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Data Center Jobs in Delaware (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced ... Ability to analyze operational data and drive continuous improvement. * Strong problem-solving and ...

Element Materials Technology

Data Processor

Smyrna, DE · On-site

Element has an opportunity for a Data Processor to join our rapidly expanding team. As a member of the operations team in one of the various laboratories across Element, the Data Processer position ...

Element Materials Technology

Data Processor

Milford, DE · On-site

Element has an opportunity for a Data Processor to join our rapidly expanding team. As a member of the operations team in one of the various laboratories across Element, the Data Processer position ...

Element Materials Technology

Data Processor

Seaford, DE · On-site

Element has an opportunity for a Data Processor to join our rapidly expanding team. As a member of the operations team in one of the various laboratories across Element, the Data Processer position ...

Element Materials Technology

Data Processor

Dover, DE · On-site

Element has an opportunity for a Data Processor to join our rapidly expanding team. As a member of the operations team in one of the various laboratories across Element, the Data Processer position ...

Element Materials Technology

Data Processor

Newark, DE · On-site

Element has an opportunity for a Data Processor to join our rapidly expanding team. As a member of the operations team in one of the various laboratories across Element, the Data Processer position ...

Adecco

Data Processor

Wilmington, DE · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Adecco in partnership with Citi as a Data Processor in Newark, DE--a rewarding opportunity to be part of a vital team responsible for accurate document handling and processing. At Adecco, we ...

Aespatech

Network Engineer - Firewalls

Wilmington, DE · On-site

... data center power & infrastructure wiring (copper, fiber) • Experience with client applications including MS Office, MS Visio, Adobe Acrobat, network management tools, remote access programs, etc ...

Sallie_mae

Manager, Call Center Operations

New Castle, DE

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This role blends operational leadership, data-driven strategy, and compliance oversight to deliver ... Experience in collections, call center operations, financial services, or other performance-based ...

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All JobsData Center JobsData Center Jobs in Delaware

Data Center information

What is a data center?

Data Center jobs refer to positions that involve the operation, maintenance, and management of data centers, which are facilities that store and manage large volumes of computer servers and networking equipment. Common roles include data center technicians, engineers, managers, and IT support staff. These professionals ensure the data center runs efficiently, remains secure, and has minimal downtime. Responsibilities often include monitoring systems, troubleshooting hardware and software issues, and ensuring power and cooling requirements are met. Data center jobs are essential for supporting the digital infrastructure of organizations across various industries.

What does a data center technician do?

Data center professionals are responsible for monitoring server performance, ensuring network connectivity, and conducting routine equipment checks to prevent outages. Their day often includes responding to technical support tickets, installing or replacing hardware, and maintaining strict security protocols. Collaboration with IT teams is common, especially when planning upgrades or troubleshooting issues to minimize downtime. Additionally, documenting changes and following standard operating procedures are essential parts of the role.

What are the key skills and qualifications needed to thrive as a data center technician?

To thrive as a Data Center Technician, you need a solid understanding of computer hardware, networking, and electrical systems, usually supported by a relevant associate degree or technical certification. Familiarity with monitoring tools, server management software, and certifications like CompTIA Server+ or Cisco CCNA are commonly required. Attention to detail, strong problem-solving abilities, and effective communication help technicians excel in troubleshooting and collaborating with teams. These skills ensure uptime, efficiency, and security in critical IT infrastructure environments.

What is the difference between Data Center vs Network Operations Center (NOC) Technician?

AspectData CenterNetwork Operations Center (NOC) Technician
Primary FocusManaging physical infrastructure, servers, and hardware in data centersMonitoring and maintaining network performance and connectivity
Required SkillsHardware installation, server management, physical securityNetwork troubleshooting, monitoring tools, IP protocols
Work EnvironmentData centers, server rooms, hardware-focusedNetwork operation centers, control rooms, remote monitoring
CertificationsCompTIA Server+, Cisco CCNA, Data Center certificationsCompTIA Network+, Cisco CCNA, network-specific certifications

While both roles support IT infrastructure, Data Center professionals focus on physical hardware and server management, whereas NOC Technicians primarily monitor and troubleshoot network performance. Understanding these differences helps in choosing the right career path or job search focus within the IT industry.

What kind of jobs are in a data center?

Data centers employ a variety of roles including network administrators, systems engineers, hardware technicians, security specialists, and facilities managers. These jobs often require technical skills, certifications such as CompTIA or Cisco, and knowledge of server hardware, networking, and environmental controls. Staff typically work in a controlled environment with a focus on maintaining uptime, security, and infrastructure reliability.

What qualifications do you need to work at a data center?

To work at a data center, candidates typically need a high school diploma or equivalent, with technical roles often requiring certifications such as CompTIA Server+ or Cisco CCNA. Relevant skills include knowledge of networking, hardware maintenance, and safety procedures; some positions may also require experience with operating systems and data center infrastructure management tools.

What are the most commonly searched types of Data Center jobs in Delaware?

The most popular types of Data Center jobs in Delaware are:

What are popular job titles related to Data Center jobs in Delaware?

For Data Center jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Data Center jobs in Delaware look for?

The top searched job categories for Data Center jobs in Delaware are:

What cities in Delaware are hiring for Data Center jobs?

Cities in Delaware with the most Data Center job openings:

Data Center jobs near you
Infographic showing various Data Center job openings in Delaware as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution.

Call Center Manager (On-Site)

F.H. Furr

Georgetown, DE

$70K - $100K/yr

Full-time

Posted 21 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

199th of 278 rated repair and maintenance companies

Job description

 
Call Center Manager (Onsite – Georgetown, DE)Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in Georgetown, Delaware. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key ResponsibilitiesTeam Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location

Onsite – Georgetown, DE (F.H. Furr Delaware Location)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.


USD $70,000.00/Yr.
USD $100,000.00/Yr.

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