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Cyber Security Support Engineer Jobs in New York

Claroty

Product Support Engineer

New York, NY · On-site +1

$95K - $105K/yr

We're a fast-growing, award-winning team where innovation meets purpose-and we want you to help us define the future of cybersecurity. About the Role: As a Product Support Engineer at Claroty, you ...

Pellera

Senior Support Engineer

Manhattan, NY · On-site

Senior Support Engineer Position Location: On-Site, Manhattan - New York Schedule: 8 hrs. Monday ... Understanding of cybersecurity, access controls, vulnerability management, and security compliance.

New

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Experience with cybersecurity, MLOps, or AI/ML systems * Exposure to GenAI or model security ...

Thrive

Client Support Engineer

New York, NY · On-site

$80K - $105K/yr

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud ... engineers and technicians; troubleshoot printer problems; work with next level support to resolve ...

Humana

Cyber Security Engineer

New York, NY · On-site +1

... Cyber Security Engineer 2 to join the Product Security Tools team ... This role will support the engineering, integration, automation, operationalization, and continuous ...

Humana

Cyber Security Engineer

New York, NY · On-site +1

... Cyber Security Engineer 2 to join the Product Security Tools team ... This role will support the engineering, integration, automation, operationalization, and continuous ...

Humana

Cyber Security Engineer

New York, NY · On-site +1

... Cyber Security Engineer 2 to join the Product Security Tools team ... This role will support the engineering, integration, automation, operationalization, and continuous ...

Strivector Corp

Cybersecurity Engineer

Manhattan, NY · On-site

... support secure key management solutions leveraging HSMs, including key generation, storage ... cybersecurity engineering or operations, with exposure to cryptographic services (PKI, HSMs ...

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Cyber Security Support Engineer information

See New York salary details

$44.3K

$134.4K

$196.9K

How much do cyber security support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for cyber security support engineer in New York is $134,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,600.00 and $155,400.00 per year, depending on experience, location, and employer.

What does a Cyber Security Support Engineer do?

A Cyber Security Support Engineer is responsible for protecting an organization's computer systems and networks from cyber threats. They monitor security systems, respond to incidents, troubleshoot vulnerabilities, and implement security measures. Additionally, they assist users with security-related concerns and help maintain compliance with industry standards. Their work is crucial in preventing data breaches and ensuring the overall safety of information technology assets.

What are the key skills and qualifications needed to thrive as a Cyber Security Support Engineer?

To thrive as a Cyber Security Support Engineer, you need a solid understanding of network security, threat analysis, and incident response, often backed by a degree in computer science or a related field. Familiarity with security tools such as firewalls, SIEM platforms, intrusion detection systems, and certifications like CompTIA Security+ or CISSP are typically required. Analytical thinking, problem-solving abilities, and strong communication skills help you effectively address security incidents and guide users. These competencies are critical for safeguarding organizational assets and ensuring timely, effective responses to cyber threats.

What are the most common challenges faced by Cyber Security Support Engineers in their daily work?

Cyber Security Support Engineers frequently encounter the challenge of staying ahead of rapidly evolving cyber threats while managing multiple support requests from end-users and internal teams. Balancing the need for swift incident response with thorough investigation and documentation can be demanding, especially during security breaches or vulnerability disclosures. Additionally, they must effectively communicate complex security concepts to non-technical colleagues and ensure that recommended solutions align with organizational policies. These challenges require strong problem-solving skills, adaptability, and continuous learning.

What is the difference between Cyber Security Support Engineer vs Network Security Analyst?

AspectCyber Security Support EngineerNetwork Security Analyst
CertificationsCompTIA Security+, Cisco CCNA SecurityCompTIA Security+, Cisco CCNA Security
Work EnvironmentTechnical support teams, help desks, IT departmentsSecurity operations centers, IT security teams
Primary FocusSupporting security systems, troubleshooting, user supportMonitoring network traffic, analyzing security threats
Employer & Industry UsageIT service providers, corporate IT departmentsFinancial institutions, government agencies, large enterprises

While both roles require similar certifications and work in security-focused environments, the Cyber Security Support Engineer primarily provides technical support and troubleshooting for security systems, whereas the Network Security Analyst focuses on monitoring and analyzing network traffic to identify threats.

What are popular job titles related to Cyber Security Support Engineer jobs in New York?

For Cyber Security Support Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Cyber Security Support Engineer jobs in New York look for?

The top searched job categories for Cyber Security Support Engineer jobs in New York are:

Cyber Security Support Engineer jobs near you
Infographic showing various Cyber Security Support Engineer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $134,446 per year, or $64.6 per hour.

Product Support Engineer

Claroty

New York, NY • On-site, Remote

$95K - $105K/yr

Full-time

Re-posted 7 days ago

Job description

Description
We're growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We're a fast-growing, award-winning team where innovation meets purpose-and we want you to help us define the future of cybersecurity.
About the Role:
As a Product Support Engineer at Claroty, you will play a critical role in supporting enterprise customers who rely on our platform to protect their mission-critical environments. You will act as a trusted technical advisor, troubleshooting complex networking and system-related issues across SaaS and on-prem environments. This is a highly visible role that requires strong technical expertise, customer-facing experience, and the ability to navigate complex, high-impact cases independently.
You will collaborate closely with R&D, Product, Customer Success, and Technical Account Managers to ensure customers achieve maximum value from the Claroty platform.
Responsibilities
As a Product Support Engineer, Your impact will be:
  • Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
  • Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
  • Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
  • Analyze and resolve complex high-end customer problems
  • Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
  • Escalate support cases and priority issues to management as needed
  • Identify and independently take on additional tasks
  • Provide visibility of customer status through regular reporting and cadence calls

Requirements
What you need to succeed in this role:
  • 3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role
  • Strong hands-on experience with networking concepts and troubleshooting
  • Solid Linux system administration and troubleshooting experience
  • Deep understanding of networking standards and protocols such as DNS, DHCP, TCP/IP, and HTTP
  • Experience working with networking tools (e.g., Wireshark)
  • Strong analytical and problem-solving skills with the ability to manage complex technical scenarios
  • Excellent interpersonal and communication skills, both written and verbal
  • Highly motivated, customer-focused, and passionate about technology
  • Team player with the ability to collaborate across multiple functions

Advantages:
  • Experience with databases and virtualization technologies
  • OT (Operational Technology) background
  • Cybersecurity experience

About Claroty
Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance-whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com.
The expected base salary range for this role is between $95,000 - $105,000, determined by objective criteria including skills, qualifications, and experience level. This range represents base salary only and does not include variable compensation components such as equity or bonuses. Details regarding the broader total rewards package will be shared prior to interviews. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases.
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