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Join our team

The TELUS Data & Trust Office provides world-class, innovative data solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer's privacy and to earn and maintain their trust.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy, responsible artificial intelligence and data governance. Compliance with the law is just our starting point, as we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices.

The impact you'll make and what we'll accomplish together

As the Senior Data & Trust Manager, Privacy & AI, supported by the Director, Data Strategy & Partner Services, you will materially influence the ongoing development of TELUS' business innovation focused on becoming a trusted partner to the business to enable initiatives that meet our rigorous data, privacy, security and ethical standards.

Your work will enable your business units' initiatives by building a thriving and respectful data program and being a champion for data, trust and innovation. You will advocate for TELUS' Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS' mission. In doing so, you will be instrumental in advancing our reputation for being trustworthy, using a responsible human-centric approach to ensure that we use data to deliver remarkable business and social outcomes, always in a manner that demonstrates TELUS' commitment to putting our customers and communities first.

• Support TELUS' B2C business units (including Smart Home, Smart Cities, Smart Buildings, 5G Innovation) on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice and counsel to execute on TELUS' data commitments

• Educate and advise business units on new or existing data uses and implementation of ethical technologies

• Lead innovative strategies and creative solutions to de-risk business activities as well as address privacy, compliance, AI and data governance considerations, including by conducting privacy and AI impact assessments and providing recommendations for risk mitigation

• Actively engage and collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS' Trust Model

• Lead the development, design, and implementation of processes, frameworks, technology requirements and testing protocols that standardize best practices in data governance and risk management, and support an agile development methodology

• Identify, quantify, and escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members

• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast

What you bring

• Demonstrated ability to enable emerging technologies by building and operationalizing programs related to privacy and AI laws, data ethics, artificial intelligence, data governance and data protection in a responsible and ethical manner

• Valued for your knowledge and expertise in applying privacy, or other regulatory laws, guidance and best practices, and an understanding of data ethics, artificial intelligence, operational data governance and data protection

• Trusted as a collaborative partner who will act with integrity and apply critical thinking to fulfil TELUS' commitments to its customers and team members

• Demonstrated track record of defining and delivering measurable outcomes and risk mitigation for customers and the business in a complex stakeholder environment

• Known for your ability to be a skilled influencer and negotiator and a persuasive advocate with strong conflict resolution skills that focus on win-win solutions to help develop communities of practice

• Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment

• Ability to effectively and respectfully communicate complex concepts to non-experts

• Minimum 5 years of industry experience in data ethics, artificial intelligence, operational data governance, privacy and/or data protection

• Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months

Great-to-haves

• Bilingualism in English and French, verbal and/or written

• Legal background/experience

• Experience working in a large, matrixed organization

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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