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Cx Project Manager Jobs in Massachusetts (NOW HIRING)

3B Staffing LLC

Senior Manager CX&I

Boston, MA · On-site

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST ... Exposure to or experience with program or project management (light oversight, governance, and ...

3B Staffing LLC

Senior Manager CX&I

Boston, MA · On-site

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST ... Exposure to or experience with program or project management (light oversight, governance, and ...

Shawmut

Senior Project Manager

Boston, MA

$145K - $210K/yr

... CX, IQ/OQ, Validation). Preferably at least one cGMP project is over $25M in volume, and one was ... Experience in managing a client to build an account * Successfully led pursuits * Demonstrated the ...

Shawmut

Senior Project Manager

Boston, MA · On-site

$145K - $210K/yr

... CX, IQ/OQ, Validation). Preferably at least one cGMP project is over $25M in volume, and one was ... Experience in managing a client to build an account * Successfully led pursuits * Demonstrated the ...

Shawmut

Senior Project Manager

Boston, MA · On-site

$145K - $210K/yr

... CX, IQ/OQ, Validation). Preferably at least one cGMP project is over $25M in volume, and one was ... Experience in managing a client to build an account * Successfully led pursuits * Demonstrated the ...

CAI

Building Commissioning Project Manager

Boston, MA

$100K - $150K/yr

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Building Commissioning Project Manager

Boston, MA · On-site

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Building Commissioning Project Manager

Boston, MA

$102K - $138K/yr

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Building Commissioning Project Manager

Boston, MA · On-site

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Building Commissioning Project Manager

Boston, MA · On-site

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CAI

Building Commissioning Project Manager

Boston, MA · On-site

... Cx Planner, Kneat or similar. - Strong familiarity with commissioning processes, including Enhanced Commissioning LEED requirements. - Knowledge of industry-specific standards and regulatory ...

CenterWell

Pharmacy Senior CX Professional

Boston, MA · On-site

... projects. You will translate customer experience data into applicable insights and support end-to ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

Port

CX Operations & Programs Manager

Boston, MA · On-site +1

... Programs Manager t o join our Customer Experience team, reporting directly to the Head of CX ... Directly configure and maintain HubSpot CS workflows, custom properties, project objects, and view ...

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All JobsCx Project JobsCx Project Manager JobsCx Project Manager Jobs in Massachusetts

Cx Project Manager information

See Massachusetts salary details

$48.6K

$105.5K

$168.7K

How much do cx project manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx project manager in Massachusetts is $105,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a CX project manager?

Cx Project Managers, also known as Commissioning Project Managers, oversee the commissioning process of building projects to ensure that all systems and components are designed, installed, tested, operated, and maintained according to the owner's requirements. They coordinate between stakeholders, manage schedules, and ensure quality control throughout the project lifecycle. Their role is crucial for verifying that a building’s systems—like HVAC, electrical, and plumbing—function as intended and meet safety and efficiency standards.

How does a CX project manager typically collaborate with cross-functional teams to improve customer experience initiatives?

A CX Project Manager regularly partners with departments such as marketing, product development, customer support, and IT to align customer experience goals and ensure seamless project execution. This role often facilitates workshops, leads status meetings, and manages communication channels to keep everyone informed and engaged. Successful CX Project Managers act as liaisons, translating customer insights into actionable strategies and ensuring that project milestones are met. This collaborative approach not only drives improvements but also helps to foster a customer-centric culture throughout the organization.

What are the key skills and qualifications needed to thrive as a CX project manager, and why are they important?

To thrive as a CX Project Manager, you need expertise in customer experience strategy, project management methodologies, and a relevant degree—often supported by PMP or similar certifications. Familiarity with CX platforms, CRM systems like Salesforce, and data analytics tools is typically required. Exceptional communication, stakeholder management, and problem-solving skills help distinguish top performers in this role. These abilities are vital for ensuring seamless project delivery that enhances customer satisfaction and drives business outcomes.

What is the difference between Cx Project Manager vs UX Designer?

AspectCx Project ManagerUX Designer
Required CredentialsProject management certifications (PMP, CAPM), industry experienceDesign degrees, UX certifications (NN/g, Human Factors)
Work EnvironmentCollaborates with cross-functional teams on customer experience projectsFocuses on user research, wireframing, and interface design
Employer & Industry UsageUsed in customer-centric industries like retail, telecom, financeCommon in tech, software, and product development sectors

The Cx Project Manager oversees customer experience projects, coordinating teams and ensuring project delivery, while the UX Designer focuses on designing user interfaces and improving user interactions. Both roles aim to enhance customer satisfaction but differ in their core responsibilities and skill sets.

What are popular job titles related to Cx Project Manager jobs in Massachusetts? For Cx Project Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Cx Project Manager jobs in Massachusetts look for? The top searched job categories for Cx Project Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Cx Project Manager jobs? Cities in Massachusetts with the most Cx Project Manager job openings:
Cx Project Manager jobs near you
Infographic showing various Cx Project Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $105,455 per year, or $50.7 per hour.

