Cx Program Manager Jobs in Gardner, IL (NOW HIRING)

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

To create and execute effective programs across the Johnstone Supply organization through collaboration, communication, analysis and training. To serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.  Ensure all efforts align with the goals of the department and the Company strategy.

• Collaborates with the Strategic Accounts Director on developing effective growth strategies through an understanding of distributor, customer, and Company expectations and capabilities.
• Collaborate with the SA team to launch and execute new programs through the Distributors, by providing ongoing analysis, identifying opportunities for growth, and troubleshooting account issues
• Understand company systems, technology and distributor operations to align the program with customer and distributor requirements
• Meet regularly with accounts and distributors to drive momentum and engagement
• Provide new ideas to improve and grow accounts
• Partner with program operations to execute integrations, truck stocking and other operational systems
• Collaborate with the products team to identify key sales initiatives to drive through accounts
• Partner with marketing team to identify opportunities to drive marketing initiatives through accounts
• Collaborate with eCommerce team to provide CX input, understand how the accounts can grow through use
• Ongoing collaboration with vendor partners, understanding key product initiatives, the vendor's goals and their engagement strategy with strategic accounts

• Drive new Strategic Accounts programs through the Johnstone Supply distributors by reviewing opportunities with stores, introducing Account Representatives to stores, assisting in setting up Accounts in store systems, and providing program information and training to stores.                                    

• Drive Distributor implementation of  Strategic Accounts programs by reviewing opportunities with stores, introducing key stakeholders, assist in setting up Accounts in store systems, and providing ongoing information and training to stores.
• Contributes to the long-term growth and success of the Strategic Accounts Department by: completing sales calls, performing account management, expanding new and existing business opportunities, and setting up new accounts.
• Supports the Strategic Accounts Manager in growing sales by identifying national opportunities and vendor partners, advocating Member needs, determining internal requirements, and developing Strategic Accounts proposals.
• Implements and manages Strategic Accounts initiatives and performs account management for the Strategic Accounts Department.
• Manages calls and communications from existing strategic accounts to address and resolve any issues.
• Provides inside sales support for Strategic Accounts by fielding and responding to Account and store questions, requests for quotes, product crosses, shipping and billing issues, etc.
• Evaluates the success and effectiveness of programs and services from both the Member and Strategic Account perspectives by gathering and analyzing data.  Communicates results and drives continual improvement efforts.
• Ensures complete and accurate documentation of Strategic Accounts programs, processes and procedures.
• Completing any special projects or duties designated by the Strategic Accounts Director.
• This position has a 30% travel commitment throughout the fiscal year.

Education and/or Experience: Associate's degree (A.A./A.S.) from an accredited college or university; at least five years of related experience; or equivalent combination of education and experience. A Bachelor's Degree (B.A./B.S.) from a four-year college or university is preferred, but not required for this role.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Technical Knowledge, Skills, and Abilities:

• Ability to use current word processing and spreadsheet programs (Word, Excel).
• Ability to build reports in a well-planned and thoughtful manner

Process Knowledge, Skills, and Abilities:

Communication Skills:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to walk. Specific vision requirements are close and peripheral vision.

We're also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees' growth, well-being, and success drives the company's success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay - we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Starting Salary: $115,000 - $130,000