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Cyber Concierge Jobs (NOW HIRING)

SilverSky

Modern Work Concierge

Raleigh, NC

$15 - $19.50/hr

Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats ... The Modern Work Concierge plays a pivotal role in educating clients about the latest updates and ...

SilverSky

Modern Work Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats ... The Modern Work Concierge plays a pivotal role in educating clients about the latest updates and ...

Crisis24

TSCM Operations Specialist

Menlo Park, CA · On-site

$110K - $120K/yr

... concierge capabilities, allowing prominent organizations, disruptive brands and influential people ... Protection (EP), Cyber Risk, and Technical Countermeasures security programs and operational ...

SHI International Corp.

DevOps Engineer

Austin, TX · On-site

$90K - $145K/yr

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next ... Ensure systems are updated, compliant with standards, and secure against cyber threats. * Develop ...

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Cyber Concierge information

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$11

$18

$25

How much do cyber concierge jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for cyber concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does a Cyber Concierge typically collaborate with other departments to enhance company cybersecurity?

A Cyber Concierge often acts as a bridge between the IT security team and other departments, providing user-friendly guidance and support to non-technical staff. They help translate complex cybersecurity policies into practical steps tailored for various teams, assist in incident response by gathering relevant information from affected departments, and facilitate security awareness training. Regular collaboration ensures that cybersecurity measures are effectively adopted across the organization and that potential risks are communicated and addressed promptly. This cross-functional interaction helps build a culture of security awareness and empowers employees to be proactive in safeguarding company data.

What are the key skills and qualifications needed to thrive as a Cyber Concierge, and why are they important?

To thrive as a Cyber Concierge, you need a strong understanding of cybersecurity principles, IT infrastructure, and customer service, typically supported by a relevant degree or certifications like CompTIA Security+ or CISSP. Familiarity with security monitoring tools, incident response systems, and ticketing platforms is essential for managing client requests and cyber threats. Outstanding communication, problem-solving abilities, and attention to detail help build trust and ensure a positive user experience. These skills are crucial for effectively bridging the gap between technical cybersecurity solutions and client needs, enhancing both security and customer satisfaction.

What is the difference between Cyber Concierge vs Cybersecurity Analyst?

AspectCyber ConciergeCybersecurity Analyst
Required CredentialsCertifications like CompTIA Security+, customer service skillsCertifications like CISSP, CEH, Security+
Work EnvironmentClient-facing, service-oriented, often in tech or security firmsTechnical, analyzing security threats, in security teams or IT departments
Employer & Industry UsageFinancial institutions, tech companies, security service providersCorporate IT, government agencies, cybersecurity firms

While both roles involve cybersecurity, a Cyber Concierge focuses on client support and service, ensuring users understand security protocols. In contrast, a Cybersecurity Analyst actively monitors, detects, and responds to security threats within an organization. The roles complement each other but differ mainly in their focus and daily responsibilities.

What are popular job titles related to Cyber Concierge jobs?

For Cyber Concierge jobs, the most frequently searched job titles are:

Vice President, Concierge Security

San Antonio, TX • On-site

Arcticwolf
See more jobs at Arcticwolfexternal

Full-time

Medical, Dental, Life, Retirement

Re-posted 29 days ago

Job description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we recently took home the2024 CRN Products of the Yearaward. We're proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN's Products of the Year award in the inaugural Security Operations Platform category. Join a company that's not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We're looking for a Vice President, Concierge to be part of making that happen. TheDirector, Concierge Services plans and directs all aspects ofService delivery for their geography.

Location Requirement: Candidates must be based within reasonable commuting distance of one of our Security Operations Centers (SOCs), located in San Antonio, TX; Eden Prairie, MN; Pleasant Grove, UT; or Waterloo, ON.

Role Summary

We're looking for a strategic, customer-obsessed leader to transform and scale our Cybersecurity Concierge function. As VP, Concierge Services, you will deliver a premium, high-touch experience that drives measurable security outcomes for customers of all sizes.

You'll define and operationalize a next-generation concierge model-leveraging AI, automation, and data-driven insights-to improve customer value, accelerate response, and strengthen trust. This role blends executive customer engagement, operational excellence, and transformation leadership to elevate both service quality and business impact.

As a Vice President, Concierge Security, you will:

Strategic Leadership & Transformation

  • Define and execute the vision for a scalable, global concierge program
  • Modernize operations using AI, automation, and predictive analytics
  • Partner cross-functionally to enhance customer experience and outcomes

Customer & Executive Engagement

  • Act as a trusted advisor to senior customer stakeholders (CISOs, CIOs)
  • Lead executive briefings, escalations, and crisis communications
  • Build long-term relationships that drive trust and retention

Operational Excellence & Delivery

  • Establish KPIs to improve response times, customer satisfaction, and retention
  • Drive data-driven decision-making and continuous improvement
  • Maintain a high-touch, white-glove service at scale

Incident & Escalation Leadership

  • Oversee coordination of incident response across internal teams
  • Ensure rapid, effective engagement during critical customer events
  • Translate post-incident insights into operational improvements

Team Leadership & Collaboration

  • Build and develop high-performing, customer-facing security teams
  • Foster a culture of accountability, innovation, and excellence
  • Act as the voice of the customer across Product, Sales, and Security teams

Required Skills and Experience:

  • 12+ years in cybersecurity or security operations
  • 7+ years leading customer-facing teams
  • Proven success scaling service operations and driving transformation

Expertise

  • Strong knowledge of SOC operations, incident response, and security tools (SIEM, SOAR, EDR/XDR)
  • Experience with cloud security and modern architectures
  • Ability to communicate complex technical concepts to executive audiences

Leadership

  • Executive presence and crisis leadership skills
  • Highly collaborative and metrics-driven
  • Track record of leveraging AI and emerging technologies to improve outcomes

Preferred Qualifications:

  • Experience in cybersecurity SaaS, MSSP, or global technology services environments.
  • Familiarity with security frameworks such as NIST, ISO 27001, and SOC2.
  • MBA or cybersecurity certifications (CISSP, CISM, GIAC)a plus.
  • Experience implementing AI-driven support models, workflow automation,and/or predictive analytics programs.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work - USA (2021-2024), Great Place to Work - Canada (2021-2024), Great Place to Work - UK (2024), and Kununu Top Company - Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that-by protecting people's and organizations' sensitive data and seeking to end cyber risk- we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

Equity for all employees

Flexible time off and paid volunteer days

RRSP and 401k match

Training and career development programs

Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

Robust Employee Assistance Program (EAP) with mental health services

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

  • This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.

The base salary range for this job family is 218,000 to 326,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.

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