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Data Center Operator Jobs in Massachusetts (NOW HIRING)

ASG

Contact Center Operator

Boston, MA

... Contact Center Operator Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic  ... Listening * Data entry skills * People skills * Customer service * Attention to detail

ASG

Contact Center Operator

Boston, MA · On-site

$18/hr

... Contact Center Operator Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic  ... Listening * Data entry skills * People skills * Customer service * Attention to detail

JLL

Data Center - Talent Network

Boston, MA · On-site

Operating engineer experience in data centers or mission-critical facilities * Experience across finance, healthcare, education, and government data center sectors * Background in engineering ...

Symbotic

Command Center Operator

Wilmington, MA · On-site

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic ... specific problems using data-driven decision making. * Understanding of drivers of system ...

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

What we do The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic ... specific problems using data-driven decision making. * Understanding of drivers of system ...

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All JobsData Center Operator JobsData Center Operator Jobs in Massachusetts

Data Center Operator information

See Massachusetts salary details

$44.5K

$165.9K

$271.9K

How much do data center operator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for data center operator in Massachusetts is $165,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,100.00 and $227,400.00 per year, depending on experience, location, and employer.

How to become a data center operator?

To become a data center operator, candidates typically need a high school diploma or equivalent, along with technical skills related to electrical systems, networking, or IT. Relevant certifications such as CompTIA Server+ or Cisco CCNA can improve job prospects. On-the-job training is common, and strong problem-solving skills and attention to detail are essential for maintaining data center operations.

What qualifications do I need to work as a data center operator?

A data center operator typically needs a high school diploma or equivalent, along with technical knowledge of computer hardware, networking, and power systems. Relevant certifications such as CompTIA Server+ or Cisco CCNA can enhance job prospects, and hands-on experience with data center equipment is often preferred. Strong problem-solving skills and the ability to work in a fast-paced environment are also important.

What is a data center operator?

Data Center Operators are IT professionals responsible for the day-to-day operations, monitoring, and maintenance of data centers. They ensure that servers, networking equipment, and other critical infrastructure run smoothly and securely. Their duties include handling system backups, responding to hardware and software issues, and performing regular inspections to prevent downtime. Data Center Operators also assist with equipment installations and upgrades, and they often work in shifts to provide 24/7 coverage for data center facilities.

Are data center operator jobs high paying?

Data center operator jobs typically offer moderate to high wages depending on experience, certifications, and location. Entry-level positions may pay around the national average, while experienced operators with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and overtime pay due to shift work.

What are some common challenges data center operators face during their shifts, and how can they effectively manage them?

Data Center Operators often encounter challenges such as maintaining uptime during unexpected hardware failures, managing environmental controls (like temperature and humidity), and responding quickly to system alerts. To manage these effectively, operators rely on well-documented protocols, regular training, and close collaboration with IT and facilities teams. Proactive monitoring, clear communication, and staying updated on new technologies also help minimize downtime and ensure smooth operations.

How much do data center operators make?

Data center operators typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced operators with specialized skills can earn higher wages, especially in regions with a high cost of living or in large data centers.

What is the difference between Data Center Operator vs Network Technician?

AspectData Center OperatorNetwork Technician
CertificationsCompTIA Server+, Cisco CCNA (sometimes)CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, server roomsNetworking labs, client sites
Primary ResponsibilitiesMonitoring servers, managing hardware, ensuring uptimeInstalling, troubleshooting, and maintaining network hardware and connections

While both roles involve technical skills and work in data or network environments, Data Center Operators focus on maintaining server hardware and data center operations, whereas Network Technicians specialize in network infrastructure and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a data center operator?

To thrive as a Data Center Operator, you need strong technical aptitude in IT infrastructure, hardware troubleshooting, and basic networking, usually supported by an associate degree or relevant certifications like CompTIA Server+. Familiarity with data center management tools, monitoring systems, and ticketing software is typically required. Attention to detail, problem-solving skills, and the ability to work effectively under pressure are vital soft skills for this position. These skills and qualities are crucial for maintaining data center uptime, ensuring system reliability, and quickly resolving technical issues.

What are popular job titles related to Data Center Operator jobs in Massachusetts?

For Data Center Operator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Data Center Operator jobs in Massachusetts look for?

The top searched job categories for Data Center Operator jobs in Massachusetts are:

Data Center Operator jobs near you
Infographic showing various Data Center Operator job openings in Massachusetts as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 89% In-person, 4% Hybrid, and 7% Remote job distribution, with an average salary of $165,910 per year, or $79.8 per hour.

Contact Center Operator

ASG

Boston, MA

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

About the Position  
Type: Full Time   
Pay: $18/hr 
Classification: Non-exempt 
Reports to: Contact Center Manager         
Location: Lawrence, MA 

About Us   

Archipelago Strategies Group, Inc. (ASG) is a full-service multicultural marketing agency that focuses on helping all communities gain access to critical information and resources. ASG believes that grassroots mobilization is the key to fulfilling our mission. With our clients, we have increased access to health care, education, and economic opportunities in Massachusetts and across the nation.   

Contact Center Operator 

Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic Contact Center Operator to join our award-winning team. We are looking for a self-motivated, community-oriented, and thoughtful professional who will be responsible for being the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively inquiries, issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior. 

Primary Accountabilities  

  • Obtain client information by answering telephone calls, chats, emails, and other customer service communication channels; interviewing clients; verifying information 
  • Determine eligibility by comparing client information to requirements 
  • Inform clients by explaining procedures; answering questions; providing information 
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures 
  • Manage large amounts of inbound and outbound communications in a timely manner 
  • Follow communication “scripts” when handling different topics 
  • Maintain confidentiality requirements 
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives 
  • Build sustainable relationships and engage customers by going the extra mile 
  • Meet personal/team qualitative and quantitative targets 
  • Occasionally attend in-person events (when feasible) 
  • Perform other duties as assigned    

Qualifications   

  • 1+ year of experience in a customer support role 
  • 1+ year experience in case management 
  • Experience using databases or customer relationship management systems a plus 
  • Experience with enrollment in government programs a plus  
  • Strong phone and verbal communication skills along with active listening 
  • Customer focus and adaptability to different personality types 
  • Ability to multi-task, set priorities and manage time effectively 
  • High school degree 
  • Ability and willingness to travel  
  • Access to the internet is required   
  • Flexibility to work evenings and weekends, especially during project peaks, is required   
  • Bilingual required; fluent in English and Spanish/Portuguese /Haitian Creole  
Skills 
  • Verbal communication 
  • Phone and written messaging skills 
  • Listening 
  • Data entry skills 
  • People skills 
  • Customer service 
  • Attention to detail 
  • Professionalism 
  • Strong interpersonal skills, including the ability to work with diverse groups of people  
  • Commitment to creating awareness around equity, and inclusion    

Benefits and Compensation: 

  • Health, Dental, Vision, and Life Insurance 
  • 401(k) 
  • Salary range for this position is commensurate with experience 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this position. Duties, responsibilities, and activities may change at any time with or without notice.   

Archipelago Strategies Group, Inc. (ASG) is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.