Cx Operations Jobs in Austin, TX (NOW HIRING)

Fliff is the arena for high-upside play. We are dismantling the paywalls of legacy sportsbooks and reimagining the economics of social games to pioneer the next generation of rewards-driven entertainment spanning sports, casino, predictions, collectibles, and beyond.
Powered by a frictionless freemium architecture, Fliff democratizes access and gives millions of players nationwide a real stake, real thrill, and real upside. By combining authentic competitive drive with instant rewards and interactive games, we are turning passive sports fans and casual gamers into active, empowered participants – unlocking the player in everyone.

• Casino Content Operations

• • Own the game release calendar end to end — planning, scheduling, and shipping a steady cadence of new content across slots, instant win, crash, table games, and emerging categories

  • Manage game configuration and lobby operations: placement, categorization, featuring, jackpots, and promotional mechanics

  • Maintain content operations playbooks, launch checklists, and QA standards so every release meets the same bar

• Launch & Integration Management

  • Project-manage game and provider integrations with Product and Engineering — tracking milestones, unblocking dependencies, and owning launch readiness (assets, configurations, certifications, testing)

  • Coordinate launch go-to-market with Marketing and CRM, including featuring plans, promotions, and lifecycle campaigns

  • Run post-launch reviews to tighten the launch process with every release

• Vendor & Partner Operations

  • Serve as the primary day-to-day operational contact for game studios and aggregators — onboarding, roadmap coordination, issue escalation, and delivery tracking

  • Prepare and run recurring vendor business reviews, and track vendor performance and deliverables against the commercial terms owned by the GM, Games

  • Support the GM’s sourcing and negotiation efforts with operational due diligence on prospective studios and content

• Live Operations & Player Protection

  • Monitor game health and uptime; own incident management with vendors, Engineering, and CX to protect player experience and revenue

  • Work with Payments & Fraud and Compliance to ensure casino operations — game configurations, promotions, and prize redemptions — stay within the sweepstakes model

  • Act as the escalation point for CX on casino-related player issues, closing the loop on root causes

• Performance Reporting & Optimization

  • Track game and lobby KPIs — engagement, conversion, retention, and revenue contribution — and maintain the reporting that Games leadership runs the business on

  • Continuously test and optimize lobby placement and merchandising; retire underperformers and give winners more surface area

  • Surface performance insights that inform the GM’s content and vendor strategy

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

Equal Employment Opportunity Statement

Fliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team!

If you're ready to be part of an exciting, innovative, and dynamic team, apply now to help shape the future of sports gaming with Fliff.

IMPORTANT NOTICE: The privacy and security of applicant information is paramount and we take fraud attempts very seriously. Please note that Fliff will never ask for payment or personal financial information during the application process. All of our legitimate job opportunities can be found on our official career site (https://www.getfliff.com/careers). Please be cautious of communications and links that come from non-company email addresses (@getfliff.com), social media messaging platforms or unsolicited phone calls.