Commissioning Engineer / Project Manager - Boston, MA

Bala Consulting

Boston, MA • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description


Bala Consulting Engineers is a 200-person engineering firm headquartered just outside of Philadelphia in Wayne, PA with full-service offices in New York, NY, Boston, MA, Baltimore, MD, and Washington, DC.
We are seeking an ambitious individual to serve as a Commissioning Project Manager (CxPM) with expertise in mechanical / controls systems based out of our Boston office. This position will place a successful candidate into a team of industry leading commissioning/QA-QC mechanical systems testing engineers who lead the Commissioning process and provide technical oversight of the testing of mechanical equipment, controls and distribution systems. Project oversight includes but is not limited to, mechanical system(s) upgrades in existing facilities, new mechanical systems testing (new construction) for fortune 500 companies throughout the U.S. Projects include data centers, trading floors, broadcast facilities, high rise infrastructure, healthcare, and high-end office HVAC systems. Scope includes ASHRAE Level-1 through Level-5 Commissioning, LEED Cx, Energy Code Cx, Retro Cx on mechanical infrastructure equipment, distribution and controls systems. It also includes predictive preventative maintenance program planning and execution, and systemic and component troubleshooting throughout the commissioning process.
ROLES AND RESPONSIBILITIES:
Manage Cx Projects

  • Serve as a project manager on select projects in the Cx Group. Project types include data centers, new builds, renovations, fit-outs and infrastructure upgrades, LEED Cx, Energy Code Cx and Retro Cx.
  • The CxPM role is client facing. The responsibilities include: reviewing RFP’s, attending pre-bid walkthroughs and writing proposals, test scripts, and reports. The role also includes planning of work, execution and day-to-day management of internal teams and clients.
  • The CxPM will provide all management functions including scope responsibilities, client management, scheduling, and financials.
  • Assist other CxPM’s across all locations of the enterprise.
  • As a CxPM based out of the Boston office, it is expected that the majority of time will be spent in the local area. Travel to other Bala offices is encouraged on an as-needed basis. National travel to project sites is expected and will occur infrequently on an as-needed basis based on the requirements of the project. This candidate must be willing to work various hours (days, nights, weekends etc.) to support project commissioning activities.

Participate in Project Staffing Support

  • Review workforce projections and determine how it relates to staffing.
  • Identify times and strategies to manipulate design schedules to work with staffing.
  • Provide input on individual staff member performance, advancement, and potential.
  • Participate in staff performance reviews when appropriate.
  • Drive ownership, accountability and culture through the company.
  • Interact with partners and executives on a regular basis to further the growth and quality agenda of the firm.

Marketing / Business Development Support

  • Identify potential business opportunities.
  • Work with the leadership team to develop fees on complex projects.
  • Develop and maintain client relationships.
  • Grow the volume and footprint of the office market sectors.

Qualifications:
At least 5-7 years’ experience in commissioning or adjacent field (construction, owner’s representative, etc.)

  • Bachelor’s degree in engineering or other relevant field
  • PE/CEM/CBCP/BCxP preferred
  • Data center experience preferred
  • Experience managing projects and people
  • Strong interpersonal and team building skills
  • Strong technical writing skills
  • Knowledge of building codes
  • Knowledge of industry best practices and the latest technologies for mechanical / controls systems commissioning
  • Knowledge of electrical, plumbing, and fire protection systems a plus

Bala is a dynamic growth-oriented company, built on relationships with our clients, staff, and industry partners. At Bala you will enjoy an exceptional employee experience that results in a successful career based on collaboration, leadership and personal development. As a multi-discipline engineering firm, Bala is a leader in innovative designs for building systems in High Rise, Mission Critical, Multi-Unit Housing, Commercial Office, Higher Education, Transportation, Adaptive Reuse and Life Science facilities.

Bala offers comprehensive benefits:

  • Medical, Dental, and Vision insurance package
  • 401(k) with employer match
  • Employer Paid Life Insurance
  • Up to (5) weeks of PTO based on years of experience and (8) paid holidays
  • 8 hours of Volunteer Time Off
  • Tuition and Licensure Reimbursement
  • Federal Student Loan Assistance including match up to $5,250 per year
  • Section 529 Plan (College Saving Plan)
  • Employee Referral Program
  • This is a Full-time in office role and qualifies for one day of remote work

Follow us @balaconsultingengineers on Instagram and LinkedIn

Accepting resumes from candidates only. Agencies must obtain advance written approval from Bala Consulting Engineer’s HR/Recruiting Department to submit resumes. This approval must be in the form of a valid fully executed contract for service as well as a request to submit candidates to a specific job opening. Bala Consulting Engineers will not pay a fee to any Agency that does not have such an agreement in place, or for positions for which candidates have not been specifically requested.

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