We are looking for a detail-oriented individual to support correspondence and document processing activities for a healthcare-focused operation in Minneapolis, Minnesota. This Long-term Contract position plays an important role in routing incoming mail, preparing outbound communications, and ensuring documents reach the correct teams for timely follow-up. The ideal candidate is comfortable handling high-volume administrative work, interpreting healthcare-related correspondence, and adapting to shifting daily priorities while working closely with a small collaborative team.
Responsibilities:
• Review incoming physical and electronic correspondence, categorize materials accurately, and direct items to the appropriate business units or work queues.
• Process requests for printing, scanning, and mailing documents, ensuring each item is completed promptly and routed to the correct destination.
• Prepare claims-related letters and patient or payer communications for daily outbound mail distribution.
• Retrieve refund request documentation, verify completeness, and provide printed materials to the appropriate accounts payable contacts.
• Monitor fax transmissions and shared inbox requests, then organize and distribute documents for action or mailing.
• Pull records from designated queues and assemble materials needed for outgoing correspondence.
• Maintain accurate document handling practices to support efficient follow-up by billing and collections teams.
• Partner with onsite teammates to keep correspondence workflows organized and completed within expected timeframes.• Prior experience in data entry, document review, or administrative support within a healthcare environment.
• Familiarity with payer and patient correspondence, including the ability to recognize healthcare-related terminology and document types.
• Strong accuracy and attention to detail when sorting, scanning, indexing, and routing high-volume materials.
• Ability to manage multiple tasks independently and remain effective when processes require judgment in less-defined situations.
• Comfort working with printers, scanners, faxed documents, shared inboxes, and queue-based workflow tools.
• Clear communication skills and a cooperative approach to working with a small team.
• Dependable organizational skills with the ability to prioritize daily mail, document requests, and follow-up tasks.