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Cx Operations Jobs in Chicago, IL (NOW HIRING)

Giga AI Inc

Enterprise Sales Director

Chicago, IL · On-site

$150/day

Develop deep, trusted partnerships with executive stakeholders across CX, Operations, and Product teams. * Drive growth across key logos: Lead expansion within our largest customers and convert POCs ...

US Bank

CX Insights Consultant - WCIB

Chicago, IL · Hybrid

Bank is seeking a Customer Experience (CX) Insights Consultant to play a key role in shaping and ... Synthesize quantitative, qualitative, and operational data into clear, compelling insights that ...

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The Aspen Group

Director, Commercial Operations

Chicago, IL · On-site

$160 - $210/hr

Work with leaders across the Marketing/CX team to drive performance across the patient funnel, including diagnosing performance, prioritizing actions, ensuring the team is focused on the right things ...

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Showing results 21-40

All JobsCx Operations JobsCx Operations Jobs in Chicago, IL

Cx Operations information

See Chicago, IL salary details

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How much do cx operations jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for cx operations in Chicago, IL is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $28.46 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

Do customer experience operations jobs require a degree?

Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.

What are customer experience operations?

Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.

What is a Cx Operations specialist?

A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.

What are popular job titles related to Cx Operations jobs in Chicago, IL?

For Cx Operations jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Chicago, IL look for?

The top searched job categories for Cx Operations jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Cx Operations jobs?

Cities near Chicago, IL with the most Cx Operations job openings:

Cx Operations jobs near you

Engineering Manager - CX/CCaaS Platform (Remote)

Sangoma

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Engineering Manager - CX/CCaaS PlatformBuild It. Scale It. Own It.

At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS), Contact Center as a Service (CCaaS), SIP Trunking, and Customer Experience (CX) solutions used by organizations worldwide.

We are seeking an experienced Engineering Manager - CX/CCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of Sangoma's Contact Center and Customer Experience platforms.

This role is ideal for a hands-on engineering leader who combines strong people management skills with the technical depth needed to guide architecture discussions, mentor senior engineers, and drive the successful delivery of cloud-based communications solutions. The successful candidate will have experience leading distributed engineering teams and working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or related SaaS environments.

Location: United States, Canada, or Medellin, Colombia

Your Role

  • Lead, mentor, and develop a globally distributed team of software engineers across multiple countries and time zones.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions.
  • Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance.
  • Guide architecture discussions, technical design reviews, and engineering best practices.
  • Participate in code reviews and provide technical leadership to engineers and technical leads.
  • Drive the successful delivery of new features, enhancements, integrations, and platform improvements.
  • Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code.
  • Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence.
  • Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
  • Recruit, develop, and retain top engineering talent while supporting career growth and team engagement.

Requirements

Your Background

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 5+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.

Preferred Qualifications

  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations.
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies.
  • Experience with Elixir would be fantastic.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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