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Cx Program Manager Jobs in Laurel, MD (NOW HIRING)

ICF

Product Lead

Reston, VA · On-site

... Management System (CFSR DMS), CFSR Portal, Online Monitoring System (OMS), E-Learning Academy, PIP ... X/CX resources, developers, QA/508 specialists, helpdesk staff, and program SMEs. In a lean ...

ICF International, Inc.

Product Lead

Reston, VA · On-site

... Management System (CFSR DMS), CFSR Portal, Online Monitoring System (OMS), E-Learning Academy, PIP ... X/CX resources, developers, QA/508 specialists, helpdesk staff, and program SMEs. In a lean ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Laurel, MD

Cx Program Manager information

See Laurel, MD salary details

$38.2K

$106.5K

$155.7K

How much do cx program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cx program manager in Laurel, MD is $106,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,400.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What job categories do people searching Cx Program Manager jobs in Laurel, MD look for?

The top searched job categories for Cx Program Manager jobs in Laurel, MD are:

Cx Program Manager jobs near you

Regulatory Compliance Manager, GTM Enablement

Range

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

At Range, we're building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let's create it together.
We're building AI-powered wealth management. Investments, taxes, retirement, estate planning, all in one platform instead of scattered across different advisors and apps. We're backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more. We're growing fast while still small enough that everyone's work is visible and impactful.
About the role
As the Regulatory Compliance Manager, Go-to-Market Enablement, you'll help Range move faster- responsibly. This role sits at the intersection of product, marketing, and compliance, with a core mission of enabling scalable, low-friction approvals for client-facing experiences while maintaining strong regulatory standards and exam-ready evidence.
You'll own day-to-day marketing and product compliance workflows, serving as a trusted partner to Product, Engineering, Design, Marketing, and CX. This is a highly cross-functional role for someone who enjoys translating regulatory requirements into practical guidance that supports innovation and growth.
We're excited to hire this role at Range's Headquarters in McLean, VA or our hub in New York City. All of our positions follow an in-office schedule Monday through Friday, allowing you to collaborate directly with your team. If you're not currently based in the area but love what you see, let's discuss relocation as part of your journey to joining us.
What you'll do with us
  • Run the day-to-day marketing and advertising compliance program, including reviews and approvals under the SEC Marketing Rule and FINRA communications standards
  • Own compliance enablement for client-facing products and releases, partnering with Product, Engineering, Design, and CX to review requirements for new features, disclosures, and user flows (e.g., onboarding, education content, recommendations, prompts, and in-app messaging)
  • Support Range's expansion into video and long-form content-such as market insights, webinars, and video advertising - by providing timely, clear, and scalable compliance reviews
  • Maintain and evolve books-and-records practices related to advertising and client communications, including ownership of workflows and documentation within compliance systems
  • Serve as the subject matter expert for advertising and client communications compliance, translating regulatory rules into clear guidance, templates, and training for partner teams
  • Promote exam and audit readiness by ensuring clean documentation, consistent record keeping, and efficient response processes
What will set you apart
  • Experience in regulatory compliance within investment advisory, fintech, or financial services, with a focus on marketing, advertising, or product-related compliance
  • Strong working knowledge of SEC Marketing Rule requirements and FINRA communications standards
  • Proven ability to partner cross-functionally with product, marketing, and engineering teams in fast-moving environments
  • Practical, solutions-oriented mindset-able to balance regulatory rigor with business velocity
  • Strong organizational skills and attention to detail, especially around documentation and record keeping
  • Ability to translate complex regulatory requirements into clear, actionable guidance for non-compliance stakeholders
  • Experience supporting regulatory exams, audits, or inquiries is a plus
  • Familiarity with compliance tools and systems for advertising review and books-and-records management is a plus
  • Series 7 and Series 24 are required

Benefits
  • Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
  • 401(k): Retirement savings program to support your future
  • Paid Time Off: Dedicated time to reset and recharge plus most federal holidays
  • Parental Leave: Comprehensive leave policy for growing families
  • Meals: Select meals covered throughout the week
  • Fitness: Monthly movement stipend
  • Equity & Career Growth: Early exercise eligibility and a strong focus on professional development
  • Annual Compensation Reviews: Salary and equity refreshes based on performance
  • Boomerang Program: After two years at Range, you can take time away to start your own company. We'll hold your spot for 6 months - and pause your equity vesting, which resumes if you return

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

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