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Data Center Operations Jobs in Delaware (NOW HIRING)

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

Position Overview: The Director of Call Center will oversee the entire call center operation ... Data-driven approach with the ability to analyze performance metrics, identify trends, and ...

ABB

Data Center COE Project Management Leader

DE · Remote

$119K - $190.40K/yr

Director, Data Center Services Center of Excellence __ This role leads the performance, quality ... You'll shape service strategy, strengthen operational excellence, and guide a highperforming ...

Berkley

Command Center Manager

Wilmington, DE

What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be ...

W. R. Berkley

Command Center Manager

Bellefonte, DE · On-site

Responsibilities What You'll Do As our Command Center Manager, you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

Berkley

Command Center Manager

Wilmington, DE · On-site

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

Berkley

Command Center Manager

Wilmington, DE · On-site

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

ABB

Strategic Marketing Manager, Data Centers

DE · On-site +1

$92.40K - $113.40K/yr

As aStrategic Marketing Manager, Data Center, you willlead marketdriven growth initiatives for the ... efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb ...

ABB

Data Center CoE Sr. Field Service Technician

DE · On-site

While on the road supporting our Data Center Services, you will execute service work of medium to ... Identify system and operational improvements - Evaluate installed equipment and customer processes ...

ABB

Data Center CoE - Sr. Field Service Technician

DE · On-site

While on the road supporting our Data Center Services, you will execute service work of medium to ... Identify system and operational improvements - Evaluate installed equipment and customer processes ...

ABB

Data Center CoE - Sr. Field Service Technician

DE · On-site

While on the road supporting our Data Center Services, you will execute service work of medium to ... Identify system and operational improvements - Evaluate installed equipment and customer processes ...

ABB

Data Center CoE Sr. Field Service Technician

DE

While on the road supporting our Data Center Services, you will execute service work of medium to ... Identify system and operational improvements - Evaluate installed equipment and customer processes ...

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Data Center Operations information

See Delaware salary details

$52K

$128.6K

$200.2K

How much do data center operations jobs pay per year?

As of May 30, 2026, the average yearly pay for data center operations in Delaware is $128,636.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,100.00 and $163,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Data Center Operations, and why are they important?

To thrive in Data Center Operations, you need a solid understanding of IT infrastructure, hardware maintenance, network management, and often a relevant degree or technical certification such as CompTIA Server+ or Cisco CCNA. Familiarity with monitoring tools, ticketing systems, and physical security protocols is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help professionals excel in this environment. These skills are essential for maintaining uptime, ensuring data security, and responding quickly to technical issues in a mission-critical setting.

What are some typical challenges faced in a Data Center Operations role and how can they be managed effectively?

Professionals in Data Center Operations often encounter challenges such as maintaining uptime during hardware failures, managing large-scale equipment upgrades, and ensuring strict adherence to security protocols. These challenges require strong problem-solving skills, attention to detail, and the ability to work efficiently under pressure. Effective communication and collaboration with IT, facilities, and security teams are essential to quickly address incidents and prevent downtime. Staying current with best practices and participating in regular training can also help manage these challenges more effectively.

What are Data Center Operations?

Data Center Operations refers to the collective processes and activities that ensure data centers run efficiently, securely, and reliably. These operations include managing servers, networking equipment, cooling and power systems, monitoring performance, and implementing security protocols. Professionals in this field are responsible for maintaining uptime, troubleshooting hardware or software issues, and supporting the technological infrastructure that businesses rely on for data storage and processing.

How do data center operators make money?

Data center operators generate revenue by providing infrastructure and services such as server hosting, colocation, cloud computing, and network connectivity to clients. They often charge based on space, power usage, bandwidth, and additional managed services, with certifications like ISO or Uptime Institute standards helping attract customers. Skilled operators ensure efficient operations to maximize profitability and service quality.

What is the difference between Data Center Operations vs Data Center Technician?

