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Cx Program Manager Jobs in Lombard, IL (NOW HIRING)

Braze

Director, CX Business Systems

Chicago, IL

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

... BSA) and technical program managers (TPM) team, and define the strategic roadmap for our CX ... technology stack. This is a critical and visible leadership role for an experienced and visionary ...

Energy CX

Manager, Supplier Relations

Chicago, IL

$125K - $180K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Support negotiations around commission structures and incentive programs * Monitor and flag ...

Energy CX

Manager, Supplier Relations

Chicago, IL · On-site

$125K - $180K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Support negotiations around commission structures and incentive programs * Monitor and flag ...

Pfizer

Sr. Manager, CX Research

Lake Forest, IL

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

... that manages company-wide reporting, projects, and processes. It's not a role that executes an ... programs, and compliance infrastructure that doesn't exist at Energy CX today. If you excel at ...

Energy CX

Director of Compliance

Chicago, IL

$135K - $165K/yr

... that manages company-wide reporting, projects, and processes. It's not a role that executes an ... programs, and compliance infrastructure that doesn't exist at Energy CX today. If you excel at ...

U.S. Bank

CX Insights Consultant - Payments

Chicago, IL · On-site

Eight to ten years of experience in project management activities Preferred Skills/Experience * 8+ ... Experience with Voice of Customer (VoC) programs and platforms such as Qualtrics. * Knowledge of CX ...

US Bank

CX Insights Consultant - Payments

Chicago, IL · Hybrid

Eight to ten years of experience in project management activities Preferred Skills/Experience * 8+ ... Experience with Voice of Customer (VoC) programs and platforms such as Qualtrics. * Knowledge of CX ...

Energy CX

Senior IT Systems Engineer

Chicago, IL · On-site

$110K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Familiarity with vulnerability management programs and penetration testing coordination

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Lombard, IL

Cx Program Manager information

See Lombard, IL salary details

$37.9K

$105.8K

$154.5K

How much do cx program manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for cx program manager in Lombard, IL is $105,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $130,400.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What job categories do people searching Cx Program Manager jobs in Lombard, IL look for?

The top searched job categories for Cx Program Manager jobs in Lombard, IL are:

What cities near Lombard, IL are hiring for Cx Program Manager jobs?

Cities near Lombard, IL with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Lombard, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $105,750 per year, or $50.8 per hour.

Program Manager, Airports & Venues CX

Chicago, IL • On-site

Uber Technologies, Inc.
Ground Public Transportation • 10K+ employees

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

People enjoy working here

Recommended by students

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Learn more about Uber Technologies, Inc.external

Full-time

Retirement

Re-posted 21 days ago

Job description


About the Role
Airports and venues are Uber's highest-stakes customer experience moments. Airports alone account for approximately 15% of Uber's Mobility Gross Bookings globally - a disproportionate share driven by our premium portfolio, high-value riders, and the structural complexity of airport operations across 100+ priority hubs worldwide. On a platform completing more than 40 million trips every day, airport journeys punch well above their weight: they disproportionately shape how business travelers, tourists, and premium users perceive Uber. A single poor experience at a priority hub doesn't just generate a support ticket; it drives churn among the cohort most likely to be first-trip riders, most likely to upgrade to premium products, and most likely to become long-term brand advocates.
The Airports & Venues CX program owns the global strategy to eliminate that friction at scale. We sit at the intersection of Ops, Product, and CX - translating on-the-ground airport complexity (staging lots, regulatory constraints, fare structures, matching algorithms, wayfinding failures) into systemic, data-driven solutions that reduce defects across the top 100+ priority airports worldwide including venues.
As Program Manager, Airports & Venues CX, you will own the global defect reduction program - the most consequential initiative within this domain. You are the person who understands what is driving each basis point of airport defect rates across key issues such as fare disputes, cancellations, lost items or transaction issues at our priority hubs, and builds the cross-functional machine that surfaces customer insights, quantifies root causes drives and advocates for product and on ground improvements to bring that number down - structurally, not episodically.
This role is ideal for a senior CX, support operations, product operations, or travel operations leader who combines analytical rigor, customer empathy, AI fluency, and deep comfort operating in complex physical environments such as airports, airlines, mobility platforms, hospitality, logistics, or large-scale venues.
~~ ~~
Responsibilities
For Chicago, IL-based roles: The base salary range for this role is USD $146,000 per year - USD $162,000 per year.
For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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