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D365 Engagement Manager Jobs (NOW HIRING)

RSM

Basic Qualifications : * 7+ years of experience implementing Microsoft CRM or D365 CE required * Microsoft D365 CE implementation experience (multiple projects) * Analyze front office processes ...

RSM

Microsoft D365 Customer Engagement Manager

Chicago, IL · On-site

$107K - $214K/yr

Responsible for managing all aspects of CE implementations. Basic Qualifications: * Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management ...

RSM

Microsoft D365 Customer Engagement Manager

Houston, TX · On-site

$107K - $214K/yr

Responsible for managing all aspects of CE implementations. Basic Qualifications: * Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management ...

RSM

Microsoft D365 Customer Engagement Manager

Dallas, TX · On-site

$107K - $214K/yr

Responsible for managing all aspects of CE implementations. Basic Qualifications: * Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management ...

Machine Intelligence Technologies, LLC

D365 Functional consultant (Supply chain) Location: New Hampshire, NC Duration: 10Months+ Extension ... Excellent communication and stakeholder engagement & management . * Excellent presentation written ...

ClifyX

D365 Technology Architect

Irving, TX · On-site

$58.50 - $77/hr

Job Summary : ClifyX is seeking a D365 CRM CE Technology Architect with extensive experience in leading the design and implementation of Microsoft D365 Customer Engagement solutions. The role ...

H R PUNDITS INC

D365 Finance Consultant

Raleigh, NC · On-site

$70 - $75/hr

Knowledge on Project Management Accounting (PMA) module is preferred * Able to do the Functional ... Work with onsite engagement team & client team to gather requirements, determine expectations ...

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D365 Engagement Manager information

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$27K

$77.8K

$136.5K

How much do d365 engagement manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for d365 engagement manager in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a D365 Engagement Manager?

A D365 Engagement Manager is a professional responsible for leading and coordinating Microsoft Dynamics 365 (D365) implementation projects for clients. They act as the primary point of contact between the client and the project team, ensuring that project goals are met on time and within budget. Their duties include project planning, resource allocation, stakeholder communication, and risk management. D365 Engagement Managers need strong project management skills and a deep understanding of D365 applications to successfully deliver business solutions.

What are the key skills and qualifications needed to thrive as a D365 Engagement Manager?

To thrive as a D365 Engagement Manager, you need expertise in Microsoft Dynamics 365 solutions, project management, and client relationship management, often supported by a relevant degree and certifications like Microsoft Certified: Dynamics 365 Fundamentals. Familiarity with Dynamics 365 modules, project management tools like Microsoft Project, and CRM systems is essential. Strong communication, leadership, and problem-solving skills help drive team performance and client satisfaction. These competencies ensure successful project delivery, stakeholder alignment, and maximized value from D365 implementations.

What are some common challenges faced by D365 Engagement Managers when coordinating project delivery across cross-functional teams?

D365 Engagement Managers often encounter challenges such as aligning diverse stakeholder expectations, managing scope changes, and ensuring effective communication between technical and non-technical teams. They must balance project timelines with resource availability and address issues that arise from integrating Dynamics 365 solutions with existing business processes. Proactive risk management and maintaining transparent communication are crucial for successful project delivery and client satisfaction.

What is the difference between D365 Engagement Manager vs D365 Functional Consultant?

AspectD365 Engagement ManagerD365 Functional Consultant
Primary RoleOversees D365 project delivery, manages client relationships, and coordinates teamsAnalyzes business requirements, configures D365 modules, and implements solutions
Required SkillsProject management, client communication, D365 overviewDeep D365 module knowledge, business process analysis, configuration skills
Work EnvironmentClient-facing, project management settingTechnical implementation, customization, and testing

The D365 Engagement Manager focuses on project oversight and client relations, ensuring successful delivery. In contrast, the D365 Functional Consultant specializes in configuring and implementing D365 solutions based on client needs. Both roles require D365 knowledge but differ in scope and responsibilities.

What are popular job titles related to D365 Engagement Manager jobs?

For D365 Engagement Manager jobs, the most frequently searched job titles are:

Infographic showing various D365 Engagement Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Microsoft D365 Customer Engagement Director

On-site

RSM
See more jobs at RSMexternal

Full-time

Posted 28 days ago

Key responsibilities

  • Analyze front office processes to identify opportunities for improvement.

  • Configure and implement Microsoft D365 CE to meet client requirements.

  • Manage the consulting team and develop strong working relationships with clients during D365 CE projects.

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is seeking a Director to join our MicrosoftD365 CE Consulting Practice. This is an excellent leadership opportunity if you're a self-starter who likes to take the initiative in the planning and implementation of innovative ideas with current and prospective clients. The objective of this position is to provide a positive impact to our growing Microsoft Dynamics client base while supporting a number of D365 CE initiatives in the market.

Basic Qualifications:

  • 7+ years of experience implementing Microsoft CRM or D365 CE required
  • Microsoft D365 CE implementation experience (multiple projects)
  • Analyze front office processes (sales, marketing and customer service) toidentify opportunities for improvement
  • Perform gap analysis between a client's requirements and the functionalitywithin Microsoft D365 CE
  • Configure the application to meet a client's requirements using the MicrosoftD365 CE
  • Demonstrated ability to take initiative and manage the consulting team aswell as the client team and develop strong working relationships with clients while mentoring the consultants deployed on the project
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft D365 CE
  • Knowledge of and proficiency with the native configuration and customizationtools exposed from Microsoft D365 CE
  • Implementation of proper quality assurance processes including unit andexploratory tests of all new development efforts and debugging/research/identification of suspected bugs
  • Developing Microsoft D365 CE strategies, best practices and approaches
  • Design and integrate business processes and data flows between MicrosoftD365 CE applications and other applications, such as back office/ERP applications

Preferred Qualifications:

  • Demonstrated ability to take initiative and work in a self-directed mannerand develop strong working relationships with clients
  • Relevant, hands-on work related experience working within a team environment
  • Desire to learn, grow and exceed both management and client expectations
  • Superior organizational, writing, interpersonal and communication skills,attention to details, ability to multi-task and meet deadlines
  • Prior experience, background and interest in sales, business development andpractice development a plus

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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