Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure technical quality, performance standards, and process consistency across projects * Provide senior ...
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure technical quality, performance standards, and process consistency across projects * Provide senior ...
Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ... CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g ...
Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ... CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g ...
Manager, Support Operations
Houston, TX · On-site +1
Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ... CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g ...
Manager, Support Operations
Houston, TX · On-site +1
Position Summary The Manager, Support Operations owns the operational engine behind the Menufy and ... CX operations leadership capacity * Direct experience with forecasting/scheduling platforms (e.g ...
Business Operations Manager
Houston, TX · On-site
$125K - $159K/yr
MEET THE TEAM The CX Operations team leads initiatives from ideation to execution, fostering ... This role will require you to manage complex data processes and operational workflows to support ...
Business Operations Manager
Houston, TX · On-site
$125K - $159K/yr
MEET THE TEAM The CX Operations team leads initiatives from ideation to execution, fostering ... This role will require you to manage complex data processes and operational workflows to support ...
Operational Analyst - Verint Operations Manager Configuration
Houston, TX · On-site
$51K - $73K/yr
... Operations Manager (OM). This role configures and maintains task, workflow, skill, and queue ... Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys ...
Operational Analyst - Verint Operations Manager Configuration
Houston, TX · On-site
$51K - $73K/yr
... Operations Manager (OM). This role configures and maintains task, workflow, skill, and queue ... Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys ...
Operational Analyst - Verint Operations Manager Configuration
Houston, TX · On-site
$51K - $73K/yr
... Operations Manager (OM). This role configures and maintains task, workflow, skill, and queue ... Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys ...
Operational Analyst - Verint Operations Manager Configuration
Houston, TX · On-site
$51K - $73K/yr
... Operations Manager (OM). This role configures and maintains task, workflow, skill, and queue ... Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys ...
Senior Vendor Manager
Houston, TX · On-site
Senior Vendor Manager BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading ... Operations team. This role owns the frontline accountability layer across CX Ops vendor ...
Senior Vendor Manager
Houston, TX · On-site
Senior Vendor Manager BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading ... Operations team. This role owns the frontline accountability layer across CX Ops vendor ...
Senior Vendor Manager
Houston, TX · On-site
Senior Vendor Manager BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading ... Operations team. This role owns the frontline accountability layer across CX Ops vendor ...
Quick apply
Senior Vendor Manager
Houston, TX · On-site
Senior Vendor Manager BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading ... Operations team. This role owns the frontline accountability layer across CX Ops vendor ...
Own CX team performance and quality standards, including productivity, reliability, and customer satisfaction, while managing operational efficiency and costs. * Partner with key stakeholders to ...
Quick apply
Own CX team performance and quality standards, including productivity, reliability, and customer satisfaction, while managing operational efficiency and costs. * Partner with key stakeholders to ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... operations. * 3+ years of experience leading multiple project teams simultaneously on relevant ...
Oracle Cx Field Service Functional Manager Our Deloitte Sales & Service team empowers organizations ... operations. * 3+ years of experience leading multiple project teams simultaneously on relevant ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Manager, VOC Platform & Tools
Houston, TX · On-site
... grow Survey Operations * Support the design and execution of ongoing CX survey programs ... Manage temporary research question requests in active CX surveys via the Asana intake process Data ...
Oracle CX Implementation Consultant (Utilities) - Manager
Houston, TX · On-site
$99K - $232K/yr
Industry/Sector EUR X-Sector Specialism Oracle Management Level Manager & Summary At PwC, our ... optimise operational efficiency. These individuals analyse client needs, implement software ...
Oracle CX Implementation Consultant (Utilities) - Manager
Houston, TX · On-site
$99K - $232K/yr
Industry/Sector EUR X-Sector Specialism Oracle Management Level Manager & Summary At PwC, our ... optimise operational efficiency. These individuals analyse client needs, implement software ...
Network Architect Datacenter & Availability Zone Design (Juniper & Aruba Specialization)
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: Network ... Automate provisioning and operations using JunOS automation (PyEZ| Ansible| REST APIs). Aruba ...
Network Architect Datacenter & Availability Zone Design (Juniper & Aruba Specialization)
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: Network ... Automate provisioning and operations using JunOS automation (PyEZ| Ansible| REST APIs). Aruba ...
Customer Experience & AI Specialist
Katy, TX · On-site
$15.25 - $19.25/hr
Off Duty Management is seeking a CX AI Specialist to assist in merging customer relationship ... operations support Job Type: Full Time Off Duty Management is an equal opportunity employer. All ...
Customer Experience & AI Specialist
Katy, TX · On-site
$15.25 - $19.25/hr
Off Duty Management is seeking a CX AI Specialist to assist in merging customer relationship ... operations support Job Type: Full Time Off Duty Management is an equal opportunity employer. All ...
Network Architect with Juniper and Aruba exp - Onsite
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: J ob ... Lead fabric automation and lifecycle operations using Juniper Apstra. * Deploy Juniper QFX series ...
