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Cx Solution Consultant Jobs (NOW HIRING)

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

Provide CX thought leadership around improved business and technical solutions Requirements * 10+ years of IT consulting experience, with 3+ years leading CX projects * Experience with large contact ...

Virtusa Corporation

CX Practice Leader

Piscataway, NJ · On-site

$170K/yr

Provide consulting services in areas such as personalization, omnichannel orchestration, campaign ... Solution Design & Implementation * Oversee design and delivery of scalable CX solutions ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys ... Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching ...

Cnx

VP, Enterprise Solution Architect

Concord, NC · On-site

... CX) solutions while driving growth, innovation, and competitive differentiation. The Vice President will lead a team of enterprise architects and solution consultants while serving as a trusted ...

Keste

Design scalable, integrated solutions leveraging Oracle CX suite and related applications (e.g ... Extensive experience in consulting or a related role, with a proven track record of successful ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to ... Develop, maintain and grow client relationships Requirements * 10+ years of business consulting ...

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to ... Develop, maintain and grow client relationships Requirements * 10+ years of business consulting ...

Telus Digital

$140K - $200K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part ...

Cnx

Principal Architect: Google Cloud CX Solutions

We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep ... Consultative Solutioning & Sales Support: Lead technical discovery and architecture for major CX ...

Avahi

Contact Center CX Consultant

We are hiring a Contact Center CX Consultant to lead customer experience strategy and solution design for our growing Amazon Connect practice, serving SMB customers migrating to cloud-based contact ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that ... Own and drive the completion of project deliverables Requirements * 4+ years of business consulting ...

Verint

Platform Consultant

Operate as the lead technical SME selling CX automation solutions to C-suite executive with a ... The Platform Consultant will be an expert in articulating, differentiating, and positioning Verint ...

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Cx Solution Consultant information

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$20.5K

$96.3K

$154.5K

How much do cx solution consultant jobs pay per year?

As of Sep 9, 2026, the average yearly pay for cx solution consultant in the United States is $96,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a CX Solution Consultant?

A CX Solution Consultant, or Customer Experience Solution Consultant, is a professional who helps organizations design, implement, and optimize solutions that enhance customer experiences across various touchpoints. They analyze business needs, recommend appropriate technologies or platforms, and work closely with sales and technical teams to ensure solutions meet client requirements. CX Solution Consultants often assist with product demonstrations, provide technical expertise, and support the sales process to help clients achieve their customer experience goals.

How does a CX Solution Consultant typically collaborate with sales and technical teams during the client engagement process?

As a CX Solution Consultant, you will frequently act as a bridge between the sales, technical, and client-facing teams. During client engagements, you collaborate closely with sales to understand customer needs, conduct product demonstrations, and help shape tailored customer experience (CX) solutions. You also partner with technical teams to ensure proposed solutions are feasible and align with the client's existing infrastructure. This role demands strong communication and project management skills, as you may facilitate workshops and serve as a key point of contact throughout the pre-sales and implementation phases.

What are the key skills and qualifications needed to thrive as a CX Solution Consultant, and why are they important?

To thrive as a CX Solution Consultant, you need strong expertise in customer experience strategies, business analysis, and solution design, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), contact center technologies, and relevant certifications (such as CCXP) is typically required. Exceptional communication, problem-solving, and stakeholder management skills help you build trust and deliver tailored solutions. These skills are crucial for effectively translating client needs into impactful CX initiatives that drive business growth and customer satisfaction.

What is the difference between Cx Solution Consultant vs Customer Success Manager?

AspectCx Solution ConsultantCustomer Success Manager
Primary RoleDesigns and implements customer solutions, provides technical expertiseEnsures customer satisfaction, manages ongoing relationships
Required SkillsTechnical knowledge, solution design, product expertiseCommunication, relationship management, customer advocacy
Work EnvironmentPre-sales, technical consulting, project-basedPost-sales, account management, ongoing support
Common CertificationsSalesforce certifications, technical certificationsCustomer success certifications, CRM training

While both roles focus on customer engagement, Cx Solution Consultants primarily handle technical solution design during the sales process, whereas Customer Success Managers focus on maintaining customer satisfaction and retention after the sale.

What are popular job titles related to Cx Solution Consultant jobs?

For Cx Solution Consultant jobs, the most frequently searched job titles are:

Engagement Manager - REMOTE

Austin, TX • On-site, Remote

PTP
IT Services • 51 - 200 employees
Learn more about PTPexternal

Full-time

Re-posted 16 days ago

Job description

Job Description
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Develop, maintain and grow client relationships
  • Participate in and lead aspects of the sales process
  • Facilitate buy-in of proposed solutions from top management levels at the client
  • Lead delivery teams from project planning through execution
  • Manage expectations and day-to day interactions with client executives and sponsors
  • Optimize delivery processes and methodologies to enhance efficiency and results
  • Provide leadership and support for delivery teams and staff
  • Participate in staff recruitment and retention activities
  • Provide CX thought leadership around improved business and technical solutions

Requirements
  • 10+ years of IT consulting experience, with 3+ years leading CX projects
  • Experience with large contact center implementations
  • Experience managing a consulting team on a day-to-day basis to create client deliverables
  • Ability to articulate and compare alternative approaches, drawing from previous engagements
  • Ability to independently develop CX strategies based on strong analytical skills and business knowledge
  • Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
  • Ability to independently scope and size CX projects
  • Experience conducting business requirements definition sessions with client staff
  • Willing to travel through the US

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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