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Cx Program Manager Jobs in Laurel, MD (NOW HIRING)

UL Solutions

Customer Advocate

Washington, DC · On-site

$73K - $97K/yr

Holistically addresses actionable insights submitted through the Voice of Customer program as well ... Develops monthly and quarterly management reports to provide CX improvement project updates for the ...

WSSC Water

Manager, Customer Experience

Laurel, MD

Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify ... Oversee end-to-end CX metrics, including effort scores, journey performance, and satisfaction by ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Laurel, MD

Cx Program Manager information

See Laurel, MD salary details

$38.2K

$106.5K

$155.7K

How much do cx program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cx program manager in Laurel, MD is $106,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,400.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

What job categories do people searching Cx Program Manager jobs in Laurel, MD look for?

The top searched job categories for Cx Program Manager jobs in Laurel, MD are:

Cx Program Manager jobs near you

Commissioning Engineer / Project Manager - Arlington, VA

Bala Consulting

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description


Bala Consulting Engineers is a 200-person engineering firm headquartered just outside of Philadelphia in Wayne, PA with full-service offices in New York, NY, Boston, MA, Baltimore, MD, and Washington, DC.
We are seeking an ambitious individual to serve as a Commissioning Engineer & Project Manager (CxPM) with expertise in mechanical / controls systems based out of our Alrington,VA office. This position will place a successful candidate into a team of industry leading commissioning/QA-QC mechanical systems testing engineers who lead the Commissioning process and provide technical oversight of the testing of mechanical equipment, controls and distribution systems. Project oversight includes but is not limited to, mechanical system(s) upgrades in existing facilities, new mechanical systems testing (new construction) for fortune 500 companies throughout the U.S. Projects include data centers, trading floors, broadcast facilities, high rise infrastructure, healthcare, and high-end office HVAC systems. Scope includes ASHRAE Level-1 through Level-5 Commissioning, LEED Cx, Energy Code Cx, Retro Cx on mechanical infrastructure equipment, distribution and controls systems. It also includes predictive preventative maintenance program planning and execution, and systemic and component troubleshooting throughout the commissioning process.
ROLES AND RESPONSIBILITIES:
Manage Cx Projects

  • Serve as a project manager on select projects in the Cx Group. Project types include data centers, new builds, renovations, fit-outs and infrastructure upgrades, LEED Cx, Energy Code Cx and Retro Cx.
  • The CxPM role is client facing. The responsibilities include: reviewing RFP’s, attending pre-bid walkthroughs and writing proposals, test scripts, and reports. The role also includes planning of work, execution and day-to-day management of internal teams and clients.
  • The CxPM will provide all management functions including scope responsibilities, client management, scheduling, and financials.
  • Assist other CxPM’s across all locations of the enterprise.
  • As a CxPM based out of the Boston office, it is expected that the majority of time will be spent in the local area. Travel to other Bala offices is encouraged on an as-needed basis. National travel to project sites is expected and will occur infrequently on an as-needed basis based on the requirements of the project. This candidate must be willing to work various hours (days, nights, weekends etc.) to support project commissioning activities.

Participate in Project Staffing Support

  • Review workforce projections and determine how it relates to staffing.
  • Identify times and strategies to manipulate design schedules to work with staffing.
  • Provide input on individual staff member performance, advancement, and potential.
  • Participate in staff performance reviews when appropriate.
  • Drive ownership, accountability and culture through the company.
  • Interact with partners and executives on a regular basis to further the growth and quality agenda of the firm.

Marketing / Business Development Support

  • Identify potential business opportunities.
  • Work with the leadership team to develop fees on complex projects.
  • Develop and maintain client relationships.
  • Grow the volume and footprint of the office market sectors.

Qualifications:
At least 5-7 years’ experience in commissioning or adjacent field (construction, owner’s representative, etc.)

  • Bachelor’s degree in engineering or other relevant field
  • PE/CEM/CBCP/BCxP preferred
  • Data center experience preferred
  • Experience managing projects and people
  • Strong interpersonal and team building skills
  • Strong technical writing skills
  • Knowledge of building codes
  • Knowledge of industry best practices and the latest technologies for mechanical / controls systems commissioning
  • Knowledge of electrical, plumbing, and fire protection systems a plus

Bala is a dynamic growth-oriented company, built on relationships with our clients, staff, and industry partners. At Bala you will enjoy an exceptional employee experience that results in a successful career based on collaboration, leadership and personal development. As a multi-discipline engineering firm, Bala is a leader in innovative designs for building systems in High Rise, Mission Critical, Multi-Unit Housing, Commercial Office, Higher Education, Transportation, Adaptive Reuse and Life Science facilities.

Bala offers comprehensive benefits:

  • Medical, Dental, and Vision insurance package
  • 401(k) with employer match
  • Employer Paid Life Insurance
  • Up to (5) weeks of PTO based on years of experience and (8) paid holidays
  • 8 hours of Volunteer Time Off
  • Tuition and Licensure Reimbursement
  • Federal Student Loan Assistance including match up to $5,250 per year
  • Section 529 Plan (College Saving Plan)
  • Employee Referral Program
  • This is a Full-time in office role and qualifies for one day of remote work

Follow us @balaconsultingengineers on Instagram and LinkedIn

Accepting resumes from candidates only. Agencies must obtain advance written approval from Bala Consulting Engineer’s HR/Recruiting Department to submit resumes. This approval must be in the form of a valid fully executed contract for service as well as a request to submit candidates to a specific job opening. Bala Consulting Engineers will not pay a fee to any Agency that does not have such an agreement in place, or for positions for which candidates have not been specifically requested.

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