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Cx Operations Jobs in Romeoville, IL (NOW HIRING)

Energy CX

Senior IT Systems Engineer

Chicago, IL · On-site

$110K/yr

About Energy CX: Energy CX is redefining the energy brokerage industry as the fastest-growing ... Run internal IT operations including device management, MDM, account provisioning, on/offboarding ...

WeTravel

People Operations Partner GTM

Chicago, IL · On-site

$100K - $115K/yr

Your core responsibility: own the full people partnership for our GTM org - Commercial, CX and ... Have a people operations background (rather than recruitment): comfortable with US multi-state ...

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All JobsCx Operations JobsCx Operations Jobs in Romeoville, IL

Cx Operations information

See Romeoville, IL salary details

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How much do cx operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cx operations in Romeoville, IL is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $28.17 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are popular job titles related to Cx Operations jobs in Romeoville, IL?

For Cx Operations jobs in Romeoville, IL, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Romeoville, IL look for?

The top searched job categories for Cx Operations jobs in Romeoville, IL are:

What cities near Romeoville, IL are hiring for Cx Operations jobs?

Cities near Romeoville, IL with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,224 per year, or $24.6 per hour.

Senior IT Systems Engineer

Energy CX

Chicago, IL • On-site

$110K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX? 

  • Entrepreneurial and ambitious culture with a great team oriented environment
  • Fastest growing energy broker in the country
  • One of the fastest growing companies in Chicago
  • Recognized by Fortune and Great Places to work US
  • Named on Inc 5000’s list of America’s fastest growing companies

Compensation

  • Year One Earnings → $110,000+

Title: Senior IT Systems Engineer 
About this Job

As a Senior IT Systems Engineer, you'll own and operate the company's IT and cloud infrastructure end-to-end, from helpdesk and device management to cloud architecture and security compliance. 

This is a hands-on, in-person role at a company of 100+ and growing. We'll calibrate scope and seniority to your experience, with a clear path to expand responsibilities as we scale.

Daily and Monthly Responsibilities

  • IT Operations & Support
    • Run internal IT operations including device management, MDM, account provisioning, on/offboarding, endpoint protection, domain management, and help desk support
    • Lead phishing training and security awareness programs
    • Serve as internal point of contact for IT vendor relationships
  • Security & Compliance
    • Administer and enforce access controls, IAM, sharing rules, and security policies across SaaS tools (Google Workspace and others)
    • Think proactively about compliance frameworks and related controls, owning evidence collection, audit coordination, ongoing maintenance, access reviews, and policy documentation
    • Develop and maintain disaster response and business continuity plans
  • Cloud Infrastructure & Observability
    • Design, deploy, and own cloud infrastructure across AWS and DigitalOcean, including VPCs, IAM, and networking
    • Implement and maintain Infrastructure as Code (Terraform or equivalent) with appropriate isolation and promotion workflows
    • Own logging and observability strategy across infrastructure and applications

Skills & Qualifications

  • 5+ years in a hybrid IT/infrastructure role at a small or mid-sized company, or an equivalent split between sysadmin/IT and DevOps/cloud engineering
  • Strong foundation in IT operations: device management, MDM platforms (Jamf, Kandji, Intune, or similar), endpoint protection, and tier-1/2 helpdesk support
  • Experience administering Google Workspace and other SaaS tools at the policy and access-control level
  • Working knowledge of networking fundamentals: DNS, TCP/IP, firewalls, VPNs
  • Comfort owning the helpdesk function (this role includes hands-on support, not just architecture)
  • Scripting proficiency in at least one of: Bash, Python, or similar
  • Strongly Preferred
    • Hands-on experience with AWS (VPC, IAM, EC2, networking) is a plus
    • Working knowledge of Infrastructure as Code (Terraform or equivalent)
    • Experience preparing for or maintaining compliance frameworks (SOC2, ISO 27001, HIPAA, or similar)
    • Familiarity with vulnerability management programs and penetration testing coordination
    • Familiarity with logging and observability stacks (Datadog, Grafana, CloudWatch, etc.)
    • Active engagement with AI in your own work: track record of using AI coding tools (Copilot, Cursor, Claude Code, or similar) to accelerate IaC authoring and infrastructure automation, scaling infrastructure for AI workloads, evaluating AI-native DevOps tooling, and setting standards for responsible AI use across teams
  • Nice to Have
    • Prior experience as the sole or first IT/infrastructure hire at a startup
    • Industry certifications such as CompTIA A+, Network+, or Security+
    • Cloud or security certifications such as AWS Solutions Architect, SysOps, Security Specialty, or CISSP

Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.

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