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Cx Partners Jobs (NOW HIRING)

Kikoff

CX Strategy Manager

San Francisco, CA

Partner x-functionally to improve efficiency and influence roadmap decisions * Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights ...

Medallia, Inc.

Senior CX Advisor

Pleasanton, CA · On-site

$150K - $151K/yr

Medallia Experience Advisors partner with our clients and internal Medallia teams as strategic ... We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer ... Partner with Customer Operations, Product, and Data teams to implement solutions * Own initiatives ...

RemX

CX Supervisor

Atlanta, GA · On-site

$28/hr

Consumer Experience (CX) Supervisor Jacksonville, FL | Full-Time | $28-29/hr | Temp-to-Hire (4-6 ... Partner with Workforce Management to maintain staffing and coverage needs. * Implement process ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure ... Represent CX in EPD conversations with a point of view grounded in customer outcomes and ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure ... Represent CX in EPD conversations with a point of view grounded in customer outcomes and ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure ... Represent CX in EPD conversations with a point of view grounded in customer outcomes and ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments* Increase adoption of self-service and AI ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments * Increase adoption of self-service and AI ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

Partner x-functionally to improve efficiency and influence roadmap decisions * Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure ... Represent CX in EPD conversations with a point of view grounded in customer outcomes and ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Partner with Product, Engineering, and AI teams to align capabilities to real customer needs ... Drive modern CX strategy for SMB and Micro SMB segments * Increase adoption of self-service and AI ...

Zoom Video Communications, Inc.

Partner Technical Advisor

$118K - $119K/yr

Your mission is to ensure Zoom's strategic partners can confidently deploy, support, and grow Zoom CX solutions across their customer base - without heavy Zoom involvement - by equipping them with ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure ... Represent CX in EPD conversations with a point of view grounded in customer outcomes and ...

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How much do cx partners jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for cx partners in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Cx Partners vs UX Designer?

AspectCx PartnersUX Designer
Required CredentialsBachelor's in design, psychology, or related field; experience in customer experience strategyBachelor's in design, human-computer interaction, or related field; portfolio showcasing design work
Work EnvironmentConsulting firms, client sites, collaborative teamsDesign studios, tech companies, corporate offices
Industry UsageCustomer experience consulting, service designUser interface and experience design, product development

While both roles focus on improving user interactions, Cx Partners typically work on broader customer experience strategies across multiple touchpoints, often within consulting environments. UX Designers concentrate on designing specific user interfaces and experiences within digital products. Understanding these differences helps organizations choose the right expertise for their needs.

More about Cx Partners jobs
What states have the most Cx Partners jobs? States with the most job openings for Cx Partners jobs include:
What job categories do people searching Cx Partners jobs look for? The top searched job categories for Cx Partners jobs are:
Cx Partners jobs near you
Infographic showing various Cx Partners job openings in the United States as of August 2026, with employment types broken down into 4% Internship, 92% Full Time, and 4% Part Time. Highlights an 73% In-person, 4% Hybrid, and 23% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

CX Strategy Manager

Kikoff

San Francisco, CA

Full-time

Re-posted 12 days ago

Job description

CX Strategy ManagerAbout this role

As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.

This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.

Role & responsibilitiesAI Automation & CX Systems
  • Own chatbot and AI automation strategy (coverage, containment, escalation quality)
  • Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
  • Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
  • Lead development of internal tools that significantly improve team efficiency and quality
CX Strategy, Measurement & Decision-Making
  • Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
  • Build dashboards and establish consistent measurement frameworks across CX
  • Own and drive decisions on key CX levers using ROI frameworks
  • Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
CX Gap Identification & Execution
  • Own cross-functional CX issues:
    • Complex trade-offs in onboarding, payments, and other core areas
    • Dead-end experiences where users fail silently
    • Root causes of complaints and regulatory risk
  • Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
Team & Cross-functional Leadership
  • Hire, manage, and develop CX Strategy Associates
  • Partner x-functionally to improve efficiency and influence roadmap decisions
  • Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
Expertise & experience required
  • 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have:

  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

Apply