In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and ...
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and ...
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and ...
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and ...
D365 Technical Lead
Akron, OH · On-site
Four (4) or more years of technical D365 Finance and Operations (F&O or F&SCM) experience, required * Professional service firm experience, preferred License/Certifications: * N/A Software:
New
D365 Technical Lead
Akron, OH · On-site
Four (4) or more years of technical D365 Finance and Operations (F&O or F&SCM) experience, required * Professional service firm experience, preferred License/Certifications: * N/A Software:
New
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
D365 Technical Lead
Akron, OH · On-site
Four (4) or more years of technical D365 Finance and Operations (F&O or F&SCM) experience, required * Professional service firm experience, preferred License/Certifications: * N/A Software:
New
D365 Technical Lead
Akron, OH · On-site
Four (4) or more years of technical D365 Finance and Operations (F&O or F&SCM) experience, required * Professional service firm experience, preferred License/Certifications: * N/A Software:
New
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
URGENT NEED - D365 Implementation Project manager - Cincinnati, OH - Day 1 Onsite
Cincinnati, OH · On-site
I have an opportunity for a "D365 Implementation Project manager" - Cincinnati, OH - Day 1 Onsite and I am looking for a candidate who can join Immediately if you are interested, reply to me with ...
URGENT NEED - D365 Implementation Project manager - Cincinnati, OH - Day 1 Onsite
Cincinnati, OH · On-site
I have an opportunity for a "D365 Implementation Project manager" - Cincinnati, OH - Day 1 Onsite and I am looking for a candidate who can join Immediately if you are interested, reply to me with ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Microsoft D365 F&O and Infor. We're here to help transform finance and supply-chain processes, making them more efficient and cost-effective. Our teams use Deloitte's vast expertise to deliver ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
Proven success leveraging Dynamics 365 CRM or ERP (D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings. Experience with ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011) - Managing entire ...
... D365/2013/2011) - Demonstrating in-depth knowledge of Microsoft D365 CE - Advising on complex MS Dynamics 365 business cases - Leading functional design sessions and documenting solutions ...
... D365/2013/2011) - Demonstrating in-depth knowledge of Microsoft D365 CE - Advising on complex MS Dynamics 365 business cases - Leading functional design sessions and documenting solutions ...
D365 information
What is the difference between D365 vs Dynamics AX?
| Aspect | D365 | Dynamics AX |
|---|---|---|
| Certifications | Microsoft Certified: Dynamics 365 | Microsoft Certified: Dynamics AX |
| Work Environment | Cloud-based, SaaS platform | On-premises or cloud deployment |
| Industry Usage | Modern businesses adopting cloud solutions | Established enterprises with on-premises needs |
| Search & Comparison | Often compared for cloud migration | Compared for legacy system upgrades |
In summary, D365 is a cloud-based ERP solution, while Dynamics AX is an on-premises or hybrid system. D365 offers more flexibility and modern features suited for cloud adoption, whereas Dynamics AX is preferred by organizations maintaining legacy infrastructure. Both share similar certifications and industry usage, but their deployment models and update cycles differ significantly.
What are popular job titles related to D365 jobs in Ohio?
For D365 jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching D365 jobs in Ohio look for?
The top searched job categories for D365 jobs in Ohio are:
What cities in Ohio are hiring for D365 jobs?
Cities in Ohio with the most D365 job openings:
D365 Client Relationship Manager
Akron, OH • On-site
BDO USA •
Administrative Assistance Services • 10K+ employees10,000+ employees
8.4
Based on 28 frontline employees who took The Breakroom Quiz
7th of 23 rated bookkeepers and accountants
Good employer
Recommended by parents
Respectful managers
Good training
Learn new skills
Full-time
Retirement
Posted 10 days ago
Job description
Job Summary:
The Client Relationship Manager (CRM) is a customer-facing Manager within the support practice, responsible for the overall relationship, retention, and service experience for a portfolio of managed services clients leveraging Microsoft Dynamics 365 business applications (Customer Engagement (CE), Finance & Operations (F&O), Business Central (BC)) and/or the Power Platform. This role serves as the primary client point of contact and trusted advisor-leading account governance and success planning while coordinating with delivery teams to ensure support outcomes, SLA/KPI attainment, and continuous improvement.
In addition to relationship leadership, this role is expected to be hands-on within the D365 solution suite, able to navigate environments, understand configurations and release impacts, triage and validate issues, and partner effectively with functional and technical teams to accelerate resolution and value realization.
