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Cyber Security Customer Support Jobs (NOW HIRING)

Keeper Security

B2B Customer Support Representative

$17.50 - $22.25/hr

B2B Customer Support Representative Keeper is hiring a passionate B2B Customer Support ... Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ...

Keeper Security

B2B Customer Support Representative

$17.50 - $22.25/hr

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ... The Customer Support Representative will be a highly organized go-getter and problem-solver who ...

Keeper Security

B2B Customer Support Representative

$17.50 - $22.25/hr

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ... The Customer Support Representative will be a highly organized go-getter and problem-solver who ...

Keeper Security

B2B Customer Support Representative

$17.50 - $22.25/hr

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations ... The Customer Support Representative will be a highly organized go-getter and problem-solver who ...

Decision Point

Tier 2 Customer Support Lead

Tier 2 Customer Support Lead DecisionPoint seeks a Tier 2 Customer Support Lead to oversee all mid ... Coordinate complex issue resolution with engineering, cloud, cybersecurity, and product teams.

Frontier Airlines

Engineer - Cybersecurity

Denver, CO · On-site

$100K - $132K/hr

Whether you're supporting flights, helping customers, maintaining aircraft, leading teams or ... The Cybersecurity Engineer will be part of a Cybersecurity team that assesses, designs, implements ...

Yokogawa

CUSTOMER SUPPORT SPEC III

Newnan, GA · On-site

Customer Support Specialist III Yokogawa, award winner for 'Best Asset Monitoring Technology' and ... cybersecurity, etc. We are committed to the United Nations sustainable development goals by ...

Frontier Airlines

Engineer - Cybersecurity

Denver, CO · On-site

$100K - $132K/yr

Whether you're supporting flights, helping customers, maintaining aircraft, leading teams or ... The Cybersecurity Engineer will be part of a Cybersecurity team that assesses, designs, implements ...

USA SOLVENTUM US LLC

WI · On-site

$124K - $170K/yr

... customer usability, or system adherence to process requirements. * Acting as a cybersecurity ... Supporting continuous process improvement, external audits and submissions, the CAPA process ...

MANTECH

Senior Cyber Security Engineer

Chantilly, VA · On-site

MANTECH seeks a motivated, career and customer-oriented Senior Cyber Security Engineer to join our team in the Chantilly, VA area. You will support mission-critical infrastructure by managing ...

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Cyber Security Customer Support information

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$57K

$133K

$186K

How much do cyber security customer support jobs pay per year?

As of Sep 13, 2026, the average yearly pay for cyber security customer support in the United States is $132,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is the difference between Cyber Security Customer Support vs Cyber Security Analyst?

AspectCyber Security Customer SupportCyber Security Analyst
Required CredentialsBasic certifications (e.g., CompTIA Security+), customer service experienceAdvanced certifications (e.g., CISSP, CEH), technical degrees
Work EnvironmentHelp desks, support centers, client-facing rolesSecurity operations centers, IT departments, analysis labs
Employer & Industry UsageIT service providers, cybersecurity firms, tech companiesOrganizations with dedicated security teams, government agencies
Search & Comparison IntentUnderstanding support roles in cybersecurityTechnical security analysis and threat mitigation

Cyber Security Customer Support focuses on assisting clients with security-related issues, troubleshooting, and providing user guidance. In contrast, Cyber Security Analysts analyze security threats, monitor systems, and implement security measures. While both roles require cybersecurity knowledge, analysts typically have more technical credentials and work on proactive security strategies, whereas support roles emphasize customer interaction and issue resolution.

Can you work remotely in cybersecurity?

Cybersecurity customer support roles can often be performed remotely, especially if the employer provides secure remote access tools and requires knowledge of security protocols. Many companies offer remote positions to improve flexibility, but some roles may require on-site presence for certain tasks or certifications. Strong communication skills and familiarity with remote collaboration tools are beneficial for remote cybersecurity support jobs.

What are 5 careers in cyber security?

Five common careers in cyber security include Security Analyst, Penetration Tester, Security Engineer, Incident Responder, and Security Architect. These roles involve protecting systems, identifying vulnerabilities, and implementing security measures, often requiring certifications like CISSP or CEH and familiarity with tools such as firewalls and intrusion detection systems.

What are popular job titles related to Cyber Security Customer Support jobs?

For Cyber Security Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Cyber Security Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $132,962 per year, or $63.9 per hour.

B2B Customer Support Representative

Remote

Keeper Security
Software Development • 51 - 200 employees
Learn more about Keeper Securityexternal

$17.50 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

B2B Customer Support Representative

Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing best-in-class technical support to Keeper customers.

As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

  • 1+ years of experience in a business to business (B2B) technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with clients

Preferred

  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers

Benefits

  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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