As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
Customer Service Cycling Technical Expert
Charlotte, NC · On-site
$20.50/hr
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
Customer Service Cycling Technical Expert
Charlotte, NC · On-site
$20.50/hr
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is ...
Bicycle Retail Technical Sales
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You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Bicycle Retail Technical Sales
Atlanta, GA · On-site
$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
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$15 - $20/hr
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Quick apply
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$18 - $25/hr
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Quick apply
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Quick apply
Part-Time Bicycle Retail Technical Sales
Alpharetta, GA · On-site
$15 - $20/hr
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Part-Time Bicycle Retail Technical Sales
Duluth, GA · On-site
$15 - $20/hr
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Roswell, GA · On-site
$18 - $25/hr
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Quick apply
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Roswell, GA · On-site
$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
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Quick apply
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Bicycle Retail Technical Sales
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$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Bicycle Retail Technical Sales
Vinnings, GA · On-site
$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
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Alpharetta, GA · On-site
$15 - $20/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Part-Time Bicycle Retail Technical Sales
Alpharetta, GA · On-site
$15 - $20/hr
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Part Time Bicycle Retail Technical Sales
Roswell, GA · On-site
$15 - $20/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Quick apply
Part Time Bicycle Retail Technical Sales
Roswell, GA · On-site
$15 - $20/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Part Time Bicycle Retail Technical Sales
Roswell, GA · On-site
$15 - $20/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Part Time Bicycle Retail Technical Sales
Roswell, GA · On-site
$15 - $20/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Bicycle Retail Technical Sales
Alpharetta, GA · On-site
$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Bicycle Retail Technical Sales
Alpharetta, GA · On-site
$18 - $25/hr
You'll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
Cycling Industry information
See salary details
$5.29 - $8.28
0% of jobs
$8.28 - $11.28
0% of jobs
$11.28 - $14.27
0% of jobs
$16.07 is the 25th percentile. Wages below this are outliers.
$14.27 - $17.26
42% of jobs
The median wage is $18.67 / hr.
$17.26 - $20.26
18% of jobs
$20.26 - $23.25
7% of jobs
$23.25 - $26.25
6% of jobs
$27.44 is the 75th percentile. Wages above this are outliers.
$26.25 - $29.24
5% of jobs
$29.24 - $32.23
20% of jobs
$32.23 - $35.23
1% of jobs
$35.23 - $38.22
1% of jobs
$5
$22
$38
How much do cycling industry jobs pay per hour?
What are the key skills and qualifications needed to thrive in the cycling industry, and why are they important?
What is the difference between Cycling Industry vs Bicycle Mechanic?
| Aspect | Cycling Industry | Bicycle Mechanic |
|---|---|---|
| Credentials | Varies; often includes marketing, sales, engineering degrees | Typically requires technical certifications or vocational training |
| Work Environment | Manufacturing plants, retail stores, design studios | Bike shops, repair workshops, service centers |
| Employer & Industry Usage | Manufacturers, retailers, event organizers | Independent shops, retail outlets, repair centers |
The Cycling Industry encompasses a broad range of roles including manufacturing, marketing, and sales related to bicycles and cycling products. In contrast, a Bicycle Mechanic focuses specifically on repairing and maintaining bikes within retail or repair shop settings. While both roles are integral to the cycling ecosystem, the Cycling Industry involves a wider scope of activities and credentials, whereas Bicycle Mechanics specialize in technical repair skills.
What are cycling industry jobs?
What are some common challenges faced by professionals working in the cycling industry, and how can they be addressed?

$20.50/hr
Full-time
Posted 3 days ago
Job description
Full-time
Description
Job Title: Customer Service Cycling Technical Expert
Reports to: Customer Service Manager, Customer Service Shift leads
FLSA: Non-Exempt
Job Summary:
Amain Inc. operates premier online retail brands, including Performancebike.com and Danscomp.com. As a Customer Service Cycling Technician, you will leverage your deep cycling industry knowledge and mechanical expertise to provide world-class technical support and customer care. This role is perfect for a passionate cyclist who thrives on solving complex technical inquiries, guiding customers to the right products, and ensuring an exceptional shopping experience.
Requirements
Essential Responsibilities
• Technical Support: Diagnose and troubleshoot complex technical and compatibility issues related to cycling components, accessories, and apparel.
• Customer Consultation: Recommend, select, and help locate merchandise based on unique customer needs; clearly explain product features, care, operation, and warranty information.
• Omnichannel Communication: Effectively support customers across multiple platforms, including computer-based phone systems, SMS, Live Chat, and email.
• Account & Order Management: Process orders through our e-commerce platform and research/resolve customer issues regarding order statuses, account discrepancies, pricing matches, promos, and billing.
• Returns & Warranties: Partner with the Returns department to evaluate technical, cycling-related returns, authorize claims, and issue refunds or credits according to company policy.
• Inventory Cross-Verification: Proactively research and identify inventory discrepancies by verifying digital data against physical stock in the Distribution Center.
• Team Collaboration: Identify and report customer contact trends, workflow bottlenecks, or business concerns to management; contribute to broader department goals as directed.
Qualifications & Requirements
• Cycling Expertise: Extensive technical knowledge of bicycles, components, and the cycling industry (prior industry experience or deep mechanical hobbyist experience is absolutely required).
• Technical Skills: Proficient with computers (MS Office, Excel, E-mail/Internet) and the ability to quickly learn proprietary software. Minimum typing speed of 25 w.p.m.
• Communication: Strong verbal and written communication skills; comfortable presenting information clearly to both customers and internal team members.
• Core Aptitudes: High attention to detail, exceptional multitasking abilities in a fast-paced environment, and a strong collaborative mindset.
Mathematical Skills: Basic proficiency in measuring, calculating rates/ratios/percentages, and interpreting basic inventory graphs.
Physical Demands & Work Environment
• Must be able to sit for extended periods (office/call center environment) with occasional standing and walking.
• Frequent use of hands and arms to operate computer equipment and handle cycling components.
• Occasional bending, kneeling, crouching, reaching, or climbing within a warehouse setting.
• Ability to safely lift up to 20 lbs. occasionally.
• Comfortable working in a moderate-noise environment (open call center and active distribution warehouse).
Key Characteristics Desired
• Friendly, engaging, and confident personality when interacting with the public.
• Polite, helpful, and solution-oriented approach to customer frustrations.
• A dedicated team player with a strong work ethic.
Salary Description
$20.50/hr plus benefits