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Data Management Associate Jobs in Plano, TX (NOW HIRING)

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

... Associate, Contact Management plays a critical role in supporting the business to achieve the ... Analyze campaign effectiveness and recommend strategy adjustments based on performance data and ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

... Associate, Contact Management plays a critical role in supporting the business to achieve the ... Analyze campaign effectiveness and recommend strategy adjustments based on performance data and ...

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Data Management Associate information

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How much do data management associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for data management associate in Plano, TX is $31.79, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $37.64 per hour, depending on experience, location, and employer.

What is a data management associate?

A Data Management Associate is responsible for organizing, maintaining, and ensuring the accuracy of data within an organization. They help manage databases, clean and validate data, and generate reports to support business decisions. This role often involves working with data management software, ensuring data integrity, and collaborating with different teams to optimize data processes. Strong attention to detail and analytical skills are essential for success in this position.

What does a data management associate do?

As a Data Management Associate, your daily tasks often include entering, verifying, and updating data in multiple systems, generating routine and ad-hoc reports, and ensuring the accuracy and consistency of large data sets. You may also assist in identifying data issues, tracking data corrections, and supporting team members with data-related queries. Collaboration with departments such as IT, operations, and analytics is common, as accurate data is essential for organization-wide decision-making. This role offers a dynamic environment where attention to detail and proactive problem-solving are highly valued.

What are the key skills and qualifications needed to thrive as a data management associate?

To thrive as a Data Management Associate, you need a strong attention to detail, organizational skills, and a background in data entry or related fields, often supported by a relevant degree or certification. Familiarity with database management systems (such as SQL), Microsoft Excel, and data quality tools is highly valuable, along with knowledge of industry-specific software. Excellent communication, problem-solving abilities, and a collaborative mindset help individuals excel in this position. These skills ensure accurate data handling, efficient workflow, and effective teamwork, all of which are crucial for maintaining data integrity and supporting business operations.

Is data management associate entry level?

A data management associate position is often considered entry level, suitable for candidates with basic skills in data entry, database management, and familiarity with tools like Excel or SQL. Many roles require little to no prior experience, making it accessible for recent graduates or those transitioning into data-related fields.

What are the most commonly searched types of Data Management jobs in Plano, TX?

The most popular types of Data Management jobs in Plano, TX are:

What are popular job titles related to Data Management Associate jobs in Plano, TX?

For Data Management Associate jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Data Management Associate jobs in Plano, TX look for?

The top searched job categories for Data Management Associate jobs in Plano, TX are:

What cities near Plano, TX are hiring for Data Management Associate jobs?

Cities near Plano, TX with the most Data Management Associate job openings:

Data Management Associate jobs near you
Infographic showing various Data Management Associate job openings in Plano, TX as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,125 per year, or $31.8 per hour.

Contact Management Associate

Hyundai Capital America

Plano, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Hyundai Capital America rating

8.4

Company rating: 8.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
What to Expect
The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Dialer Administration & Strategy
  • Administer and configure dialing platform settings, campaigns, contact strategies, call routing, and dialing logic.
  • Execute daily dialer strategies to achieve operational goals, maximize right-party contact rates, and improve agent productivity.
  • Perform opening and closing dialer processes and conduct ongoing intraday monitoring of dialer performance.
  • Analyze campaign effectiveness and recommend strategy adjustments based on performance data and business objectives.
  • Monitor vendor dialer productivity and provide strategic direction to optimize results.

Workforce Management & Operations
  • Track real-time inbound and outbound contact center performance.
  • Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.
  • Monitor staffing levels, schedule adherence, and workforce utilization to ensure service level achievement.
  • Support workforce management system configuration and maintenance.

Reporting & Collaboration
  • Develop, maintain, and distribute operational reports, dashboards, and performance metrics.
  • Identify trends, risks, and opportunities through analysis of dialer and workforce data.
  • Partner with Operations leaders to review productivity trends, performance concerns, and improvement opportunities.
  • Provide frontline support for operational and system-related issues, including issue identification, tracking, and resolution.

Additional Responsibilities
  • Participate in training, coaching, and continuous improvement initiatives.
  • Support cross-functional projects and operational needs as assigned.

Qualifications
What You Will Bring
Required Qualifications
  • 2-3 years of hands-on dialer administration experience in a contact center environment (required).
  • 2-4 years of contact center, collections, customer service, or servicing operations experience.
  • Associate Degree or equivalent combination of education and experience.
  • Experience configuring and administering dialer platforms, including campaign setup, dialing strategies, call routing, reporting, and performance monitoring.
  • Experience with Workforce Management (WFM) systems and real-time operational monitoring.
  • Strong analytical and problem-solving skills with the ability to interpret operational metrics and make data-driven decisions.
  • Advanced Microsoft Excel skills, including reporting, data analysis, and trend identification.

Preferred Qualifications
  • Auto finance, collections, lending, or financial services experience.
  • Experience supporting vendor contact center operations.
  • Experience with predictive dialers such as Genesys, Aspect, Noble, Five9, Avaya, or similar platforms.
  • Knowledge of workforce

WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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