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Cx Operations Jobs in Utah (NOW HIRING)

NICE

Manager, Sales Development, CX

Sandy, UT · Hybrid

Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack. * Collaboration: Work closely with Account Executives to ensure a ...

Podium

Chief of Staff

Lehi, UT

The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, ... Work directly with the COO and leadership to define CX & RevOps priorities, including strategic ...

NRG

Sr Amazon Connect Lead

Lindon, UT

... CX and operational outcomes. - Evaluate and introduce new Amazon Connect features aligned to strategic priorities. Cost Management & Usage Optimization - Monitor usage and consumption across all ...

NICE

Manager, Sales Development, CX

Sandy, UT · On-site

Operational Excellence: Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack. * Collaboration: Work closely with Account Executives to ensure a ...

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

... CX and operational outcomes. - Evaluate and introduce new Amazon Connect features aligned to strategic priorities. Cost Management & Usage Optimization - Monitor usage and consumption across all ...

NRG

Sr Amazon Connect Lead

Lindon, UT · On-site

... CX and operational outcomes. - Evaluate and introduce new Amazon Connect features aligned to strategic priorities. Cost Management & Usage Optimization - Monitor usage and consumption across all ...

Socket.dev

Chief of Staff

Lehi, UT · On-site

$150 - $210/hr

The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, ... Work directly with the COO and leadership to define CX & RevOps priorities, including strategic ...

NICE

Senior Information Security Analyst, CX

Sandy, UT · On-site

Support the tracking and remediation of vulnerabilities in coordination with IT and Security Operations teams. Have you got what it takes? • Strong expertise in audit and compliance frameworks ...

Podium

Chief of Staff

Lehi, UT · On-site

The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, ... Work directly with the COO and leadership to define CX & RevOps priorities, including strategic ...

NICE

Senior Information Security Analyst, CX

Sandy, UT · On-site

Policy and Procedure Development: Assist in creating and refining cybersecurity policies and operational procedures to align with audit and compliance objectives. Vulnerability Management: Support ...

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Showing results 41-60

All JobsCx Operations JobsCx Operations Jobs in Utah

Cx Operations information

See Utah salary details

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$21

$44

How much do cx operations jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cx operations in Utah is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $25.14 per hour, depending on experience, location, and employer.

What is the difference between Cx Operations vs Customer Support Specialist?

AspectCx OperationsCustomer Support Specialist
Required credentialsCustomer service experience, familiarity with CRM toolsCustomer service experience, basic technical knowledge
Work environmentCross-functional teams, process improvement focusDirect customer interaction, troubleshooting
Employer and industry usageTech, SaaS, e-commerceRetail, telecom, tech
Common search and comparison intentOptimizing customer experience processesHandling customer inquiries and issues

While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.

What are the most commonly searched types of Cx Operations jobs in Utah?

The most popular types of Cx Operations jobs in Utah are:

What are popular job titles related to Cx Operations jobs in Utah?

For Cx Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Cx Operations jobs in Utah look for?

The top searched job categories for Cx Operations jobs in Utah are:

What cities in Utah are hiring for Cx Operations jobs?

Cities in Utah with the most Cx Operations job openings:

Cx Operations jobs near you
Infographic showing various Cx Operations job openings in Utah as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,736 per year, or $22 per hour.

Junior Customer Success Manager - Contract 9-12 months

Carv.io

Park City, UT • On-site

Other

Posted 13 days ago

Job description

Full-time contract, 9-12 months. Immediate start date.
Location: Park City, Utah. 5 days in office per week, with some weekends.
About the role
We're looking for a Customer Success Manager to be the operational backbone of our Customer Experience (CX) team. The role is critical and at the front line with our customers as we scale into a new and exciting product direction for this winter. We're looking for you to run the CS team and drive us forward. This is a cross-functional role for someone who loves building systems that make teams run smoothly - combining CRM operations, people operations, HR systems ownership, and office and events coordination.
Your work will directly shape both the experience of our customers and the day-to-day experience of the people who serve them.
What you'll do
Knowledge management & CRM performance
  • Govern CRM usage across the CX team - setting data quality standards, enforcing hygiene protocols and tracking performance.
  • Collaborate with CX Managers to spot knowledge gaps and turn them into new or updated knowledge base articles.
  • Monitor self-serve metrics and use the insights to reduce repeat contacts and escalations.
  • Define and manage quality-of-service standards across email, chat and phone, including response-time SLAs and CSAT benchmarks.
  • Lead regular audits of knowledge base content and CRM workflows, retiring stale material and improving search relevance.
  • Identify tooling improvements and champion adoption of features that make agents more efficient and customers happier.
People operations
  • Manage our intern program end to end - onboarding, day-to-day support, performance check-ins and offboarding.
  • Own our HR platform (Rippling): automating holiday requests, approvals, and balance tracking; configuring rota templates and scheduling workflows; streamlining hiring and onboarding sequences; and automating performance review admin and reminders.
  • Review and publish team rotas to ensure strong coverage across peak and off-peak periods.
  • Oversee holiday scheduling to balance employee wellbeing with business continuity.
Office & events coordination
  • Run day-to-day US office operations for the new office and accommodation we're opening this year in Park City
  • Plan and deliver internal team events, mostly in the form of offsites, on budget and on time.
  • Gather post-event feedback to keep improving the employee experience.
What success looks like
In your first year, you'll be measured on outcomes like:
  • Efficiency: reclaiming significant time currently lost to manual HR and scheduling work through automation.
  • Coverage: consistently strong schedule coverage during peak periods.
  • Team satisfaction: a healthy employee NPS, reflecting a well-run, well-supported team.
  • Self-service: a high share of customer enquiries resolved through the knowledge base without agent contact.
  • Responsiveness & quality: meeting response-time SLAs and high CSAT across channels, with time-to-resolution improving year over year.
  • Events: high event satisfaction scores, delivered within budget.
What we're looking for
  • A people-first mindset: you care about both customer outcomes and team culture.
  • Experience in customer experience, support operations, people operations, or a similar cross-functional operations role.
  • Experience managing interns or junior team members.
  • A track record of owning and improving processes: you spot manual, repetitive work and automate it.
  • Hands-on experience with an HR platform (Rippling a plus) and/or CRM and support tooling.
  • Comfort working with data and metrics to drive decisions and demonstrate impact.
  • Strong organisational and project-management skills, with the ability to juggle people, systems and events at once.
  • Excellent communication and stakeholder-management skills, especially partnering with managers.
  • Event and/or office coordination experience, with an eye for logistics and budgets.
  • Experience scaling operations through periods of team or regional growth.
What we offer
  • Competitive salary and bonus
  • Opportunity for accommodation in our Park City accommodation
  • A ski pass for local mountains
How To Apply
Please apply below. In your covering letter, please include:
  • Why you think you are a good fit for this role.
  • A description of your skiing experience.

Apply