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Lab & Quality Supervisor

Employment Type: Full-Time, Permanent

Location: Nekoosa, Wisconsin (Port Edwards)

Hours: 40 hours per week

Salary: $90k-$110k

Travel: N/A

Get To Know Us!

ERCO Worldwide’s century-long tradition of excellence has firmly established its reputation for providing reliable, intelligent, and environmentally responsible manufacturing on a global scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet. Grounded in our commitment to sustainability, we serve multiple industries such as pulp & paper, oil & gas, agriculture, food processing, water treatment and more! It’s our goal to make everyone’s lives more productive, convenient, enjoyable, and safe.

Our Vision (What we aspire to achieve)

To be the trusted partner for safe, innovative chemical solutions that improve everyday life and advance sustainability. 

Our Mission (What we do and for whom)

We deliver sustainable, innovative chemical solutions driven by a steadfast commitment to safety, exceptional service, and continuous improvement, rooted in a culture of care that fosters lasting value for our people, customers, and the communities we serve.

Our Values (The beliefs, principles and practices that drive our organization) 

Safety First - We prioritize safety, protecting our people, customers, communities and the environment. 

Do the Right Thing - We are guided by honesty, integrity, and accountability which influence our decisions and actions on behalf of our stakeholders.

Together, We Thrive - We foster a respectful, open, and inclusive workplace where collaboration thrives, people grow together, and teams celebrate each other's successes.

Performance with Purpose - We achieve results by empowering employees and promoting a culture of continuous improvement, ensuring positive impact and long-term success.

To learn more click here.

Join The Team:

ERCO Worldwide is looking for a Lab & Quality Supervisor to join our Port Edwards team! The successful candidate will provide leadership and direction in laboratory and product quality assurance, lab instrumentation troubleshooting, and technical customer support. This supervisor will oversee a team of four Laboratory Technicians (and occasional interns) and coach operators to ensure all analytical procedures are performed in accordance with ERCO standards and practices. The role is responsible for maintaining compliance with ISO 9001 quality requirements, industrial health and safety regulations, and the Food Safety program. Additionally, the supervisor will support the Environmental/Technical Manager with environmental compliance activities, including sampling, monitoring, and data analysis.

The Role:

Process Control & Management of the Day-to-Day Operation of the Plant Analytical Lab

• Lead a Team of 4 Lab Technicians (Process Chemists)
• Ensure laboratory compliance with safety & environmental standards and regulations
• Administer all laboratory & hygiene regulatory reporting protocols to meet deadlines provided in regulations & permits
• Champion Lab Housekeeping for direct reports
• Administer a safety program for lab specific issues
• Annually certify lab procedures per environmental regulations
• Schedule analytical work to address the needs of production process & product distribution
• Maintain the plant LIMS system to support plant activities and ensure results are accessible and auditable

Quality Assurance/Product Quality Monitoring

• Serve as Quality Assurance Coordinator and Lead Auditor for Plant ISO 9001 compliance.
• Development & maintenance of plant analytical methods
• Manage Lab equipment to ensure reliable results
• Specify equipment & materials for environmental & lab processes to ensure reliability
• Monitor lab & environmental equipment reliability to determine optimum life through PM’s
• Manage lab equipment calibration for critical equipment per ISO standards & environmental compliance
• Maintain Food Safety Program (FSMA) compliance

Technical Service

• Technical support for customers, ERCO customer service, & ERCO sales group on the safe use, handling, transportation & disposition of Chlor-Alkali products supplied by ERCO Worldwide (USA). The position evaluates & resolves customer complaints, issues & problems related to the use & performance of products to mutual satisfaction & in a way that prevents recurrence of the problem.
• Co-ordinates with the Corporate Logistics Compliance Department on customer education of Responsible Care® Product Stewardship related to environment & health risk associated with the handling & use of products
• Supports customers’ needs by analyzing Customer Opportunity Reports that are generated against the Chlor-Alkali division & report metrics to the Chlor-Alkali business unit. 

The Person:

• A Bachelor’s degree in a relevant field—such as Inorganic Chemistry—or equivalent specialization with experience in analytical laboratory instrumentation (e.g., ICP, IC, GC, automated and manual titration, AA, pH, and conductivity) is required.
• A minimum of 6–10 years of proven experience managing a manufacturing laboratory, including supervising teams of fewer than five employees. Experience supporting operations and maintenance teams in identifying causes and corrective actions related to previously unknown residues or chemical byproducts is essential.
• Demonstrated experience working with R&D or external laboratories to assist plant personnel in interpreting analytical results is required.
• Proven work experience leading, supervising and coaching lab technicians.
• Experience with FSMA compliance and LIMS database systems is required.
• Certification or experience as an ISO Internal Auditor is required, with ISO 9001 being preferred.

The Value You Bring:

• Strong health and safety mindset
• Strong relationship builder – collaborative, team-builder
• Focused and results driven, transparent, and articulate
• Drives continuous improvement
• Resilient – can adapt to changing environments/technology
• Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational

What you’ll love about us!

Competitive Benefits:

We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer:

• Health and Dental Benefits on Day 1
• Health Care/Wellness Spending Account
• Annual Short Term Incentive Bonus
• Staff Recognition Awards
• Tuition Reimbursement
• Employee and Family Assistance Program
• Paid time off
• 401k match
• Disability Insurance

Developmental Opportunity:

At ERCO we believe in continuous improvement, not just with our processes, but with our employees too! We have an excellent L&D department who create and facilitate training courses for our ERCO University platform on all topics for the development of our people. We also help cover and encourage employees to take courses and attend conferences to further their knowledge and skillsets!

ERCO Worldwide is an equal opportunity employer and is committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. We will make every reasonable effort to accommodate for disabilities made known to us by our employees and applicants. If you require accommodation during the recruitment and selection process, please let us know and we will make every reasonable effort to meet your needs. This job posting is legitimate and is for an existing vacancy!

Get to know us more by visiting our website and LinkedIn page!

Applicants are kindly requested not to call or visit our facilities regarding employment opportunities. All applications must be submitted online or via email. For further inquiries, please contact our HR team at tia.mukherjee@ercoworldwide.com or avneet.mangat@ercoworldwide.com.