Network Architect with Juniper and Aruba exp - Onsite
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: J ob ... Lead fabric automation and lifecycle operations using Juniper Apstra. * Deploy Juniper QFX series ...
Networking Architect- Houston TX Onsite
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: Network ... Automate provisioning and operations using JunOS automation (PyEZ| Ansible| REST APIs). Aruba ...
Quick apply
Networking Architect- Houston TX Onsite
Houston, TX · On-site
$61.75 - $82.75/hr
Hands on experience on network security vulnerability management. Role Descriptions: Network ... Automate provisioning and operations using JunOS automation (PyEZ| Ansible| REST APIs). Aruba ...
Standardize globally, flex regionally across NA, EMEA, and LATAM. 2. CRM & Commercial Technology ... Run the monthly reporting rhythm (performance and CX/NPS, repeatable by the 10th) and put clear ...
Standardize globally, flex regionally across NA, EMEA, and LATAM. 2. CRM & Commercial Technology ... Run the monthly reporting rhythm (performance and CX/NPS, repeatable by the 10th) and put clear ...
Cx Operations Manager information
See Spring, TX salary details
$27.6K - $34.7K
20% of jobs
$36.4K is the 25th percentile. Wages below this are outliers.
$34.7K - $41.7K
20% of jobs
The median wage is $46.9K / yr.
$41.7K - $48.8K
14% of jobs
$48.8K - $55.9K
9% of jobs
$55.9K - $63K
11% of jobs
$64.5K is the 75th percentile. Wages above this are outliers.
$63K - $70.1K
6% of jobs
$70.1K - $77.1K
6% of jobs
$77.1K - $84.2K
4% of jobs
$84.2K - $91.3K
3% of jobs
$91.3K - $98.4K
2% of jobs
$98.4K - $105.5K
4% of jobs
$27.6K
$56.5K
$105.5K
How much do cx operations manager jobs pay per year?

Full-time
Posted 10 days ago
Job description
What You’ll Do
Lead growth, execution, and delivery of federal commissioning services across projects and teams.
- Identify and pursue new federal market opportunities aligned with SSR’s strategic goals
- Build and maintain strong client relationships across federal agencies and partners
- Develop and execute pursuit strategies, proposals, and value propositions
- Collaborate with marketing and business development on proposals and CRM tracking
- Manage, mentor, and develop team members while overseeing staffing and workload planning
- Ensure technical quality, performance standards, and process consistency across projects
- Provide senior-level oversight for commissioning activities, including plans, testing, and documentation
- Support resolution of complex technical challenges and project conflicts
- Lead project planning including scope definition, budgeting, scheduling, and execution
- Conduct site visits, inspections, and functional testing activities
- Facilitate client, owner, and stakeholder meetings and maintain clear communication
- Monitor project financial performance including billing, forecasting, and profitability
- Stay current on federal regulations, commissioning standards, and industry trends
Who We’re Looking For
Minimum Requirements:
- Bachelor’s degree in Engineering or a related field
- Registered Professional Engineer (PE) or Licensed Architect
- Minimum 12 years of relevant experience; commissioning experience strongly preferred
- Prior experience with Department of Defense (DoD) projects preferred
- Must hold a current Commissioning Authority (CxA) certification or obtain it within the first 90 days of employment
- Must be willing to apply for and maintain a work visa (with company support) for project work in foreign countries
- Must be willing to apply for and maintain a company credit card with sufficient capacity to cover monthly travel expenses pending reimbursement
- Must be eligible to obtain and maintain a U.S. Government Common Access Card (CAC) as required for access to client facilities, systems, and projects.
- Certain projects may require U.S. citizenship or other eligibility criteria as mandated by federal law, regulation, or contract requirements. Candidates must be able to meet the requirements applicable to assigned projects. Employer sponsorship is not available for this position.
Preferred Qualifications:
- Extensive experience managing federal commissioning projects and teams
- Strong understanding of federal acquisition processes and contract vehicles
- Familiarity with Unified Facilities Criteria (UFC), building codes, and federal standards
- Expertise in mechanical and electrical building systems and commissioning methodologies
- Proven success in business development, client engagement, and revenue growth
- Excellent communication, leadership, and negotiation skills
- Ability to manage multiple projects, priorities, and stakeholders simultaneously
What We Offer
- 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
- Retirement Savings – 401(k) with immediate vesting and a generous company match.
- Health & Wellness – Medical, dental, and vision coverage, plus company-funded HSA contributions for HDHP plans.
- Company-Paid Protection – Life insurance, AD&D, and short- and long-term disability at no cost to you.
- Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
- Career Growth – Tuition reimbursement and ongoing professional development support.
SSR is an Equal Opportunity / Affirmative Action Employer
EEO Disabled/Veterans
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR
About Smith Seckman Reid
Sourced by ZipRecruiter
Industry
Specialized design services
Company size
501 - 1,000 Employees
Headquarters location
Nashville, TN, US
Year founded
1968