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Cx Support Jobs in Texas (NOW HIRING)

As a Catalyst Engineer, you will be part of the Customer Experience (CX) support team, focusing on enterprise networking solutions. The ideal candidate will demonstrate strong technical expertise ...

Provides support to help desk and QA to ensure alignment with requirements * Assists in preparing ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise ...

Oracle CX Project Manager

Dallas, TX · Remote

$115K/yr

Train and support team members on Jira usage for project tracking and reporting. * Communicate ... Proven experience managing Oracle Fusion CX application projects from initiation to completion.

Oracle CX Project Manager

Dallas, TX · Remote

$115K/yr

Train and support team members on Jira usage for project tracking and reporting. * Communicate ... Proven experience managing Oracle Fusion CX application projects from initiation to completion.

Provides support to help desk and QA to ensure alignment with requirements * Assists in preparing ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Today, we support digital transformation for some of the world's largest enterprises. By partnering ... We are looking for a Genesys Cloud CX Training Specialist to support a large-scale enterprise ...

Advisor Support Coordinator

Dallas, TX · On-site

$18.75 - $24/hr

As an Advisor Support Coordinator, you'll sit within the CX team and provide dedicated administrative support - either to a specific advisor or to a CX pod depending on where the need is greatest.

Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans ... Support solution advisors to ensure demo system readiness and manage enablement programmes * Value ...

Showing results 21-40

Cx Support information

What is the difference between Cx Support vs Customer Service Representative?

AspectCx SupportCustomer Service Representative
Required CredentialsTypically technical certifications or product knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Industry UsageTechnology, SaaS, software companiesRetail, telecom, hospitality
Search & Comparison IntentTechnical support, troubleshooting, product assistanceCustomer service, complaint resolution

While both roles focus on assisting customers, Cx Support typically involves technical troubleshooting and product-specific knowledge, often in tech industries. Customer Service Representatives handle general inquiries and complaints across various sectors. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Infographic showing various Cx Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Commissioning Cx Agent (Electrical)

Smith Seckman Reid, Inc

Houston, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago


Key responsibilities

  • Support and lead commissioning activities across design, construction, and occupancy phases to verify systems are installed correctly, function as intended, and meet owner requirements.

  • Review equipment submittals and shop drawings for compliance with design intent, owner project requirements, and functional testing needs.

  • Perform site visits, execute inspections using checklists and performance tests, and prepare progress reports on commissioning status, issues, and action items.


Job description

At SSR, we’re more than a leading engineering design, consulting, and planning firm—we’re a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities. 

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other—driving results while fostering a workplace where everyone feels seen, supported, and inspired. 

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram. 

What You’ll Do 

As a Cx Agent II, you will support and sometimes lead commissioning activities across design, construction, and occupancy phases—verifying that systems are installed correctly, function as intended, and meet owner requirements. You will collaborate with clients, designers, contractors, and vendors to deliver high‑performing buildings and a great project experience. 

  • Review equipment submittals and shop drawings for compliance with design intent, owner project requirements, and functional testing needs. 
  • Perform site visits; execute inspections using pre‑functional checklists, functional performance tests, and training matrices. 
  • Prepare accurate, timely progress reports that outline commissioning status, issues, and action items. 
  • Verify preventative maintenance materials and close‑out documents for commissioned systems and equipment. 
  • Participate in client and internal Cx team meetings to review status and plan upcoming activities. 
  • Maintain equipment logs and master deficiency lists; follow through to closure with clear ownership. 
  • Support retro‑commissioning and diagnostic efforts to troubleshoot and optimize system performance. 
  • Prepare and update commissioning plans and specifications; use cloud‑based Cx software and maintain version control. 
  • Contribute to design reviews at key milestones and document comments clearly for the project team. 
  • Perform other duties as needed to achieve project goals and client expectations. 

Who We’re Looking For 

Minimum Requirements: 

  • Five years of experience with M&P systems, automation, and controls OR 
  • Five years of experience with Electrical systems and low voltage systems OR 
  • Bachelor’s degree in Engineering (Mechanical or Electrical) with two years of applicable experience or equivalent experience 

Preferred Qualifications: 

  • Thorough knowledge of HVAC and/or electrical engineering principles and building automation and controls. 
  • Ability to read and interpret design documents and equipment submittals. 
  • Proficiency with Microsoft Office; comfort with cloud‑based Cx platforms and mobile field tools. 
  • Clear, concise technical writing; strong organization and follow‑through. 
  • Professional certifications such as CxA, CxT, or similar are a plus. 

What We Offer 

  • 100% Employee-Owned – Ownership from day one with immediate ESOP vesting. 
  • Retirement Savings – 401(k) with immediate vesting and a generous company match. 
  • Health & Wellness – Medical, dental, and vision coverage, plus company‑funded HSA contributions for HDHP plans. 
  • Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you. 
  • Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays. 
  • Career Growth – Tuition reimbursement and ongoing professional development support. 

SSR is an Equal Opportunity / Affirmative Action Employer 

EEO Disabled/Veterans 

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled. 

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR