ZipRecruiter

Log In

1

Cx Solution Consultant Jobs (NOW HIRING)

Digital Asset

Lead CX Solution Manager

New York, NY · On-site

The CX Solution Design Lead is a player-coach, guiding a focused group of consultants while directly contributing to the success of our clients' Canton Network implementations. Responsibilities:

Genesys International

WI · On-site

This role sits at the intersection of executive customer engagement, AI-first CX solution strategy ... Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that ...

Digital Asset

Lead CX Solution Manager

New York, NY · On-site

$200K - $250K/yr

Leads the day-to-day execution of a focused team of CX consultants and solution designers, and manages performance formally and informally to ensure growth * Acts as the bridge between tactical ...

Genesys

This role sits at the intersection of executive customer engagement, AI-first CX solution strategy ... Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that ...

8100 United States - Genesys Cloud Services, Inc.

WI · On-site

This role sits at the intersection of executive customer engagement, AI-first CX solution strategy ... Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that ...

CEDENT

SAP CX Consultant

$40 - $60/hr

Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud. * Facilitate client conversations to ...

Verint

Our mission is to help organizations elevate Customer Experience (CX) and increase workforce ... The Sr. Solution Consultant works closely with solutions and product teams and will educate and ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsCx Solution Consultant Jobs

Cx Solution Consultant information

See salary details

$20.5K

$96.3K

$154.5K

How much do cx solution consultant jobs pay per year?

As of Sep 9, 2026, the average yearly pay for cx solution consultant in the United States is $96,299.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What is a CX Solution Consultant?

A CX Solution Consultant, or Customer Experience Solution Consultant, is a professional who helps organizations design, implement, and optimize solutions that enhance customer experiences across various touchpoints. They analyze business needs, recommend appropriate technologies or platforms, and work closely with sales and technical teams to ensure solutions meet client requirements. CX Solution Consultants often assist with product demonstrations, provide technical expertise, and support the sales process to help clients achieve their customer experience goals.

How does a CX Solution Consultant typically collaborate with sales and technical teams during the client engagement process?

As a CX Solution Consultant, you will frequently act as a bridge between the sales, technical, and client-facing teams. During client engagements, you collaborate closely with sales to understand customer needs, conduct product demonstrations, and help shape tailored customer experience (CX) solutions. You also partner with technical teams to ensure proposed solutions are feasible and align with the client's existing infrastructure. This role demands strong communication and project management skills, as you may facilitate workshops and serve as a key point of contact throughout the pre-sales and implementation phases.

What are the key skills and qualifications needed to thrive as a CX Solution Consultant, and why are they important?

To thrive as a CX Solution Consultant, you need strong expertise in customer experience strategies, business analysis, and solution design, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), contact center technologies, and relevant certifications (such as CCXP) is typically required. Exceptional communication, problem-solving, and stakeholder management skills help you build trust and deliver tailored solutions. These skills are crucial for effectively translating client needs into impactful CX initiatives that drive business growth and customer satisfaction.

What is the difference between Cx Solution Consultant vs Customer Success Manager?

AspectCx Solution ConsultantCustomer Success Manager
Primary RoleDesigns and implements customer solutions, provides technical expertiseEnsures customer satisfaction, manages ongoing relationships
Required SkillsTechnical knowledge, solution design, product expertiseCommunication, relationship management, customer advocacy
Work EnvironmentPre-sales, technical consulting, project-basedPost-sales, account management, ongoing support
Common CertificationsSalesforce certifications, technical certificationsCustomer success certifications, CRM training

While both roles focus on customer engagement, Cx Solution Consultants primarily handle technical solution design during the sales process, whereas Customer Success Managers focus on maintaining customer satisfaction and retention after the sale.

What are popular job titles related to Cx Solution Consultant jobs?

For Cx Solution Consultant jobs, the most frequently searched job titles are:

SAP CRM -- SAP CX Solution Architect

Detroit, MI • On-site

APN Consulting, Inc.
IT Services • 11 - 50 employees
Learn more about APN Consulting, Inc.external

$81.25 - $109.50/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. The company is seeking an experienced SAP CX Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client.
Responsibilities:
• Lead end-to-end solution architecture for SAP C4C Sales Cloud, ensuring alignment with business requirements and integration with IS-U and SOM.
• Define and own the CX solution blueprint, integration design, and overall architecture governance across CX, ERP, and middleware systems.
• Work closely with functional and technical teams to design scalable solutions leveraging SAP BTP Build, CPI, OpenText, and DocuSign.
• Provide technical and architectural guidance during Fit-Gap, Design, Build, and Testing phases of the project.
• Collaborate with project management and client stakeholders to ensure timely delivery, risk mitigation, and adherence to best practices.
• Conduct design review sessions, define technical standards, and ensure reusability and extensibility of CX components.
• Support integration with third-party applications, customer portals, and other utility-specific systems.
• Provide leadership in change management, cutover planning, and post go-live stabilization.
• Mentor onshore/offshore team members and ensure quality deliverables.
Qualifications:
Required:
• 14+ years of overall SAP experience, with 8+ years in SAP CX/C4C Sales Cloud implementation and architecture.
• Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration.
• Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX.
• Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.
• Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
• Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.
• Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders.
• Experience working in agile/hybrid project environments is an advantage.
• SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
• Prior experience with Greenfield implementations or large-scale CX transformation programs.
Preferred:
• Experience working in agile/hybrid project environments is an advantage.
Company:
APN Consulting, Inc. is a technology and talent solutions company helping enterprises maximize the value of their IT investments. Founded in 2002, the company is headquartered in Monmouth Junction, USA, with a team of 201-500 employees. The company is currently Growth Stage.
APN Consulting logo

About APN Consulting

Sourced by ZipRecruiter

APN Consulting is a professional services organization centered in the workforce solutions arena, situated in Monmouth Junction, NJ, United States. The company, established in 2002, operates in the Information Technology and Staffing and Recruiting industry, offering services that range from staff augmentation to end-to-end project engagements and direct placement services to suit clients' varying needs. Their mission is to help their clients succeed by providing them with solutions that solve their most complex business and technology challenges. Over the years, APN Consulting has built a reputation for integrity, quality, business understanding, and building lasting relationships with their clients and partners, creating an impressive track record in delivering successful solutions.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Monmouth Junction, NJ, US

Year founded

2002

Social media

FacebookTwitter

View All APN Consulting Jobs

Apply