CX Specialist I, VoIP
Birmingham, AL · On-site
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal ...
CX Specialist I, VoIP
Birmingham, AL · On-site
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal ...
This role combines strategic thought leadership, operational excellence, and end-to-end product ... Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
This role combines strategic thought leadership, operational excellence, and end-to-end product ... Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$11.50 - $14.75/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$11.50 - $14.75/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
$11.50 - $14.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
$11.50 - $14.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$11.25 - $14.50/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$11.25 - $14.50/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Alexander City, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Alexander City, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Communicate effectively with team members and management regarding operational issues.Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Technical Customer Service Representative
Chavies, KY · On-site
$19/hr
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know ...
Technical Customer Service Representative
Chavies, KY · On-site
$19/hr
Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know ...
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10 - $12.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10 - $12.75/hr
Communicate effectively with team members and management regarding operational issues. Convenience ... Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Oracle CX Implementation Consultant (Utilities) - Director
Birmingham, AL · On-site
$155K - $410K/yr
... operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications ...
Oracle CX Implementation Consultant (Utilities) - Director
Birmingham, AL · On-site
$155K - $410K/yr
... operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications ...
Oracle CPQ - Senior Manager
Birmingham, AL · On-site
$124K - $280K/yr
... CX - Navigating complex cross-border and diverse team engagements - Excelling in coaching and feedback to develop high-performing teams - Innovating processes to drive results and operational ...
Oracle CPQ - Senior Manager
Birmingham, AL · On-site
$124K - $280K/yr
... CX - Navigating complex cross-border and diverse team engagements - Excelling in coaching and feedback to develop high-performing teams - Innovating processes to drive results and operational ...
Cx Operations information
What is the difference between Cx Operations vs Customer Support Specialist?
| Aspect | Cx Operations | Customer Support Specialist |
|---|---|---|
| Required credentials | Customer service experience, familiarity with CRM tools | Customer service experience, basic technical knowledge |
| Work environment | Cross-functional teams, process improvement focus | Direct customer interaction, troubleshooting |
| Employer and industry usage | Tech, SaaS, e-commerce | Retail, telecom, tech |
| Common search and comparison intent | Optimizing customer experience processes | Handling customer inquiries and issues |
While both roles focus on customer satisfaction, Cx Operations involves managing and improving overall customer experience processes, often working behind the scenes. Customer Support Specialists handle direct customer interactions, troubleshooting, and resolving issues. Cx Operations professionals typically work cross-functionally to enhance service delivery, whereas Customer Support Specialists focus on individual customer cases.
Do customer experience operations jobs require a degree?
Customer experience operations jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, problem-solving, and familiarity with customer service tools can be more important than formal education. Certifications in customer service or related areas can also enhance job prospects.
What are customer experience operations?
Customer experience operations (CX operations) involve managing and optimizing the processes, tools, and teams that deliver a positive customer experience. This role includes overseeing customer support, implementing service strategies, and using data analytics to improve customer satisfaction and loyalty.
What is a Cx Operations specialist?
A Cx Operations specialist focuses on managing and improving customer experience processes within an organization. They analyze customer feedback, optimize workflows, and utilize tools like CRM systems to enhance service quality and efficiency. Strong communication skills and knowledge of customer service metrics are essential for this role.
What are popular job titles related to Cx Operations jobs in Alabama?
For Cx Operations jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Cx Operations jobs in Alabama look for?
The top searched job categories for Cx Operations jobs in Alabama are:
What cities in Alabama are hiring for Cx Operations jobs?
Cities in Alabama with the most Cx Operations job openings:
CX Specialist I, VoIP
Birmingham, AL • On-site
Cspire_telapex
Full-time
Medical, Retirement
Re-posted 14 days ago
Job description
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned
This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills.
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
For Specialist I, we require:
At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
Associate's degree in networking, computer technology, or CCNA (preferred)
We will give special consideration to candidates who have:
Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Physical Requirements / Working Conditions
Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.
*Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.