Job Duties:
Client Relationship & Governance
- Owns and manages client relationships for assigned support accounts; build strong relationships with business and IT stakeholders, including executive sponsors
- Establishes and maintains client governance (cadence, stakeholders, decision rights, communications model) and act as the primary escalation point for relationship and satisfaction concerns
- Captures business objectives, priorities, and success criteria; maintain a shared client success plan aligned to D365 (CE/F&O/BC) and/or Power Platform outcomes
- Leads regular business reviews (weekly/monthly/quarterly) with clients and internal leadership, covering service performance, trends, risks, and recommended actions
Hands-On D365 / Power Platform Engagement
- Maintains working, practical knowledge of Dynamics 365 CE, F&O, BC, and Power Platform capabilities, common configurations, and typical support patterns
- Hands-on in client environments as needed to support delivery, including (as appropriate) reproducing issues, reviewing setup/configuration, validating fixes, and confirming expected outcomes with users
- Partners with delivery teams to assess impacts of Microsoft releases, platform changes, integrations, and environment management (e.g., sandbox vs. production) on support operations and client roadmaps
- Helps translate client business process needs into actionable support work items (incidents/requests/problems) with clear acceptance criteria and priority
- Supports knowledge capture and reuse by contributing to runbooks, known error documentation, and client-specific operational procedures
Service Delivery Oversight (Support Practice)
- Coordinates day-to-day managed services delivery across D365/Power Platform support teams, ensuring timely progress on incidents, service requests, problems, and minor enhancements
- Monitors and reports SLA/KPI performance (e.g., response/resolution performance, backlog aging, defect recurrence, CSAT) and drive corrective actions when targets are missed
- Provides leadership during high-severity incidents and critical business-impacting issues-ensuring clear client communication, internal alignment, and documented follow-through
- Identifies recurring issues and root causes; partner with delivery to implement service improvement plans, knowledge management, and prevention strategies
Account Strategy, Commercial Management & Growth
- Leads account planning activities including support roadmaps, budget alignment, demand forecasting, and prioritization with the account team and delivery leadership
- Identifies and advances opportunities within existing clients (additional support coverage, optimization, managed enhancements, advisory, training, or related D365/Power Platform services)
- Manages renewals, contract administration, and change requests; negotiate scope and commercial terms consistent with organizational standards and delivery capacity
- Tracks account financial performance in partnership with practice/account leadership; balance client outcomes, delivery quality, and profitability
Cross-Functional Leadership & Practice Contribution
- Facilitates consolidated communications between client stakeholders and internal teams (support, engineering, operations, security, project teams) to ensure clarity and accountability
- Supports, mentors, and guides associates/senior associates supporting client delivery; contribute to performance feedback and professional development activities
- Leads or participates in internal initiatives to improve support practice maturity (KPIs, reporting, playbooks, process improvements, tooling/ITSM enhancements)
Supervisory Responsibilities:
- Provides day-to-day leadership to support team members aligned to assigned clients, ensuring delivery consistency and a strong client experience
- May manage direct reports; provides coaching, development support, and input into performance evaluations
- Acts as a career advisor to associates and senior associates as assigned
Qualifications, Knowledge, Skills and Abilities:
Education:
- Bachelor's degree AND six (6) or more years of industry experience with ERP systems, required; OR
- High School Diploma/GED AND seven (7) or more years of industry experience with ERP systems, required
Experience:
- Six (6) or more years of experience in client relationship management and/or service delivery within B2B IT managed services, required
- Three (3) or more years of experience managing delivery against SLAs/KPIs and driving service improvement, required
- Experience in requirements discovery, roadmap planning, and advising clients on technology solutions/outcomes, required
- Experience coordinating cross-functional delivery teams and managing escalations in an operations/support environment, required
- Experience supporting and administering business applications in a managed services model such as Dynamics 365 (F&O, BC, CE, and/or Power Platform), required
License/Certifications:
- Microsoft D365 certifications, preferred
Software:
- Experienced with one (1) or more of the following Microsoft Dynamics 365 solution suite, required:
- Customer Engagement (CE)
- Finance & Operations (F&O)
- Business Central (BC)
- Power Platform (Power Apps, Power Automate, Power BI)
- Azure DevOps (ADO), required
- Proficient in the use of Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint), required
- IT Service Management (ITSM) platform experience within ServiceNow, preferred
- Client Relationship Management (CRM) platform experience within Microsoft Dynamics CRM, preferred
Language:
- N/A
Other Knowledge, Skills & Abilities
- Strong client presence and ability to communicate effectively with both technical and business audiences
- Excellent organizational, prioritization, and multi-tasking skills; comfortable in deadline-driven environments
- Ability to assess and communicate risk, drive mitigation plans, and manage escalations calmly and effectively
- Strong business acumen, including comfort with renewals, change requests, and scope/terms negotiation
- Familiarity with services-oriented sales cycles and the ability to identify cross-sell opportunities within existing accounts
- Ability to travel as needed for client meetings and internal events
Keywords: Client Relationship Manager, Customer Success Manager, Service Delivery Manager, D365, Dynamics 365, Support, Managed Services, Finance & Operations, Finance and Operations, F&O, F&SC, Customer Engagement, CE, Business Central, BC, Power Platform, Technical Account Manager, business applications, Account Manager Microsoft, Dynamics, ERP, CRM, QBR
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $125,000 - $185,000
Maryland Range: $125,000 - $185,000
NYC/Long Island/Westchester Range: $125,000 - $185,000
About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!
About BDO
Sourced by ZipRecruiter
At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.
Industry
Administrative assistance services and accounting services
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