AspectData Center OperationsData Center Technician
Primary FocusOverseeing overall data center functions, including infrastructure management, monitoring, and maintenance coordination.Performing hands-on hardware installation, troubleshooting, and repairs within the data center.
CertificationsOften requires certifications like CompTIA Data Center or Cisco CCNA.Typically requires certifications such as CompTIA A+ or Network+.
Work EnvironmentOffice-based with some on-site presence; involves coordination and supervision.Primarily on-site, working directly with hardware and equipment.
Employer UsageUsed by data center managers, operations teams, and facilities management.Commonly searched by technicians and entry-level hardware staff.

In summary, Data Center Operations involves managing and coordinating data center functions, while Data Center Technicians focus on hands-on hardware tasks. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Data Center Operations jobs in Delaware? For Data Center Operations jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Data Center Operations jobs in Delaware look for? The top searched job categories for Data Center Operations jobs in Delaware are:
Data Center Operations jobs near you
Infographic showing various Data Center Operations job openings in Delaware as of May 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $128,636 per year, or $61.8 per hour.
Director of Call Center Operations

Director of Call Center Operations

MTM LLC

Newark, DE

Full-time

Posted 18 hours ago

Job description

Position Overview:
The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be responsible for setting strategic direction, optimizing processes, and ensuring the team consistently meets or exceeds lead generation and revenue goals. This role requires a blend of leadership, hands-on management, and operational excellence to deliver high performance in a fast-paced environment.

Key Responsibilities:

  • Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high performance.
  • Sales Strategy Development: Design and implement effective call center strategies for both inbound and outbound lead generation, ensuring the team is equipped to identify opportunities and drive conversions.
  • Performance Optimization: Monitor key performance indicators (KPIs) to track team performance, identifying opportunities for improvement and implementing actionable strategies to hit and exceed targets.
  • Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion rates.
  • Process Improvement: Continuously evaluate and refine call center processes, technology, and workflows to maximize efficiency, enhance the customer experience, and drive revenue growth.
  • Collaboration with Sales and Marketing Teams: Work closely with the sales and marketing teams to ensure a seamless lead handoff process and alignment of strategies. Ensure that leads are properly nurtured and passed to the appropriate team for follow-up.
  • Customer Experience: Ensure that every call is an opportunity to provide value to the customer while promoting our services, building trust, and maintaining high standards of professionalism.
  • Reporting & Analytics: Regularly analyze and report on call center performance, lead quality, and revenue generation, providing insights to senior leadership on performance trends and improvement opportunities.
  • Budget Management: Oversee the call center budget, ensuring that resources are allocated effectively to meet team objectives while controlling costs.

Qualifications:

  • Proven experience managing a call center team, ideally in a sales-driven environment (preferably in construction, home services, or a similar industry).
  • Strong leadership and team management skills, with a focus on performance coaching, mentoring, and motivating teams to meet and exceed goals.
  • Experience with lead generation, sales funnels, and optimizing conversion rates in a call center setting.
  • Data-driven approach with the ability to analyze performance metrics, identify trends, and implement improvements.
  • Excellent communication and interpersonal skills, with the ability to work cross-functionally with other departments.
  • Strong problem-solving and conflict-resolution skills, especially in high-pressure situations.
  • Familiarity with call center software and CRM systems (Salesforce, Five9, etc.).
  • Experience developing and implementing call scripts, sales training programs, and process optimizations.
  • Ability to thrive in a fast-paced, high-volume environment, balancing short-term goals with long-term objectives.

Why Join Us?

  • Make an Impact: Play a key role in driving the growth of the business by managing a high-performance call center team that generates new business.
  • Competitive Compensation: Competitive salary with performance-based incentives.
  • Career Growth: Opportunities for professional development and advancement as we continue to scale.
  • Dynamic Culture: Be part of a collaborative and entrepreneurial team that is committed to excellence.
  • Industry-Leading Company: Join a company that's an innovator in the construction and home remodeling space, offering high-quality products and services.

If you're a results-driven call center leader with a passion for generating business and leading teams to success, we want to hear from you!

Employment Type: FULL_TIME

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