • Build and maintain structured reporting to track escalations, SLA compliance, and perform root-cause analyses.

  • Automate manual reporting workflows and respond to ad-hoc data requests from leadership and cross-functional teams.

Job description

Description
POSITION OVERVIEW
Harbor Health is modernizing its contact center to deliver a world-class experience for our members and healthcare providers while driving operational efficiency. We are seeking an analytical, detail-oriented Reporting Analyst to turn raw interaction data into actionable operational insights. In this role, you will design, maintain, and automate reporting that tracks core contact center KPIs, escalation trends, knowledge base deficits, and self-service deflection metrics. Beyond standard operational reports, you will serve as a key insights partner to leadership, conducting ad-hoc analyses that identify systemic root causes and support strategic decision-making.
POSITION DUTIES & RESPONSIBILITIES
Core Operational & Performance Reporting
  • Design, generate, and distribute daily, weekly, and monthly performance reports covering key contact center metrics (e.g., Volume, Average Handle Time [AHT], First Contact Resolution [FCR], Service Level/SLA, Abandonment Rate, and Turnaround Time [TAT]).
  • Monitor and evaluate provider and member experience metrics (CSAT, NPS, Sentiment, and Resolution Rates).
  • Maintain historical data archives and baseline trend metrics to support Workforce Management (WFM) and staffing models.

Escalation & Root-Cause Analytics
  • Build and maintain structured reporting to track member and provider escalations, SLA compliance, and turnaround times.
  • Perform deep-dive root-cause analyses on high-friction categories (e.g., claims/billing disputes, portal bugs, prior authorization delays) to identify operational bottlenecks.
  • Track knowledge-gap trends to provide actionable feedback to training and knowledge management teams.

Modernization, Automation & Self-Service Insights
  • Measure the adoption, containment, and deflection efficacy of self-service technology (Interactive Voice Response [IVR], Member/Provider Portals, and AI/Conversational bots).
  • Assist in defining reporting requirements for incoming contact center software, ticketing tools, and omnichannel platforms.
  • Automate manual reporting workflows using Excel, SQL, and BI tools to reduce reporting turnaround time.

Ad-Hoc & Customized Reporting
  • Respond flexibly to cross-functional requests from leadership, compliance, clinical operations, and IT for custom data extracts and deep-dive reports.
  • Translate complex data sets into concise executive summaries, visual dashboards, and data-driven recommendations.
  • Participate in special projects related to contact center cost-reduction initiatives, process optimizations, and workflow transitions.

DESIRED PROFESSIONAL SKILLS & EXPERIENCE
  • 3+ years of experience in data analysis, reporting, or business intelligence within a contact center environment (healthcare/health plan contact center experience highly preferred).
  • Business Intelligence & Data Visualization (Required): Advanced proficiency in Power BI (building dynamic dashboards, DAX formulas, Data Analysis Expressions, and automated data refreshes). Experience with Tableau or similar enterprise BI tools is a plus.
  • Data Warehousing & SQL (Required): Hands-on experience querying large datasets in Snowflake (writing optimized SQL queries, joins, window functions, and views to extract contact center data).
  • Advanced Microsoft Excel (Required): Expert-level Excel skills (Power Query, Pivot Tables, nested formulas, dynamic arrays, macro automation) to build interim templates, models, and ad-hoc analysis.
  • Contact Center Technology Stack (Required): Experience extracting data from modern CCaaS/telephony systems (e.g., Five9, Genesys, NICE CXone), IVR platforms, and ticketing/CRM tools (e.g., Salesforce, ServiceNow, Zendesk).
  • Reporting Automation & Integration: Familiarity with ETL processes, data pipeline concepts, and automating report delivery to minimize manual data prep.
  • Analytical Mindset: Proven ability to look beyond the surface numbers, ask "why," and identify underlying operational issues.
  • Communication: Strong capability to explain technical data trends clearly to non-technical operational leaders and stakeholders.

Preferred Certifications / Key Competencies
  • Knowledge of healthcare processes (claims, prior authorizations, member enrollment, provider credentialing).
  • Experience with Knowledge-Centered Service (KCS) framework reporting.
  • Adaptability to work effectively during software transitions and platform modernization.

WHAT WE OFFER
  • Competitive base salary and annual bonus eligibility.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • The opportunity to shape reporting and insights infrastructure during a major contact center modernization effort.
  • Collaborative and dynamic work environment within an innovative, integrated payvider model.
  • Professional development and growth opportunities.

COMPANY OVERVIEW
At Harbor Health, we're transforming healthcare in Texas through collaboration and innovation. We're seeking passionate individuals to help us create a member-centered experience that connects comprehensive care with a modern payment model. If you're ready to make a meaningful impact in a dynamic environment where your contributions are valued, please bring your talents to our team!
EQUAL EMPLOYMENT OPPORTUNITY
Harbor Health is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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